Sales customer service, in short, refers to customer service work (accepting customer consultation, helping customers answer questions and communicate with customer service), or refers to the organization that undertakes customer service work. In different industries, the scope of customer service answering questions is different. Edit the scope of work for selling customer service in this section.

In different industries, the scope of customer service answering questions is different. Generally speaking, their services include the following aspects: 1, opinion handling; Customer inspection, order processing, customer return visit, handling simple customer complaints. Data management; Make statistics on the company's daily business documents and orders, timely and accurately transmit the delivery information to the logistics department, count the sales quantity and enter it into the distribution software. 3. Internal cooperation; Assist the company's business and do the specific business matters of sales assistant. Good customer service is the key to company success! Edit the classification of sales and customer service in this section.

I. Customer Information Management

1. Data collection. In the company's daily marketing work, collecting customer information is a very important job, which is directly related to whether the company's marketing plan can be realized. The collection of customer service information requires customer service specialists to carefully extract customer information files every day in order to pay attention to the development trends of these customers. 2. data collation. The customer information files extracted by the customer service specialist are submitted to the customer service supervisor, who will sort out the information, analyze and classify it, and assign special personnel to manage all kinds of information, requiring timely updates every day to avoid omissions. 3. Data processing. According to the principle of balancing the number of customers and giving consideration to business ability, the customer service supervisor assigns it to the relevant customer service specialists. The customer in charge of the customer service specialist should communicate with the customer within one week and make detailed records. Second, pay irregular return visits to different types of customers. The needs of customers are constantly changing. Through the return visit, we can not only understand the needs of different customers and market consultation, but also find the shortcomings in our own work, remedy and adjust in time, meet customer needs and improve customer satisfaction. Return visit methods: telephone communication, email communication, SMS service, etc.

Second, efficient complaint handling.

Improve the complaint handling mechanism, pay attention to the standardization and efficiency of customer complaint handling, form a closed-loop management process, so that complaints can be accepted immediately and get quick results, and there will be a return visit after handling; So that customer complaints can be effectively and satisfactorily resolved. Establish complaint filing data.