1. It takes (20) minutes to get a resume.

Objective: To get to know new employees.

1, education background 2, what training have you received 3, personality tendency 4, work experience,

Two. Basic introduction of the company (30 minutes)

Objective: To let new employees have a certain understanding of the company's culture, structure and management mode.

1, corporate culture, background 2, corporate components 3, main modes of operation

4. Understand the enterprise concept and development direction ... (10) minutes.

Goal: Let employees become part of the company-partners.

3. Understand the basic knowledge of KTV (50 minutes)

Objective: To let employees know the basic room specifications and wine knowledge of the company.

1, KTV room introduction

Content: room specifications, opening price, room distribution .................

2. Introduction of wine knowledge

Content: classification, price, origin and degree of beverage.

Four, standing posture, door, tray practice (40 minutes)

Goal: Practice the most basic activities of employees.

Content: Field exercises guide students to practice. .................

5. Familiarize yourself with the room and wine knowledge freely (30 minutes)

Sixth, homework after class

1, backpack room size, layout, price

2. The price, place of origin, degree and type of drinks.

3, tray self-practice

the next day

First, review the first day's homework (40 minutes)

Objective: To consolidate the basic knowledge.

1, backpack room size, layout, price

2. The price, place of origin, degree and type of drinks.

3, tray self-practice

Second, the understanding of the appliance (20 minutes)

Content: Introduction to the basic knowledge of wine utensils and the basic collocation of wine and wine utensils.

Three. Basic service process drills and exercises (120)

Objective: To unify the basic process familiarity of the new college, consolidate its basic work familiarity in the service process, and give employees a vague flow chart.

Content: ..................

Fourth, homework after class

1, backpack room size, layout, price 2, back drink price, origin, degree and type 3, tray self-training.

4. Familiar with the basic process of service process; 5. Familiar with wine sets and collocation; 6. Understand the standard of equipment switching and welcoming guests.

Three hours on the third day

1. Review the second day's after-school exercises (1 10) minutes a, 1 backpack room specifications, layout, opening price 2. Wine price, origin, degree and type 3. Tray self-exercise 4. Familiarize yourself with the basic procedures of service flow 5. Familiarize yourself with wine sets and matching 6. Understand the switch of equipment and the standards for welcoming guests.

B, the basic service process practice

Second, the management secret of quality service (40 minutes)

Objective: To master the main points of service.

content ....................

Third, KTV service etiquette (30 minutes)

Objective: The waiter knows the basic etiquette in the service process.

Content: ..................

Fourth, practice after class

The fourth day

1. Review simple private room knowledge, wine knowledge 40, basic service process 70 points.

Second, the management secret of quality service 40 pages

Three, KTV service etiquette 30

Fifth day

I. Knowledge of private rooms and wine 20

Two. Unified basic service process 120

Third, understand the types of customers 20

Four, KTV box business emergency handling skills 30

sixth day

A, wine room knowledge 20 points.

Second, the exercise service operation process and service skills 120

Three, KTV box business emergency handling skills 40

Seventh day

First, the overall service process practice 140

Second, KTV box to deal with business emergencies 40 strokes

Three. The company's basic rules and regulations, management system, reward and punishment standards 30

Post-knot language

Assessment content: (write a waiter's work experience)

How to be a qualified waiter?

A waiter must first have a sense of obedience. The first vitality is to do a good job, have a good attitude, good moral character and team spirit! Proactive, diligent, enthusiastic, studious, responsive, and good at observing customer needs. Work efficiently, respect superiors and establish the concept of customer first.

How KTV trains its employees

How to cultivate KTV employees With the shift of marketing focus and the flattening of channels, the team's cooperative combat ability is particularly important, and regional managers should devote themselves to team building and training. Training is a very important means of employee training, and it is also a very important topic for managers. As a manager, do you know what methods can effectively train employees?

Here are some training methods to inspire thinking and improve training efficiency.

