Quality Personal Monthly Work Summary Report 1
On August 25th, the group company issued the Notice on Organizing the "Quality Month" in 2000, which made a comprehensive arrangement for the "Quality Month" in 2000. The leaders of the group company pointed out that it is necessary to actively cooperate with the national "Quality Month" activities, focus on the quality spot check in the upgrading stage of oil products and the quality inspection of key pipeline projects, and carry out good publicity activities at the same time.
The theme of this year's "Quality Month" activity is "Improving the quality of supply and building a quality power". By carrying out quality brand promotion activities, quality rectification activities, quality publicity activities and mass quality activities, we can improve the supply of products and services, solve major quality problems that the masses care about, establish the value orientation of advocating quality, and cultivate the craftsman spirit.
In order to implement the theme of "Quality Month" and give full play to the main role of "Quality Month", the group company will focus on four aspects. Carry out quality publicity activities, publicize the quality policy and quality objectives of the group company through various media, and show the effectiveness of quality management and quality brand building of each unit; Hold qc results meeting, and improve the quality awareness of all employees through activities such as results release, experience exchange, study and training; Carry out product quality supervision and inspection, organize oil quality supervision and spot checks, conduct centralized spot checks on suppliers and their products, and promptly notify unqualified suppliers to improve product and service quality; Carry out project quality supervision and quality inspection of key projects, especially for newly started projects such as Shaanxi-Beijing Fourth Line and Sino-Russian Crude Oil Pipeline Line 2, to ensure the project quality from the source, help the group company improve quality and efficiency, and achieve steady development.
According to the deployment of the group company, during the "Quality Month", all enterprises and institutions should actively organize and formulate activity plans according to the actual situation, and strive to effectively improve quality awareness through activities and achieve practical results in quality improvement and brand promotion; Summarize the "Quality Month" activities, select typical trees and report them to the Quality Standards Management Department of the Group Company in time.
Quality Personal Monthly Work Summary Report II
In order to improve the teaching quality in an all-round way and do a good job in undergraduate teaching evaluation and construction, the School of Economics conscientiously implemented the "Implementation Opinions on Classroom Teaching Quality Month of Shandong University of Technology", and implemented all the work of classroom teaching quality month and achieved practical results. The development of classroom teaching quality month activities in our college is summarized as follows:
First, leaders attach importance to it, strengthen publicity and elaborate organization to ensure the quality of classroom teaching. Monthly activities are implemented in a planned, phased, solid and orderly manner.
(A) the establishment of the School of Economics classroom teaching quality month activities leading group.
Team leader:-
Members:-
(two) to strengthen publicity, extensive mobilization of hospital teachers and students to actively participate in, with remarkable results.
1. Guided by strengthening the construction of study style, the students timely convey the relevant arrangements of the school and college on the monthly activities of classroom teaching quality and the dynamic work of undergraduate teaching evaluation, which enhances students' understanding of the importance of teaching evaluation and improves their initiative and consciousness in learning.
2. The teaching department focuses on strengthening service awareness, filing, sorting, supplementing and perfecting all kinds of teaching documents at the school and college level, and publishing them on the college website, so as to encourage the faculty of the whole hospital to actively participate in the monthly activities of school classroom teaching quality and undergraduate teaching evaluation in an institutionalized and standardized way.
3. Focusing on improving the quality of classroom teaching and improving basic teaching materials, on the basis of summarizing the previous stage of education and teaching evaluation work in the college, teachers are encouraged to combine professional characteristics and strive to improve the level of classroom teaching to form the teaching characteristics and highlights of the teaching department (specialty and curriculum group).
The second is to strengthen the system construction, give full play to the main role of the teaching department, attach importance to targeted activities, strengthen supervision and inspection, and strive to implement various measures.
