I. General principles

In order to safeguard the legitimate rights and interests of students and standardize the procedures for handling students' complaints, these measures are formulated in accordance with education laws and regulations and school rules and regulations.

Secondly, the scope of complaints.

These Measures shall apply to the handling and punishment given to the school by the students of Fuyang Normal University.

If you don't accept this decision, you should file a complaint with the school student complaint handling Committee.

Third, the complaint handling committee.

The school set up a student complaint handling Committee (hereinafter referred to as the Committee) to handle student complaints. The Committee has an office located in the Student Affairs Office, which is responsible for the daily work such as accepting, reviewing, accepting applications, serving relevant documents and materials, and keeping appeal files, and has the right to ask colleges and functional departments for assistance, cooperation, investigation and hearing in the process of handling complaints.

The heads of relevant functional departments include the heads of Party and Government Office (Rule of Law Office), Academic Affairs Office, Student Affairs Office, Postgraduate Office, Security Office, Youth League Committee, Logistics Service Group and other departments. Teachers' representatives should be selected from teachers who have the title of lecturer or above, have worked in our school for three years and have not held leadership positions. Student representatives are generally selected from students who have no record of violation of law and discipline and are above Grade Two.

The candidates for members of the Committee who handle specific appeal cases shall be selected and determined by the office according to the authorization of these measures from those who meet the above conditions to form a student appeal handling Committee. The number of members of the Committee shall be an odd number of five or more. The person in charge of the department that gives students the decision on handling and punishment cannot be a member of a specific appeal case. Teachers' representatives and students' representatives are generally not selected from the colleges where the personnel involved in the punishment are located.

Four. Complaint procedure

If a student refuses to accept the decision on handling or punishment, he may submit a written appeal application and relevant evidence materials to the Committee office within 5 working days from the date of receiving the decision.

After receiving the appeal application, the office of the Committee shall review it within 5 working days and make a decision on whether to accept it or not. If it decides to accept the application, it shall serve a copy of the appeal application to the appealed department within 5 working days, and notify the students; If you decide not to accept it, you should explain the reasons to the students.

The appealed department shall make a written reply within 10 working days from the date of receiving the copy of the appeal application, submit relevant evidence materials, and notify the Committee office and students.

The office of the Committee shall organize a hearing within 20 working days from the date of receiving the reply from the appealed department and the evidence materials submitted by the students, and make a written decision within 10 working days after the hearing.

The committee office shall send the decision to the students and the complaint department. Students and the appeal department shall follow the decision.

In the process of handling complaints, the Student Complaints Handling Committee may request the relevant departments to assist in the investigation and verification of the relevant situation.