123 15 consumer complaint hotline and national internet platform. 1999 19 On March 5, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up a dedicated telephone for consumer complaints and reports throughout the country.

The national 123 15 internet platform was officially launched on March 20 17. This is another important measure to promote "Internet+government services", which indicates that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the internet plus era.

On February 28th, 20 19, official website, the State Administration of Markets of People's Republic of China (PRC) (hereinafter referred to as the State Administration of Markets) issued the Opinions of the General Administration of Markets on Integrating the Construction of 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement. Before the end of 2020, the telephone number of market supervision complaints is 123 15.

On June 5438+ 10, 2023, the State Administration of Market Supervision recently issued the "Interim Rules on the Publicity of Market Supervision and Management Complaint Information", launched the national 123 15 consumer complaint information publicity platform, and deployed the national market supervision department to publicize consumer complaints. When your rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce; Those who help mediate disputes will be investigated and dealt with according to law.

Significance of openness

1March, 999 15 In order to effectively solve the problem of consumers' "difficulty in complaining" and accept consumers' demands in a timely, convenient and fast manner, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, opened a nationwide unified consumer complaint reporting telephone number 123 15. The national administrations for industry and commerce at all levels rely on the telephone number 123 15.

On February 28th, 20 19, official website, the State Administration of Markets of People's Republic of China (PRC) (hereinafter referred to as the State Administration of Markets) issued the Opinions of the General Administration of Markets on Integrating the Construction of 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement. Before the end of 2020, the original complaint hotlines for industry and commerce, quality inspection, food and drug, price and intellectual property rights will be established.