First, the case background Wang, a freshman girl, has been lukewarm to dormitory members since the beginning of school because of her introverted personality. One day, because Wang was in a bad mood, he planned to play on campus. When he left, he locked the dormitory door, but didn't notice that there were two roommates sleeping and resting in the dormitory. Later, my roommates woke up and found that they were locked in the house. After many twists and turns, they finally asked someone else to open the dormitory door. Later, they learned that the king had locked them in the house and had a grudge against the king. In the later period of dormitory life, roommates often accused Wang of being unclean on duty, which led to Wang's psychological collapse and the idea of quitting school and committing suicide. After learning about Wang at school, parents were very excited and took their children to the counselor's office. Wang Yizhi was crying, and the parents were tough, demanding that the school immediately change the dormitory for the child, and said that if the child had any consequences because of this incident, the school must bear all the responsibilities. Second, case analysis This case is a typical dormitory conflict. Dormitory is an important place for college students to live and study. Different students come from all corners of the country and have different personality characteristics and living habits. Because some minor problems inevitably lead to friction, female dormitory is the most frequent place for dormitory contradictions. Generally, women's minds are delicate, but they can't be as frank and open as men when problems arise. They are more buried in their hearts and don't say it. Over time, they can easily turn into cold violence or form small factions within. Light contradictions have always been hidden without obvious opposition, but serious contradictions will become open opposition, which will seriously affect the harmonious life of dormitory. However, in some cases, women are not as opinionated as men, so parents' intervention often becomes a new problem and difficulty in dealing with dormitory contradictions, which can easily lead to the deepening and upgrading of contradictions, and make the original simple dormitory problems evolve into contradictions between parents and students or even parents. Therefore, it is very important to properly handle the contradictions in girls' dormitories to test counselors' coping ability. In this case, Wang only neglected to lock his roommate indoors for a moment, but due to his personal character problems, Wang did not make any formal apology to his roommate afterwards, which led his roommate to think that Wang did it on purpose, thus causing dormitory conflicts. Other roommates deliberately made things difficult for Wang in their dormitory life. Although Wang knows the root of the problem, he is still ashamed to apologize and dare not tell her roommate's hostility. The long-term backlog is finally unbearable. At first, he asked the counselor for help, but he didn't explain the whole thing to the counselor. However, when the counselor's initial mediation was fruitless, he finally cried to his parents, and the contradiction was completely intensified. Iii. Case Handling When parents broke into the counselor's office with students' emotions and asked the counselor to change the dormitory for the students immediately, the counselor could not simply change the dormitory as the final result in order to calm the incident, which would easily lead to new dormitory conflicts and follow-up problems. Therefore, in this case, the counselor mainly took the following steps to solve the problem: First, on the basis of calming the emotions of parents and students, he made a detailed understanding of the whole thing. Although parents are emotional, counselors must stick to their working principles. Only when he fully understands the situation and mediation fails can he consider changing the dormitory. He can't give in to his parents' tough attitude. The second is to conduct a new round of contradictions mediation. In order to avoid parents interfering in the mediation process, parents are required to avoid it all the time. The mediation process is divided into three steps. The first one is that Wang mediates alone and asks Wang if he is willing to continue to live with his roommate if things are effectively mediated. Wang's attitude is not very clear; The second is that Wang and several other roommates avoid and know the situation. Other students think that the problem is not big, arguing that there is no intention to target Wang, nor does it rule out Wang letting her move out of the dormitory and agreeing that Wang will continue to live. Third, it is also the most critical place in this case. Is to bring all the dormitory members together and mediate face to face. First of all, the counselor took out the content of the separate conversation with both sides and let them defend themselves face to face. At first, the two sides held their own words, but with the deepening of communication, they finally pointed to the root of Wang's failure to apologize when he locked the door. At the request of the counselor, Wang explained what happened at the scene with tears in his eyes and formally apologized to his roommates, while other roommates