In the activity month of classroom teaching quality, our college followed the idea of "promoting construction by evaluation, focusing on construction" Under the leadership of the Party and government leaders in our college, all the teachers reviewed and summarized the overall teaching work in our college, held a communication meeting with the Academic Affairs Office and the Evaluation Office, and sent two teachers to participate in the seventh seminar on "Establishing the Teaching Quality Assurance System and Teaching Evaluation in Colleges and Universities" sponsored by Tsinghua University Institute of Education. Start the joint meeting mechanism between the teaching department and the person in charge of the teaching department, improve the filing and network office system of teaching documents, hire an old professor who has many years of teaching management work as a college-level teaching management supervisor, and hold a face-to-face report meeting of Dr. Peking University, a mobilization report meeting for postgraduate entrance examination, a classroom teaching competition for young teachers, and an evaluation activity of classroom teaching documents and assignments. The work conference of "student teaching information officer" at college level, the briefing of students on "teaching evaluation", the symposium of teachers and students, the demonstration lecture of famous teachers, the training of young teachers' teaching methods, the reception day of college leaders, the lecture of department leaders and other activities were held, which mobilized the teachers and students of the whole college to participate extensively, and truly achieved a new breakthrough in the quality of college education and the evaluation of undergraduate teaching.
(1) preparation stage (September 26th-65438+1October 9th)
1, held a faculty meeting to convey the "Implementation Opinions of Shandong University of Technology on Carrying out Classroom Teaching Quality Month Activities".
2. Do a good job in publicizing and explaining the rules and regulations of teachers' classroom teaching in Shandong University of Technology to the teachers and students in the whole hospital, and standardize teachers' classroom teaching activities in strict accordance with the evaluation criteria.
3. Establish a college-level teaching management supervisor system and improve the classroom teaching quality monitoring system.
4. Formulate the monthly activity plan for the development of classroom teaching quality in the School of Economics, and earnestly organize its implementation.
(2) Implementation stage (1 0/0/month1011654381month1)
1, strengthening the system construction, the president's office meeting fully discussed some major issues affecting the teaching evaluation and construction activities of the School of Economics, reached a * * * understanding, and formed a good atmosphere for the whole hospital to support the teaching work ideologically and organizationally.
2. Take the teaching department (major) as the unit to carry out teacher's class evaluation activities.
3. Organize the teaching skills training and classroom teaching competition for young teachers in the School of Economics, and do a good job in recommending the participants in the third classroom teaching competition for young teachers in the school. A teacher won the second prize in the third classroom teaching competition for young teachers in our school.
4. School leaders, department leaders, teaching section chiefs and two-level supervisors attend classes one by one according to the division of labor, and the attendance rate reaches 100%. At the same time, we have completed the inspection of multimedia courseware used by teachers and put forward specific suggestions for improvement.
5. According to the evaluation requirements, the leading group of the monthly activities of the college classroom teaching quality carefully checked the tutorial system for young teachers.
6. Formulate the requirements and inspection methods for teachers' counseling and answering questions in the School of Economics, and check the arrangement and correction of homework by relevant teachers.
7. The exhibition activities of teachers' teaching plans, teaching plans, teaching syllabus, homework and excellent courseware were held, which laid a foundation for further standardizing and improving the quality of classroom teaching documents.
8. Establish and improve the college-level student teaching information officer system, timely understand students' opinions and requirements on classroom teaching and student tutorial system, strengthen the education, management and guidance of students, and form a harmonious teacher-student relationship and a good teaching style and study style.
9, strengthen the interaction between teachers and students, * * * with the participation, held by the hospital leaders, teaching, student staff and class committees to participate in the college-level "teaching information officer" and "teaching evaluation and construction" student ventilation meeting. It conveyed the spirit of the school's document on the evaluation and construction work to the students, and informed the current work progress and the next direction of efforts of the School of Economics. Unified thinking, improved understanding, and laid a certain foundation for further improving the quality of evaluation and construction work in our hospital.
10, continuously strengthening the research on specialty construction and achieving remarkable results. At the "National International Trade Education Seminar" sponsored by the Higher Education Training Center of the Ministry of Education and attended by more than 20 people from 90 universities including China Higher Education Research Magazine, university of international business and economics, Institute of Economics of Chinese Academy of Social Sciences, Business School of China Renmin University, Institute of Higher Education of Beihang University, Shanghai Institute of Foreign Trade and Zhejiang University, Qu Jianzhong and Wan Yu of our college attended the seminar.
