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Characteristics of service and management in Tsinghua Chang Gung Memorial Hospital.
Relying on the comprehensive advantages of talent training and interdisciplinary in Tsinghua University, Tsinghua Chang Gung Hospital strives to build a high-level medical development platform integrating medicine, science and engineering and humanities, build a first-class clinical teaching hospital, train international medical talents and provide high-quality health care services to the public. At the same time, based on the reality of medical development in mainland China, we should introduce and learn from the advanced management mode of Taiwan Province Chang Gung Hospital, establish a modern hospital management system, and explore a new development path of public hospital reform.

1. Integrated medical model

Innovate the concept of medical service, build an integrated medical model characterized by disease-centered and holistic treatment, and set up multidisciplinary integrated medical teams such as hepatobiliary center, heart center, nerve center and tumor center to provide lean and efficient medical services for patients and continuously improve the cure rate and rehabilitation level of diseases.

2. The attending physician responsibility system

The internationally accepted doctor-in-charge system is implemented, that is, the doctor-in-charge is responsible for the whole process of diagnosis and treatment of patients and long-term follow-up to ensure the continuity and integrity of each patient's diagnosis and treatment. Attending doctors bear the corresponding medical risks and responsibilities, and at the same time, ensure the safe operation of the attending doctor responsibility system through ward rounds, team diagnosis and treatment, joint case discussion and other forms.

3. Full responsibility nursing mode

Carry out the nursing concept of "my patient, my nurse". The responsible nurse is responsible for the whole process of patients from admission to discharge, and carries out disease care, disease observation, therapeutic medication, health education and life care, so as to realize the integrity, continuity and coordination of nursing and make patients feel dignity, respect and safety.

4. "Hospital-specialist integration" training system

With reference to Taiwan Province Chang Gung Memorial Hospital and the perfect specialist training model in Europe and America, a "resident-specialist integration" training system is constructed. With the goal of cultivating clinical ability, standardized and systematic training is carried out for residents, and efforts are made to cultivate excellent specialists with excellent professional quality, broad clinical foundation and solid professional ability.

5. High-level translational medicine platform

Guided by clinical needs, we will build a high-level translational medicine platform, promote the cross-integration of clinical medicine and basic medicine, as well as science, engineering and humanities, transform scientific research achievements from multiple disciplines into clinically applicable technologies, norms and products, and continuously improve the level of medical technology.

6. Division of labor and governance structure of medical management.

Introduce and learn from the management mode of Taiwan Province Chang Gung Memorial Hospital, implement the president responsibility system under the leadership of the board of directors, establish the organizational structure of medical staff division management, and improve the quality of medical services and operational management efficiency through the organic combination of specialized medical care and professional management.

7. Full coverage of medical information system.

Based on the concept of "management institutionalization, system formalization and form computerization", the deep integration of management system and information system and the high integration and sharing of hospital information are fully realized. Through the whole process support and process control of medical activities by information system, we will build a leading digital hospital in China, ensure safe and efficient medical services, and provide decision support for hospital management and continuous improvement of medical services.

8. Social welfare service system

We should fully introduce the social service system of Taiwan Province Chang Gung Memorial Hospital, set up a special social service department, set up a professional volunteer service team, actively carry out community medical linkage, and cooperate with medical teams to create a humanistic care system.

Tsinghua Chang Gung Hospital will fully implement the "patient-centered" medical concept, and will provide all-round warm service for every patient, so that patients can enjoy comfortable, convenient and meticulous care.

Multifunctional open service counter

Sit still and wait

Independent clinics are equipped with follow-up nurses.

"See the doctor first and then pay the registration fee" to reduce the number of trips to the counter.

"Hospitalization Service Center" standardizes and flexibly manages the use of hospital beds.

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"People-oriented, benevolent, perfect and beautiful", Tsinghua Chang Gung will lead the wave of public hospital reform, strive to become a hospital that people can rest assured, and strive to build a world-class medical center!