accepted Wang's apology after understanding Wang's mentality at that time, and also apologized for some hostile acts against Wang. At this point, the problem is basically solved. After frank and open communication, the six dormitory members decided on the duty arrangement and items behind the dormitory, and all agreed to live in harmony. After frank communication with his roommate, Wang was willing to continue living in the dormitory, dismissed the idea of changing the dormitory, and persuaded his parents not to ask for another dormitory. After a period of time, there was no contradiction in the dormitory and the incident was solved smoothly. In the process of detecting this case, there are several key points that need to be grasped: First, don't listen to one side of the story again, and intervene to solve the problem on the basis of a comprehensive understanding of the problem. No matter for Wang, the suspected "victim" of this case, or for other dormitory members, we can't conclude who is right or wrong just by unilateral rhetoric. A comprehensive understanding of the problem is the most basic requirement to deal with it. If you don't fully understand the whole story, just to calm the situation unilaterally and meet the requirements of Wang and his parents, maybe the counselor will change the dormitory as the end of the case at work, but such a handling method will easily lead to conflicts in the second dormitory. Whether Wang's personality can be integrated into the newly transferred dormitory members and whether the new dormitory will exclude new foreign members is unknown, and blind communication is likely to lead to new problems and new dormitory conflicts. The second is how to appease the emotions of students and parents. In this case, Wang and his parents were very excited when they found the counselor teacher. Parents even threatened to ask counselors to change dormitories for students. Here, counselors must adhere to their own working principles and ideas, show their determination and confidence to solve problems satisfactorily, and let parents trust the school and counselors. Only under the premise of excluding external interference can counselors calmly face problems and concentrate on solving them. The third is how to hold the final "round table". At the end of the dormitory conflict mediation, all members of the dormitory must be called for face-to-face mediation. Preaching and mediating both sides of the contradiction alone will often lead to subsequent contradictions and cannot solve the problem from the root. In this case, the last step of this case is for the counselor to call all the dormitory members together for face-to-face mediation on the basis of understanding the problems separately. Students have any questions to ask face to face, and resolutely put an end to the things that students promise to go back on their word face to face. Fourth, the case enlightenment Through this case, we can get the following enlightenment: First, the dormitory should become an important position for counselors. As college counselors, they must often go into student dormitories, go deep into students' lives, learn about students' life and study in dormitories, find out the problems in dormitories, and make sure that the counselors will often go there. In student dormitories, counselors can better narrow the distance with students, find hidden dangers in the dormitory at the first time, and detect contradictions and problems in the dormitory. Only by going deep into the front line of the dormitory can we understand the most intuitive problems of students. Second, the role of parents in student events can be properly coordinated. When some student incidents escalate and cannot be properly handled, parents may intervene. When dealing with dormitory conflicts, we should try to weaken the influence of parents and avoid direct contact between parents and students. Counselors should be the dominant factor in solving the incident, not because of parents' emotions or demands. When coordinating the relationship between students, parents and schools, we should always bear in mind the principle that the interests of all or most students are paramount, and we should not change the working principles and methods just because of a student, let alone compromise easily because of the attitude of parents. But at the same time, it can not intensify the contradiction between parents and students, or between parents and schools. Counselors must be good intermediaries and coordinate the interests of all parties. Third, when dealing with dormitory conflicts, changing dormitories is the last worst way, not the first best way. Although changing the dormitory can immediately solve the contradiction in the current dormitory, for the newly changed dormitory, it means the emergence of potential contradictions. Once the new dormitory conflicts again, counselors should consider continuing to change dormitories to solve the contradictions, which will plague counselors' work for a long time. Therefore, when dealing with dormitory conflicts, mediation is the first and most important way for counselors to deal with them. Among them, we should pay attention to mediation skills and methods, form our own unique mediation ideas and methods, and try our best to resolve the dormitory contradictions in our dormitory.