2. Students have the right to choose to give up their studies. The non-refundable fee agreed by the training institution in the contract belongs to "format clause" and "overlord clause". There can be an agreement between the training institution and the trainees, but the agreement cannot violate the relevant laws and regulations. Students or parents can provide payment basis and written materials to coordinate the refund.

3, the so-called consumer complaints, refers to the consumer's daily consumption needs to buy, use goods or accept services, consumer rights disputes with operators, so as to put forward written or oral objections, claims and demands to solve the problem.

4, consumer associations to accept consumer complaints, the implementation of regional jurisdiction, supplemented by the principle of level jurisdiction:

(1) Complaints against consumers shall be handled by the county-level consumer association or its subordinate branch where the defendant is located; Where the defendant's location is inconsistent with his habitual residence, it shall be handled by the county-level consumer association or its subordinate branch in his habitual residence.

(two) cases involving more than two county-level jurisdictions shall be handled by a common consumer association at the next higher level (municipal or provincial level).

(three) the case involves two listed consumer associations, which shall be handled by the Provincial Consumers Association; The provincial consumer association may entrust any consumer association within its jurisdiction to handle the complaints that have been accepted.

(4) Letters and online complaint cases received by provincial consumers' associations can be directly transferred to local consumers' associations, and major and difficult complaint cases can be directly accepted.

(5) If foreign consumers complain about domestic operators, the complaint that the training course will not be refunded shall be handled by the county-level consumer association where the defendant is located; Disputes arising from consumers' consumption in Shanghai, Jiangsu, Hong Kong and Macao in the province may be complained to the consumers' association where the consumers are located.