share

1

worship

Budweiser Al-cans-JD.COM wine is very expensive, so it's too late if you don't grab it!

JD.COM advertisement

View now

Reply all

Just look at the landlord.

Time positive sequence

The wind is light, the clouds are light and the wind is clear.

second floor

1 day ago

worship

The semester is coming to an end, and various custodian institutions have also started offline courses. How to retain parents and break the enrollment dilemma next spring? The best way is to let the old students renew their fees. How to "euphemistically" talk to parents about renewing the fee?

In fact, for the trustee, we always want to improve the children's grades, and the weaknesses can be overcome. However, there is always a misunderstanding outside. As soon as we talk about renewing the fee, parents will look at the institution with colored eyes and think that we are trying to cheat money. .....

draw

At the same time, I am worried that my child has made progress in making up lessons. Did the teacher leave a hand? Didn't teach my children seriously? Ideas like that.

What should we do now?

First of all, we should forgive our parents for thinking of us! In addition, we have to analyze it for parents, let them know why we want to renew the fee and let them know that our starting point is absolutely good.

How to "euphemistically" talk about renewing the contract with parents?

Promoting Education Bian Xiao gives you the following two suggestions:

1

Choose the right time

There are many ways to communicate, such as WeChat, telephone and interview, but no matter which one, we should pay attention to the appropriate time. For example:

1: 8-9 p.m. Telephone and WeChat are most suitable.

You can choose to communicate by phone and WeChat between 8 pm and 9 pm. At this time, most parents are in the rest stage and have a lot of time to talk about their children.

2. It is more appropriate to interview after school.

In the interview, parents can be selected to pick up their children from school, and brief oral communication can be conducted on campus or at the door to tell parents about their children's class or recent performance and praise them. If there are special circumstances, parents can also be invited to the classroom for detailed discussion.

draw

2

Give the right to speak to parents

Communication is not only our unilateral elaboration, but also to guide parents to express their inner thoughts. Only by knowing what parents really think can we "prescribe the right medicine".

1: Use more leading words.

Use more guidance words to guide parents to say their thoughts, such as "why" and "do you have any thoughts or opinions on this?" Let's talk about it "and" what do you think ".

Step 2 ask about your family

You can also guide parents to talk about their children's situation at home, such as making friends at ordinary times, taking breaks and reviewing homework. Making good use of the sentence "we, our children" will make parents feel very kind and feel that we really care about their children. In short, if children are the center, parents will have countless topics.

Of course, there will inevitably be parents' dissatisfaction and complaints during the service process. You know, parents have many reasons to complain.

Here's an example of parents who miss the preferential activities and feel that they spend more money.

1: apologize

First of all, the front desk warmly receives parents, apologizes first, and then guides parents to tell the reasons for missing the activity discount, so that parents can alleviate the loss-making psychology of "wasting money". The front desk should express recognition and make parents feel understood.

Step 2 Determine parents' requirements

Secondly, after finding out the parents' psychology, please invite parents to the conference room, accompanied by other teachers, to introduce their children's recent learning situation, and then the front desk should communicate with the principal whether it meets the parents' demands.

3. explain all the situations.

Finally, if you are not satisfied, the front desk should explain to the parents, for example, our activity has ended, and we will remind you of the next preferential activity to avoid you missing the opportunity to spend more money. If you are satisfied, we need to negotiate with our principals and parents, and how much compensation is appropriate depends on the activities organized and the prices of courses.

Training institutions communicate sincerely with parents based on the above two aspects, so that parents can feel your sincerity and gain their trust.