Hello everyone! I'm from * * * branch. I feel very honored to have the opportunity to participate in today's speech contest. The topic of my speech is "I contribute to China Merchants Bank"!
My friends, what is the string of colorful pearls of financial career? What wrote a great book about financial reform? What makes financial development magnificent? It is the drumbeat of hard work and forge ahead, the heroic song of selfless dedication and the chapter of serving the truth! The combination of these passionate melodies is the professional spirit deeply rooted in the hearts of China Merchants Bank-the eternal power to unite and inspire us to overcome difficulties and forge ahead!
* Years ago, I was in high spirits and waved goodbye.
Rich and colorful university life, with a vision for the future, the pursuit of dreams, came to work in China Merchants Bank * * branch. From school to society, from lazy campus life to highly accurate banking work, a brand-new life is presented to me. To tell the truth, at the beginning of my work, I also had hesitation and confusion, and I also experienced initial inadaptability. As we all know, the generation born after 80s grew up in a honey pot. In life, we are used to being self-centered and seldom take into account the feelings of others. In our dictionary, the words "stick to yourself" are also used most frequently. Deep down, we never seem to understand what compromise is and what humiliation is. So, when I came to the branch of * *, I felt the gap between reality and ideal. Especially when the sudden increase of customers in the business hall caused complaints, accusations and even unreasonable abuse, my enthusiasm for work suddenly dropped to freezing point. Boring work, great pressure, misunderstandings from time to time, unspeakable grievances. Is this the cause I want to fight for? I'm confused and shaken. I don't think this is my dream life.
However, every little thing that happened around me has profoundly educated me and clearly told me what is persistence in my career, what is guarding my ideals, and what is the indestructible spiritual strength of China Merchants Bank!
I have been in Xuan Yue China Merchants Bank for four months. During these four months' work, I went to the accounting department, personal banking department and corporate banking department to study business. Through continuous learning, I not only learned about the organizational structure of our bank through two simple recruitment notices, but also learned about the various businesses and services provided by our bank extensively and comprehensively. Especially during my three-month internship in the lobby, I learned a lot of basic business knowledge, such as the basic process of deposit and withdrawal, local and foreign currency of financial services entrusted by primary school students' traffic safety speeches, self-service payment, online banking, fund subscription, loss reporting and gold and platinum card business, which laid a solid foundation for future work. During my internship in the lobby, I * * * instructed my clients to handle 5 credit cards and 35 gold cards. More than 100 households applied for self-service payment. At the same time, it can better maintain the order of the lobby and divert passengers, which has been recognized by customers and colleagues.
165438+1At the end of October, I came to study in the banking department of the company. Because I used to be a personal bank, I don't know much about the company's business. Faced with so many new businesses to learn and new jobs to do, I think it is a great challenge for myself. Fortunately, some of my colleagues are very enthusiastic, and they always patiently explain to me topics that I don't understand the opinions of my party introducer, which gives me confidence to overcome difficulties. After a month's study, I can basically complete simple company business such as discount, bank bill and issuing inquiry letter independently.
20 1 1 This year came as scheduled, and now I am both excited and a little scared. What is exciting is that the activity of singing red songs has summed up the new year, made a new start and nurtured new hopes and opportunities. The terrible thing is that I still have a lot of business to learn, and I don't know when I can really be independent. But I know that it is useless to be afraid blindly, which will only increase people's inertia. Only by taking this fear as the driving force, making more efforts to explore and summarize in practice and correcting growth in mistakes can we finally be qualified for this job. In short, it's a long way to go, and I will go up and down!
How could I forget that whenever I am in a hurry for work, the manager of the business hall will give me a meaningful instruction. His words made me understand that the furthest distance in the world is not the distance between life and death, but the distance between hearts that don't understand each other; His actions made me understand that sincere smile and sincere service can most effectively shorten the distance between us and our customers. Gradually, I, a "self-centered" post-80s generation, began to learn to understand the problem from the customer's point of view and put myself in the customer's shoes.
How can we forget an old employee in our business hall? For a while, her child under one year old continued to have a high fever. A new mother, who doesn't love her child as a treasure, how can she not worry when her child is sick! However, to my shock, she didn't take a day off because of her child's illness, or even leave early once. She left the children with her family and devoted herself to her work as usual. Sometimes, from her red and swollen eyes, I guess she didn't sleep well last night or was crying silently for her child's illness; Sometimes, from her involuntary sigh, I know that she is worried about her children again. She is worried. However, when she faced the unreasonable accusations and complaints from customers, especially customers, her smile was still bright, her explanation was still sincere, and her response was still appropriate ... From her, I realized what the professionalism of China Merchants Bank was, and I was deeply moved by this spirit.
How can we forget that the employees in our business hall study business and strive to be knowledge-based employees? In order to practice counting money, their fingers are scarred and they stick a band-aid every day. Once, in order to practice computer input, they sat in front of the computer all day until their fingers cramped and they couldn't move; Once, in order to memorize business codes, they even recited words while walking, as if possessed ... It is this "obsession" and persistence that made their business skills more and more proficient. Look, they always handle business so quickly. The hands that hit the keyboard seem to be playing a cheerful symphony, and the speed of counting money seems to be that the plum blossoms are scattered ... They are practicing the oath of "trying to be a qualified China Merchants Bank" with their own practical actions.
This is China Merchants Bank that moved me! In them, there may be no touching poems, no bizarre stories, only busy figures in the office, only selfless concentration in their jobs, only wonderful mutual assistance and tacit cooperation among colleagues! I remember a world champion once said: I can lift the heaviest barbell in the world, but I can't lift the sweat I once shed. Isn't this a true portrayal of our persistent career and selfless dedication? ?
At this time, I no longer feel depressed and complain. I feel lucky. Because when I was in my prime, we were lucky enough to step into the big family of China Merchants Bank. Here, I deeply realized what is persistence, what is passion and what is heroic! At the same time, I also got the most precious wealth in my life, that is, the spirit of diligence and self-improvement. With her encouragement, I will study business, strengthen my quality, try to keep up with higher standards and climb higher mountains!
Partners, from afar, we have seen the grand blueprint for the vigorous development of China Merchants Bank; Hold your breath and listen, we heard the passionate horn of enterprise development! We firmly believe that China Merchants Bank will have a better tomorrow! We are not afraid of wind and rain, enthusiasm is our energy, persistence is our wings, career is our desire, and inspiring professionalism is our eternal strength!
My speech is over, thank you!