As a newly graduated college student, reading guidance can be said to be a blank sheet of paper at work, so what skills should you have to do express customer service? Let's take a closer look.

1, a good working attitude is the most important, not only have a good sense of service, but also have patience and treat every customer seriously.

2. Be familiar with the workflow in time, which can effectively solve customer problems.

3. Be sure to abide by the company's rules and regulations, ask for leave in advance when encountering problems, and make records of the problems.

Be polite, don't lose your temper with customers, and it's best to answer the phone in Mandarin.

5. Don't go to work with negative emotions. When doing customer service work, you will definitely encounter difficulties and be in a bad mood, which requires us to adjust in time.

If you are a college student who just graduated from school, there must be many problems in working. As a customer service staff, we must learn to release negative energy and face work and life positively. Come on!