1 1. Strive to improve the quality of undergraduate teaching evaluation and construction in the School of Economics, and further improve the classroom teaching level of teachers. Teachers' representatives of the college held a communication meeting with the relevant heads of the Academic Affairs Office and the Evaluation Office. This paper summarizes the teaching work of the School of Economics, and forms the macro-design and specific work arrangement of the School of Economics to improve the quality of classroom teaching during the evaluation period. 12. Strengthen the undergraduate teaching evaluation in our college, and send two teachers to participate in the seventh seminar on "Establishing Teaching Quality Assurance System and Teaching Evaluation in Colleges and Universities" sponsored by Tsinghua University Institute of Education.
13, held a symposium on classroom teaching quality exchange attended by teachers' representatives. The leaders of the hospital made relevant explanations on the evaluation of the development of construction work and the centralized revision of basic information. Teachers attending the meeting also had extensive and in-depth discussions on the improvement of classroom teaching quality, graduation thesis, teaching and research topics, and awards and subsidies for teaching and research papers.
14. Start the joint meeting mechanism between the teaching department and the heads of the teaching department and hold the first joint meeting. It further standardized the teaching procedures of the college, made the division of labor among the teaching departments of the college more clear, and laid a solid foundation for the development of teaching work this semester and in the future.
15, held a lecture on demonstration teaching of famous teachers and training of young teachers' teaching methods. Professor Zhang Shuhuan, a law school who has won many school teaching Excellence awards and been rated as an excellent teacher in the school for many times, was hired to give a vivid and wonderful demonstration class for the whole school teachers. Professor Zhang Shuhuan also talked about how to do a good job in classroom teaching based on his years of teaching experience. After that, Professor Xu, the school's teaching supervisor, combined with his many years' teaching experience and the problems found in the course of attending classes, made a systematic experience summary of the essence of the teaching process, preparing lessons, attending classes and evaluating classroom teaching, which benefited the teachers in the whole hospital and achieved good results.
16, held a report meeting for postgraduate entrance examination, an exchange meeting on English learning experience, "I face Peking University doctors" attended by seven Peking University doctors, and the second "Challenge the Frontier" scientific and cultural knowledge competition, which broadened students' horizons and further enhanced their interest in professional learning.
17. In order to better serve the teaching and students, and deepen the exchange and communication between hospital leaders and students, the reception day for hospital leaders was held. It is determined that every Thursday afternoon is the reception day for college leaders. During the reception day, the main leaders of the college are on duty in turn, responsible for answering questions raised by students about teaching, learning, life and scientific research. At the same time, in order to better publicize the activities, the college also announced the contact number of the leaders. It is convenient for students to reflect relevant problems in time.
18. Combine classroom teaching quality activity month with undergraduate teaching evaluation, and work overtime according to the evaluation requirements-academic papers, graduation papers and various teaching documents and other materials that need to be filed and reported. Through the joint efforts of teachers in the whole hospital, good results have been achieved, which laid the foundation for the further development of evaluation and construction work in our hospital.
19, in order to do a good job in classroom teaching and meet the growing "knowledge-seeking" needs of students, all teaching departments were arranged to hold seminars for some teachers and students respectively. The suggestions and requirements put forward by the student representatives were widely listened to and carefully summarized, which effectively promoted the overall improvement of the classroom teaching level of the college.
20. In order to promote school-enterprise cooperation, learn from each other, improve together, and better bring corporate culture and business philosophy to school teachers and students, Mr. Yin, Deputy Secretary of Party Committee of shandong aluminum industry Company, and Mr. Wang, Party Secretary, Chairman and General Manager of Zibo Commercial Building Co., Ltd. are invited as visiting professors.
2 1. In order to improve the structure of teachers and solve the imbalance between teachers and students, the annual talent introduction interview and assessment work was jointly carried out with the Academic Affairs Office and the Personnel Office.
