I agree with the professional nature of my service. Being in a bad mood does not affect my work. I am willing to serve customers with professional knowledge and reflect my self-worth.

2, behavior and instrument:

Dress neatly, work cards are correct, hair style is beautiful and generous, appearance is generous, and manners are civilized, which can make customers feel trust.

3. Professional service and attitude:

Greet warmly, smile at guests, and use polite language skillfully. The consultation answers are professional, patient, meticulous and accurate, so as to satisfy customers.

4. Drug trafficking:

The clerk's main duty is to sell and introduce drugs to customers. For common diseases, sales staff should be able to guide medication.

5, understand the prescription:

Shop assistants should learn to identify prescriptions, analyze prescriptions, allocate prescriptions, and pay attention to compatibility taboos.

6. Identify the authenticity of drugs:

Shops should learn how to use sensory recognition to identify the authenticity of drugs.

7, responsible for commodity purchase acceptance and return.

8, do a good job in drug maintenance:

Grasp the essential attributes of drugs and adopt different storage and preservation methods to maintain drugs.

9. Show the count

Put the arrival goods on the shelves, arrange the countertops according to the requirements of commodity display, track the sales of stacked goods and replenish them in time.

10, implement the company's promotion plan, and check that the price tag and promotion poster are in place.

1 1. Actively participate in various trainings and strive to improve their own quality.

12, implement GSP.

Second, the workflow

1. Before business, do a good job in the environmental sanitation of counters, shelves, commodities and floors, and make them clean, neat and bright.

2. Prepare the supplies and appliances needed during the business period.

3. Replenish the goods that are insufficient on the counter, and check whether the goods listed on the counter are complete and whether there are new goods to be put on the counter in time.

4. During the business period, the goods displayed on counters and shelves should be kept adequate and tidy at any time, and there should be no shortage of displayed goods and untidy display.

5. Check whether the counters and goods in stock are sufficient. If the goods are insufficient, fill in the "shortage plan" in time and notify the replenishment to ensure that all the goods are out of stock.

6. After the goods arrive at the counter, they must be carefully counted and accepted, and put on the counter in time. At the same time, they should cooperate with the delivery staff to classify the remaining goods on the storage board or shelf and pile them up neatly.

7. Be ready to serve customers at any time. When you find the hint that customers need shopping guide and service, you should go forward immediately and provide all kinds of services to customers in a friendly and sincere way.

7. Observe the sales environment and pay attention to prevent the goods from being stolen. If there are suspicious situations and emergencies, calm down and inform other colleagues to cooperate in time.

8, strive to improve their business level, so that they are responsible for the price, origin, specifications, characteristics of every commodity are like the palm of their hand.

9. Always keep the goods and environment clean.

10. During the shift change, the successor shall inform the sales of the goods that have been replenished and need to be replenished, so as to make the handover clear and avoid repeated replenishment.

1 1. Maintain the equipment and facilities in the store and take care of public property.

12, the shop assistant must stick to his post, and shall not be absent without leave. If he has something to leave his post, he must entrust the manager and other employees.