The Art of Communication by Ronald B Adler/Russell F proctor [America]

A textbook for introductory interpersonal communication with clear structure, attractive content and concise expression was reprinted 15 times, and the Chinese translation sold hundreds of thousands.

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? Nonviolent communication [America] Marshall Luxembourg

If we pay a little attention to the way of speaking in real life and feel the different feelings that various ways of speaking give us, we will definitely find some words really hurtful!

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Key Dialogue: How to Communicate Effectively (2nd Edition) [America] Corey Patterson, etc.

Most people don't know how to deal with the "critical moment" that is difficult to solve but will have a great impact on their lives. In fact, there is still a way between forbearance and anger, which can solve the problem satisfactorily without hurting and offending each other.

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"communication" author: [America] William J. Seiler? /? [America] Melissa L. Bill? /? Joseph P. Mazer

Communication skills are not innate. The more communication, the better. Words are not equal to intentions. On the contrary, communication is irreversible. It is a system, a process and interactive. Communication is two-way. Get to the point and listen to yourself.

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Answer the phone well. Author:? Noboru Yamaguchi [Japan]

A treasure house of all-purpose answering cheats can help you effectively solve your embarrassment, help you effectively eliminate the "answering formula" that you can learn when you are nervous, shy and clumsy, and easily create topics.