(3) Inspection summary stage (1 14 October-1 18 October)
1. The college organized a meeting of teaching supervision cadres at or above the department heads of colleges and universities, and formed a written summary report on classroom teaching quality activities of the School of Economics.
2. On the basis of reviewing and summarizing, in order to better complete the teaching evaluation task assigned by the school, combined with the summary of "Classroom Teaching Quality Month Activity", the school website was used to hold a retrospective exhibition of network pictures of the School of Economics-annual education and teaching work.
3. Elect the functional departments and individuals of the School of Economics who have made outstanding performance in the month of classroom teaching quality activities, and give corresponding spiritual and material rewards.
Three, the main problems and improvement measures.
(1) Main problems.
1, individual teachers have insufficient classroom teaching experience and their level needs to be further improved.
2. Individual teachers' classroom teaching documents are not standardized and need to be seriously rectified.
3. The textbooks selected for individual courses are unreasonable, which should be carefully studied and solved.
(2) improvement measures.
1. Conduct a new round of lectures and evaluation for teachers who have problems in the monthly activities of classroom teaching quality and have great responses in all aspects, so as to make them competent for teaching work as soon as possible.
2. Teachers are the implementers of classroom teaching and the main body to strengthen and improve classroom teaching. We should constantly strengthen teachers' sense of responsibility in classroom teaching, strive for all teachers to take improving the level and quality of classroom teaching as their bounden responsibility and glorious duty, and actively standardize their teaching activities in all aspects of classroom teaching with a high degree of professionalism and sense of responsibility in accordance with the unified requirements of the school.
3. Students are the main body of the school. On the one hand, we should strengthen the education and management of students' classroom discipline, improve students' learning enthusiasm, initiative and learning effect, on the other hand, we should understand students' wishes and requirements and reflect them in the teaching plan.
Quality Personal Monthly Work Summary Report 3
Entering the "Quality Month", the company organized and carried out the "Quality Month" quality month activities. With the theme of improving product quality, we should exercise ourselves and improve ourselves in order to further strengthen the construction of grass-roots management cadres, build a strong executive team, enhance the potential of refined management, and meet the new requirements of modern enterprises for the quality and potential of grass-roots managers. Held a series of job skills training, such as backup inspector, backup section chief, backup planner, etc. , improve the job skills of employees, promote the improvement of quality awareness and continuous improvement of quality management, and finally ensure the physical quality of products. Through this training, the students feel that they have benefited a lot, and they all said that this training is very helpful for improving their skills. In the future, we must apply what we have learned to work practice and make contributions to the company.
Entering the "Quality Month", the company held a manual welding quality and technology competition in the four-way valve welding workshop. After careful planning, the activity formulated the implementation plan of quality and technology competition, evaluated the parts processing progress, processing quality, operation standardization and other aspects, and made a comprehensive evaluation according to the physical quality of parts and the difficulty of parts processing, so as to truly achieve the purpose of learning and attaching importance to technology through competition activities. After the contest, the winners will be rewarded according to the evaluation results. Through the technical competition, it not only effectively promoted the operator to improve the technical level and processing efficiency, but also effectively promoted the standardized work flow with good quality and quantity.
Entering the "Quality Month", Wang Leehom, director of the quality department, organized new employees to receive quality knowledge training in view of the phenomenon that new employees were unfamiliar with quality knowledge and didn't fully understand quality work. In addition to learning Q-type quality knowledge, training materials are also combined with actual conditions, such as processing in strict accordance with technological requirements; Three principles in the production process-don't understand, don't produce, and don't let go of unqualified products; How to protect parts in the production process; How to maintain tools and equipment; Environmental continuity in production process, etc. And emphasize to everyone that the basis of quality work is prevention, and things should be done well in the first place; The focus of quality work is continuous improvement, and new methods and suggestions should be boldly put forward in processing. At the same time, we have learned some cases in the previous production process, summed up experience and learned lessons from the quality problems that occurred in the past.
Through learning, we have further mastered the basic knowledge of quality and understood that quality is processed, not tested. Quality work is not the responsibility of any department or individual, but the responsibility of all personnel. Everyone does their job, and integration can ensure the quality of the whole product. It will play a strong role in promoting how to do a good job in the future.
