We communicate with many people every day. In the process of communication, we often misunderstand the people around us because we can't express our ideas correctly, which makes our conversation impossible. Then, at this time, active listening can keep your conversation going.
1. Active listening can effectively encourage others to talk to you.
In the book "The Power of Conversation", the author allen garner tells us: "Active listening is a very good way to respond. It not only encourages the other person to continue talking, but also ensures that you understand what the other person is saying."
The interest you show will often make the other person willing to comment more. Compassion, understanding rather than criticism will make them feel natural and pour out their thoughts more fully.
Once, Dale Carnegie went to new york for an important dinner. At this dinner, he met a world-famous botanist.
At the dinner party, Dale Carnegie didn't say a few words to the botanist from beginning to end, but listened attentively. However, after the dinner, the botanist spoke highly of Dale Carnegie, calling him the "most inspiring" person at the dinner and an "interesting conversationalist".
In fact, Carnegie didn't say much, just let himself listen carefully, but he was favored by botanists.
Second, active listening will make you forget the conversation with yourself and concentrate on the other person's speech, so as to deeply feel the other person's feelings.
Joe girard is regarded as the greatest salesman in the world today, but he will never forget one thing. During a sales promotion, joe girard negotiated smoothly with the customer, and when the contract was about to be signed, the other party suddenly changed his mind.
In the evening, according to the address left by the customer, joe girard personally came to consult.
Seeing his sincerity, the customer told him the truth: "Your failure is because you didn't listen to me from beginning to end. Just as I was about to sign the contract, I mentioned that my only son was going to college, as well as his sports achievements and his future ambitions. I was proud of him, but you didn't respond at that time, and you turned your head to talk to others on your mobile phone. I changed my mind when I was annoyed. "
The customer's words reminded joe girard of the importance of "listening" and made him realize that if he can't listen to the other person's speech from beginning to end and agree with the customer's psychological feelings, he will inevitably lose customers.
Later, when facing customers again, joe girard paid great attention to what they said, concentrating on whether it was related to his transaction. This change has brought him unexpected results. Finally, he became a sales master.
Psychological research shows that the better you listen actively, the more harmonious your relationship with others will be. Because active listening is a compliment to each other. You can actively and patiently listen to each other's conversation, which is equivalent to telling each other that you are a person worthy of my respect. How can the other party not respond positively and show a good impression on you?
Carnegie said: "for the person you talk to, his needs and his own affairs are always more important than yours." In his life, if he has a toothache, it is more important than the natural disaster that caused millions of casualties; He cares more about a small sore on his head than a big earthquake. "
Therefore, if you must learn to make good use of your ears, be a listener and be a loyal listener, the other party will definitely feel that they are valued, thus having a good impression on you and willing to establish interpersonal relationships with you; On the contrary, when others are talking, if you don't listen attentively or try to talk, the other person will lose interest in talking and won't talk to you again.