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If the customer doesn't reply, how can I make a dunning?
Thank you for paying attention to the headline number of Jiajia supply chain.

Discussion topic: # How to urge the final payment after shipment #

There is a new customer. The other party has checked the messages and emails I sent, but they just don't reply. Whatsapp contacted the customer and didn't answer the phone. Skype's friend application failed many times. What should we do next? I tried to stimulate customers with different selling points.

I give the following advice to the great gods in the alumni group:

Alumni 13 Group Sana/Bob/Jiewen/Della:

It's important to analyze customers first. Is it worth following? Many valuable potential big customers can't do business with our technology. We analyze customers, and customers will analyze us. The degree of mutual matching is very important!

After understanding the customer background and customer scale through various channel analysis (check the customer company scale background, products purchased and frequency of purchase), take targeted follow-up strategies:

1. If it is a large-scale customer, you need to include the customers you usually focus on following up. As long as the company has new trends and price updates, you should first think of this customer and follow up in time. At the same time, provide customers with market dynamic information and HTML advertisements of related products purchased by customers, so that customers can trust and rely on themselves;

2. If it is a general-scale customer, the social platform pays attention to the customer, browses the dynamics, likes to write comments and cultivate a good impression;

3. If you are some unqualified customers, just give up, and you will get something if you give up. Otherwise, how can you have time to manage big customers? Giving up is also important, but don't let giving up become a habit.

Answer reference:

I am also in favor of doing customer analysis first, and doing customer analysis through customer background investigation (if some information can be found):

1, good customer potential:

A. Frequently share valuable contents such as industry trends and market information with customers;

B. According to the customer's target market, if there are suitable new products, share them with customers at the first time;

C. Go to the customer's Facebook, Twitter and other social platforms to interact;

D. holiday greetings or small gifts;

The main purpose is to get acquainted, and when the customer needs it again, you can be on his shortlist.

2. Customer potential is average: keep proper email contact, send holiday greetings, and occasionally share valuable information such as new products and market dynamics.

Answer reference: customers are divided into three categories: A, B and C.

Class A customers are in a storm, trying their best to contact various channels, send free samples, send small gifts, and even visit the company. Update your product information frequently and introduce new products and your advantages to customers. More often, customers are interested in products. If you don't have attractive new products, it depends on the price, factory size and customer reputation.

Class b and class c put less energy into it.

I had a client who followed me for two years, and then a new product immediately aroused the interest of the other party and talked about a big plan. I didn't realize how much effort I had made. The time was ripe and the opportunity came, but with other customers, people just didn't like this new product. Let's wait for the next one.

Answer reference:

It may not be the target customer, or it may be that it has a good fixed supplier but cooperates with the target customer, or it may be that it has sent something that is unattractive and can't tell the customer's pain points. Is it not attractive enough to send something? Give him a big price to try?

If you really don't answer emails or phone calls, you'd better put it on first. If there is an opportunity, you'd better visit your local client company. Don't just guess. Meaningless. Of course, you can also use the third-party platform to let local people help you visit or make phone calls, saving money and trouble. For example, there is such a service in fiverr.com, an outsourcing service website, which can help you translate, design and call, depending on your personal needs.

Answer reference:

First of all, both customers at the exhibition and customers contacted by other channels need to conduct background checks on customers. Understand whether the customer is in line with their own industry, whether the customer is a trader, distributor or other identity, and then follow up in a targeted manner.

Customers who contact through other channels should search LinkedIn, facebook and so on. Understand the latest trends of customers and their companies, so as to better recommend related products. Otherwise, the customer will only think that this is harassment, because this information is useless to him.

It is recommended to observe customers on social platforms for a period of time to understand their movements, because like customers from other channels, we don't know whether all customers can understand English. If the customer doesn't understand English, it's no use sending more emails.

Some of our exhibitions also have customers. Although the products they make are not our products, they are sometimes interested in our products and want to start new business. In this case, they can't directly judge whether the customer is a C customer, so they can only communicate more at the exhibition. You can listen to all the N methods of university analysis, and there is always one suitable for you as a client.

Answer reference:

Before I become any customer, I will definitely do a customer background check. If you don't reply:

You can try Miss Linda's complaint. For example, I recently received an interesting complaint. Are you interested?

You can also try peer stimulation For example, take a well-known local colleague as an example. A colleague sells a product very well this year. Do you want to see it?

Market dynamic discussion, for example, I heard from one of our customers that your government has made new regulations on the import standards of this product. Do you know? Wait, all kinds of attempts.

Thank you for paying attention to the headline number of Jiajia supply chain.

Jia Jiajian suggested:

First of all, analyze the possible reasons why customers don't reply, and summarize the following points according to your suggestions and ideas:

1. Isn't the price attractive enough?

2. Have you answered all the concerns of the buyer?

3. Is the client on vacation?

4. Are there no outstanding advantages or benefits?

5. No hurry (just collecting information)?

6. Does the buyer have other options (suppliers)?

7. Is it the buyer's next negotiation strategy?

I suggest you understand the above points first and have a general understanding of the follow-up situation of this customer.

Step 2: Analyze the background of these problems.

Knowing the customer, any follow-up is based on knowing the customer, which ultimately determines how much time and energy we can give this customer. Everything is the rule of 28. In the process of follow-up, we should also master the frequency of follow-up. Too frequent follow-up will be regarded as harassment by customers and they are unwilling to take care of it.

Specific analysis methods: google, linkedin, customs data, etc. , grasp the latest customer trends, do a good job of background investigation and analysis.

Step 3: Develop corresponding follow-up strategies:

1.360 degrees around the customer. After establishing interaction through social platforms, we are close to customers in our lives, and praise+comments generate * * *, and then slowly penetrate. Once you make friends with the guests and are accepted by them, order will naturally come;

2. Tracking topic: holiday blessing+market information sharing+peer stimulation method+complaint method. Do not push, continue to interact;

3. Find the breakthrough point: you can find the contact information of other colleagues in the client company on the social platform for tracking;

4. Mentality adjustment: The choice of cooperation is two-way. We analyze customers, and customers are analyzing us, so we should work hard 100%. If there is no deal in the end, you can give up calmly and focus on managing other big customers. But don't let giving up become a habit.

There must be more than one customer who doesn't reply. It is best to form a systematic follow-up mode. For example, establish a customer follow-up table, include such customers in daily tracking, send blessings regularly, update market or new product information, etc.