Brand yourself, always remember the word quality. For the existing problems, we should further raise awareness, implement actions, find the problems at the first time, solve the problems in the composition process, win the trust of customers, seize the opportunities in the market, and make the quality of Sanhua leap to a new level.
Quality Personal Monthly Work Summary Report 4
Quality is the foundation of an enterprise. Only when all departments attach importance to quality together can the enterprise develop for a long time, our products can be praised by users and brand effect can be produced. Therefore, in order to thoroughly implement the theme of "building a quality country and creating a better life" in the 20-year National Quality Month, the workshop made comprehensive and detailed planning and arrangements for various activities of the Quality Month.
In order to better carry out quality month activities, the workshop has carried out colorful publicity activities. Use the publicity column to publicize the theme and content of quality month activities, popularize quality knowledge and improve the quality awareness of all employees, and also use the time of pre-class meeting to increase publicity and create an atmosphere of "everyone cares about quality and everyone values quality".
After a series of publicity in the early stage, employees are integrated into the activities of Quality Month. The workshop takes the team as the unit to check and rectify the bad quality behavior in the early stage, which provides an effective guarantee for the product quality in the later stage.
In this quality month activity, the workshop focused on the theme of "building a quality power and creating a better life", which effectively raised the quality awareness, made the quality concept deeply rooted in people's hearts, urged employees to pay more attention to product quality in their future work, strictly implemented the process requirements, and promoted the improvement of the quality management level of the workshop.
Quality Personal Monthly Work Summary Report 5
I. Service Quality Month Activity Arrangement:
1. From April 18, we visited patients, filled in the service quality return visit card, solicited patients' constructive opinions on the problems and deficiencies in various service links of the hospital at present and the better development of the hospital in the future, classified and summarized the problems on the service quality return visit card, which service link was the problem, and the medical staff in which link wrote written corrective measures to prevent the same phenomenon from happening again.
2. In order to further carry out quality service month activities, the hospital has specially formulated the Code of Medical Ethics for Hospital Medical Staff, which is bound into a book with one person and one volume. Every medical staff is required to make a self-examination of their own service process and service quality from the standpoint of patients, and write a self-examination report and suggestions for improvement according to the requirements of the Code of Conduct for Medical Ethics of Hospital Medical Staff. And made a speech at the general meeting, which was reviewed by the district chief medical staff.
3. In the quality service month, the hospital put forward the slogan of "improving service awareness, creating quality service and satisfying patients", and made banners to hang in the hospital lobby. In addition, through the company's website and publicity column, the hospital's various service items are publicized, so that patients can fully understand the hospital's service items and measures. At the same time, the hospital also announced the 24-hour service obligation to answer all kinds of disease problems and health care common sense raised by patients in time, which further facilitated patients.
4. The hospital also organized some medical staff to carry out free clinic in the student apartment, to measure students' height, weight and blood pressure for free, and to answer all kinds of medical questions and consultations raised by students on the spot.
5. Publicize and post the hospital's service commitment system, service quality supervision and complaint telephone number on the company website and in a prominent position in the hospital. If patients are dissatisfied or puzzled in the process of hospital service, they can call the service quality supervision complaint phone at any time. After careful investigation and inquiry, the hospital will give patients a satisfactory answer in the shortest time.
Two, through self-examination found the following problems and deficiencies:
1. There is still a certain gap between the service attitude and service consciousness of individual medical staff and the requirements of patients. The use of civilized language in work is not in place, and there is a lack of communication with patients. Occasionally, there will be disputes between doctors and patients caused by patients' incomprehension or medical staff's explanation.
2. The medical staff's behavior is not standardized, the clothes are not neat during working hours, the indoor sanitation of individual rooms is poor or some sundries unrelated to work are randomly placed, which affects the overall image of the hospital.
3. Individual medical staff can't treat patients wholeheartedly, and their job responsibilities and service standards are not in place, which reduces patients' satisfaction with hospital services.
