1, contact the official. Urge a refund as soon as possible through the telephone or online customer service of Longwen Education.

2. Complain to the authorities. In the process of contacting the government, you can agree with them on the deadline for refund, and you can complain to the National Consumers Association or the local consumers association after the deadline.

3. Feedback questions through third-party platforms. Complaints can be made through websites such as black cat complaints, and problems can be fed back to relevant enterprises. Consumers can get faster and more professional guidance through such a platform.

Notes on Black Cat Complaint Platform:

1. At present, black cat complaints only accept complaints related to consumer disputes. Little friends should not submit complaints unrelated to consumption, but must ensure the authenticity of the complaints.

2. When filling in the complaint object, in order to inform the merchant of the complaint as soon as possible, the name of the merchant Weibo is displayed in the list. Please try to select the appropriate settled merchant according to the relevant words to speed up the settlement of the complaint form.

3. If there is a collective complaint under the complaint object you fill in, please carefully select the matching collective complaint according to your own complaints. Please be careful if the complaint content is inconsistent with the selected collective complaint, which will slow down the processing speed.

4. Please fill in the order number generated in the consumption process and other order numbers that can provide corresponding transaction vouchers, such as order number, account number, mobile phone number, bank card number, etc. This part is only visible to the complaint initiator, the complained business and the black cat complaint platform.