First, demonstrate. The model law can express the content of your training more vividly. For example, if you learn to drive, the coach can understand the basic operation through demonstration, and through repeated practice, you can master the skills of matching the throttle and clutch and shifting gears. The example shows that the demonstration has the characteristics of segmented action and repeated many times. For the demonstration of employees' physical operation, it is necessary to operate in sections to ensure that the details of the demonstration can be noticed by employees, and to strengthen employees' memory through repeated operations. The demonstration can be interactive, and repeated demonstrations can be completed by employees, which not only corrects the wrong operation of individual employees, but also strengthens the memory of all trainers.

Second, explain. Explaining is the most basic expression in training. In the case of poor training effect, more employee interaction and more explanations, it is difficult to ensure that employees can effectively understand and remember the contents of the explanations, and the general explanations also make the whole training boring. Explaining is essential, but the content and time of explaining should be controlled to ensure the effectiveness of training. In order to prevent the boring explanation, when explaining, the tone should be as vivid as possible.

Third, discuss in groups. Group discussion is a way of collective interaction in training. Group discussion can better inspire each employee's thinking and let each employee participate in the training theme. Generally, a discussion topic is set, and the trained employees will discuss it in groups within a limited time, and the group will send representatives to express the opinions and suggestions of the group discussion. The trainer analyzes and summarizes the opinions and suggestions discussed by each group and draws the final conclusion. Praise the excellent group and encourage the discussion enthusiasm of the group.

Fourth, ask questions. Ask questions by actively answering and specifying questions. According to the training theme, the trainer designs several questions to ask, and the employees will answer them independently. If the independent response is not enthusiastic, it is necessary to ask questions and randomly assign employees to answer them. The atmosphere of independent answering strongly shows the enthusiasm of employees to participate, and the randomness of designated questions also reminds employees not to be careless, think positively and be prepared to deal with them. Asking questions is also the best way for trainers to take when they are uncertain about a certain point of view. By asking questions, it not only expands the thinking of trainers, but also inspires the thinking of employees, and finally draws a reasonable conclusion.

Verb (short for verb) video recording. Video is mainly used to train employees' behavior. Many employees who participated in the interaction, although aware of their unsatisfactory performance, did not get timely guidance. The way of video recording is to help employees correct their bad performance in time. All employees will also benefit from live playback and step-by-step guidance. The training method of video recording is not to deliberately discover the shortcomings of employees, but the ultimate starting point is to strengthen employees' behavioral awareness and correct irregular behaviors.

Sixth, case analysis. If the employees who participate in the training have a high level of theory and practice, the effect of case study is better. The main teaching method of MBA teaching is case study. Through the analysis, summary and prospect of real cases, it is more conducive for employees to look at the problem from a theoretical perspective by putting forward personal views, developing employees' thinking and summarizing employees' views. Case analysis is very conducive to the growth and pioneering thinking of employees, enabling employees to look at problems from the perspective of strategists and entrepreneurs, jump out of the original thinking logic and better integrate into the corporate culture atmosphere. Case studies can be conducted through group discussions or questions.

Seven, role drills. Role training is a particularly vivid training method. Trained employees can not only give full play to their individual performance talents, but also gain practical experience and skills from role drills. For example, when explaining how to visit terminal customers, we can guide members to practice the roles of customers and salesmen and simulate the scene of terminal visits. Explaining business knowledge such as customer psychology, visiting skills, negotiation skills and sales promotion skills through drills is more conducive to members' digestion and absorption of training knowledge. On the one hand, role training can give full play to the subjective initiative of employees, on the other hand, it can also find out what potential employees can tap, which can provide reference for us in the direction of talent training.

Eight, the game. The training method of the game is full of knowledge and interest. Many training topics are interspersed with small games, so that training members can understand the connotation by participating in the games. The training method of games can also ease the tense atmosphere caused by over-specialized topics, and at the same time relax the spirit of employees, organically combine games with training content.

In short, effective training should flexibly use the above eight points, so that the whole training is not boring and easy for employees to accept. The flexible combination of various training methods not only enriches the training methods, but also makes the whole training process not monotonous, with high enthusiasm of employees and good training effect. Effective training mostly adopts interactive training methods. There is more time for interaction between employees and less time for explanation, which makes the whole training full of interest and more conducive to achieving the purpose of training. ;