4. The medical staff in different positions are lack of mutual cooperation, and lack of overall concept.
5. The implementation of various hospital systems is not in place, and the assessment, supervision and punishment are not enough.
Three. In view of the above problems, the following rectification measures have been formulated:
1. Organize general medical staff to learn the Medical Ethics Standard for Hospital Medical Staff, conscientiously implement the provisions in the Medical Ethics Standard for Hospital Medical Staff, strengthen examination and supervision, increase penalties for violations, and ensure the improvement of service quality.
2. Organize individual medical staff with poor service attitude to strengthen their study and improve their quality and sense of responsibility. In the future, the hospital will terminate the labor contract with those who have repeatedly criticized and failed in education.
3, focus on strengthening the implementation of hospital service standards and assessment system, improve the quality of hospital service, organize all staff to strengthen business technology learning, and comprehensively improve the quality level and service quality of medical staff.
Four, the head office of the hospital service quality questionnaire survey:
1, the leaders spoke highly of the overall service of the hospital. Most students and staff think that the overall service of the hospital is good, and a few think that the service attitude of the hospital is poor, but overall, the service level of the hospital is still relatively good.
2. Teachers and students also put forward the following areas that need improvement:
The drug price is high.
The diagnosis was too hasty Take medicine without diagnosis, sometimes it is not symptomatic.
Poor conditions, some diseases can not be treated in time.
Medical staff have a bad attitude, ignoring students and treating students and leaders as human beings.
3. In view of the above requirements of teachers and students, the hospital decided to take the following corrective measures:
The hospital pharmacy was entrusted to a regular pharmaceutical company as a whole. In the future, the prices of drugs sold in hospitals will be sold with reference to the retail market price, and the prices of drugs will be publicized. The hospital will check the drug price from time to time. If it is found that the price of the same drug from the same manufacturer and the same specification exceeds the retail market price, the hospital will impose economic penalties on the pharmaceutical companies.
Outpatient doctors are required to patiently listen to the patient's description of the disease, carefully ask about the medical history, carefully examine and comprehensively analyze, make an accurate and timely diagnosis according to the relevant examination results, and issue a correct and reasonable treatment plan. It is forbidden to prescribe drugs unrelated to treatment, and use drugs rationally without increasing the economic burden of patients.
Due to the limited existing equipment and medical technology in the hospital, some diseases cannot be further examined, diagnosed and treated; For those who can't be diagnosed after two follow-up visits, or whose condition can't be relieved and controlled after treatment, and have not improved or aggravated, they should promptly advise the patients to be transferred to a first-class hospital for diagnosis and treatment, and be responsible for contacting the transfer, so as not to delay the condition.
Outpatient doctors should treat patients with a kind attitude and a kind tone, patiently answer questions raised by patients, explain the reasons for questions that cannot be answered immediately as far as possible, and do not reprimand, make things difficult or shirk patients for any reason, and always treat students and leaders equally.
In the future, hospitals should continue to improve their service attitude, enhance their service awareness, focus on the interests of patients everywhere, think and deal with problems from the perspective of patients, and gradually establish a harmonious relationship between doctors and patients.
Five, in order to better serve patients, the hospital will carry out some new service measures in the future:
1. The hospital organizes voluntary service in student apartments every quarter, measuring height, weight and blood pressure for free, and providing consultation on treatment and prevention of common diseases.
2. In order to further improve the service information feedback and supervision system, hospital leaders hold 2-3 symposiums with student union cadres and student representatives every semester to listen to the suggestions and requirements put forward by students, and appoint a supervisor in each department to feedback the suggestions of students and patients at any time, supervise the hospital's service process and service commitment, and promote the improvement of service quality.
3. Continue to provide some humanized services, such as providing disposable paper cups and boiling water for patients free of charge; Provide hand warmers for infusion patients in winter; Help patients without accompanying beds to go to the toilet; Help infusion patients take medicine to the second floor ward; Preserve drugs purchased from outside that need to be refrigerated for patients; Help patients stay away from traditional Chinese medicine.
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