1. Customer service resume self-evaluation
I am cheerful and optimistic, positive, honest, frank, kind and helpful, and I can get the trust and support of my colleagues in two years' work experience. Strong sense of responsibility, although I have worked at night shift for foreign customers for two years in HSBC Group, I am not afraid of hard work and fatigue, and can solve various difficult problems for customers with good mental outlook and meticulous and thoughtful service; Work attitude is practical, earnest and careful. In the process of serving customers, we found many mistakes in filling in information, and actively communicated with customers to help customers reduce difficulties and losses. Work hard and keep learning. I have strong learning ability and consciousness. Although my English level is average in the process of school education, I have been engaged in customer service for two years in foreign banks, and I have long-term English training, and my listening, speaking, reading and writing skills are very good. Organized, able to distinguish key points and grasp methods, able to handle multiple affairs at the same time, with high work efficiency, and praised by department leaders many times; Have a strong sense of teamwork. Through training new employees and business coordination with various departments, I have a certain sense of teamwork and a strong sense of the overall situation. For the new job, I am good at learning from my predecessors, mastering it in time, having strong adaptability and independence.
2. Customer service resume self-assessment
Enthusiasm for work, will accomplish everything, be honest, have a sense of responsibility, have team spirit, don't care about personal gains and losses, and don't allow any selfish carelessness. Like this job, self-motivated, strong communication and coordination skills, willing to learn, cheerful, positive, self-disciplined and confident! Patience, easy to deal with some large-scale consultation period, flexible to deal with buyers' problems and properly solve them. The service spirit of "customer first", from the perspective of helping customers and satisfying customers, loves this profession, and the most important thing is to be able to. 1 year telephone service +2 years sales customer service+1 year customer service supervisor, with a total of 4 years working experience; Cheerful personality, like to communicate with people; Integrity, honesty and trustworthiness; Abide by professional ethics and have good professional ethics; Careful, strong sense of responsibility, can bear hardships and stand hard work; Strong pressure resistance, good communication skills and strong team spirit.
Proficient in computer use, typing speed 60/ min, driver's license (C 1), cheerful and lively personality, optimistic, enterprising, hard-working. Have a strong sense of responsibility and team spirit, and can quickly integrate into the new team.
3. Customer service resume self-assessment
With a sincere and excited heart, I stepped into the gate of Tianyuan and learned from customer service practice. After a week's internship, I have more or less some feelings about Tianyuan. Manager Zheng has a beautiful temperament, Secretary Zhang is lovely and kind, and his colleagues are very warm and sincere. The dishes cooked by the aunt in the kitchen are delicious. This has undoubtedly created a pleasant working environment for all of us. In addition, the cognition of work is "attitude determines everything". Because I have been doing customer service for three days, my main job is to call potential customers to convey information and communicate. It is inevitable that you will feel tired if you make more than 100 calls every day. But as long as you learn to adjust yourself and treat customer service with positive thinking, customer service is also a very happy thing, from which you can learn a lot and experience the experience of customer service internship.
On the first day, driven by curiosity and freshness, I made a phone call all day, and I didn't feel tired at all, and I felt very fulfilled. Because I learned a lot of telephone skills and practiced communicating with people; Also recorded the number of many potential customers. So the first day ended easily and happily.
The next day was a day with many feelings, because there was no excitement and excitement of the first day, and there was nothing new to learn, so it was slow and depressing at first. But thinking that I can't be so decadent, I came up with a small idea-treat every phone call as a telephone interview. This makes the phone call very efficient, and the number of potential customers recorded is actually 14, five more than the previous day; And I also exercised myself. Perhaps this is the role of positive thinking and attitude in everything!
On the third day, it was a dull day. On this day, I can face the day's work with a normal and correct attitude and method.
Generally speaking, the first week of internship was very rewarding, and I will make persistent efforts.
4. Customer service resume self-assessment
I am warm, cheerful, friendly, honest and modest. Hard-working, serious and responsible, diligent and earnest. Have affinity, approachable, good at communicating with others, and dare to meet challenges. I have worked as a summer job, and I have personally experienced different operating procedures and ways of doing things in various jobs. I have developed the spirit of hard work, and I have also experienced fun from my work and tried my best. During the winter and summer vacations, I found a part-time job, which was well received by the unit. In June, 2009, we conducted Putonghua proficiency training at school, and obtained the grade certificate of Putonghua proficiency test, as well as the teacher qualification certificate and pre-school education certificate. During this period, due to personal hobbies, I taught myself some basic AdobePhotoshop software, basic web page making software and audio software in my spare time, and mastered office software Word, Excel and Powerpoint skillfully.
I hope you can give me this opportunity to become a subordinate in your heart, apply what I have learned in school and work to my work and make a little contribution to the company. I believe I also have the confidence to be competent for this job and be your right-hand man.
As a job seeker, although I have many shortcomings, I will study with an open mind and work actively.
5. Customer service resume self-assessment
My internship content is doing customer service in the mobile customer service department. The first is a two-day short-term business training. The teacher in charge of training us is mainly XXX. From the first day of training, we felt the meticulous humanistic care from XXX and XXX sisters for China Mobile employees, and also felt the service spirit of "serving customers wholeheartedly" of China Mobile employees. In the training process, the senior sister always emphasized to us that our work goal is to serve customers warmly and pursue customer satisfaction. In less than two days of training, I felt the high demands of China Mobile on its employees, and also felt the company's care for its employees. For the first time, I personally felt the entrepreneurial spirit of "communication starts from the heart" of China Mobile. Although there are a lot of training contents, our training has been carried out in a pleasant atmosphere because of the careful and superb skills of our brothers and sisters in the training, and we don't feel the pressure of training at all, and the training effect is very good. From then on, I truly combined the service spirit of "in the current market economy, enterprises should be market-oriented, customer-centered, establish the consciousness of serving customers, and take meeting customer needs as the daily standard of enterprise production" with real enterprises, and truly realized the important consciousness of "serving customers" for the first time.
Although this internship is not long, and although I have been exposed to shallow work, I have learned a lot of knowledge and experience, which are not available in books. Through internship, we can better understand our own shortcomings, the nature of our work, and all aspects of this society, so that I can make a good career plan for myself earlier, set my life goals and take a big step towards success.
After just working for a few days, I feel that the work pressure is still great, because I am not familiar with the use of the company's business computer system. However, with the enthusiastic help of the old-timers and supervisors, I have overcome various problems in my work. After several days of practice, I became more and more familiar with the application of the system and became more and more handy in my work. The enthusiasm of my senior sister and the care of my supervisor made me feel at home in the telephone room, and the work pressure became less and less. China Mobile employees' spirit of unity, friendship and equality gives people a sense of belonging. This is a rare feeling, which can make us work harder and have a better service attitude to our customers. Perhaps it is this sense of belonging to the company that makes many people want to be employees of China Mobile, and it is this sense of belonging that makes China Mobile more and more powerful.