Letters and visits should be under the leadership of the people's governments at all levels, adhere to the principle of territorial management, graded responsibility, who is in charge and who is responsible, solve problems in a timely and on-the-spot manner according to law, and combine guidance with education. People's governments at all levels and people's governments at or above the county level shall make scientific and democratic decisions, perform their duties according to law, and prevent contradictions and disputes that lead to letters and visits from the source.
The people's governments at or above the county level shall establish unified leadership, departmental coordination, overall consideration, treat both the symptoms and root causes, take overall responsibility and make concerted efforts, and resolve contradictions and disputes in a timely manner through joint meetings, the establishment of investigation and mediation mechanisms, and the establishment of a petition supervision system. People's governments at all levels shall incorporate the performance of letters and visits into the civil service assessment system.
The basic functions of letters and visits:
1, responsible for handling letters from the masses to the municipal party committee and government, receiving visitors from the masses, and organizing leading comrades to receive petitioners; Comprehensive analysis of letters and visits information, timely and accurately reflect the important suggestions, opinions and problems put forward in letters and visits to the leading comrades of the municipal party Committee and the municipal government, and ensure the smooth channels of letters and visits.
2, to undertake the petitions assigned by the superior petition departments and the leaders of the municipal party committee and municipal government, and supervise and inspect the implementation of the instructions of leading comrades; Assigning petitions to townships, sub-district offices and municipal departments, and supervising and inspecting the handling and implementation of important petitions.
3. Coordinate the handling of major inter-departmental letters and visits; Coordinate and handle the mass visits to regions, autonomous regions and Beijing, as well as abnormal and unexpected letters and visits; Supervise and coordinate the petition work of municipal departments and township and sub-district offices.
4, to guide the city's petition business, summed up the experience of promoting the petition work, put forward opinions and suggestions to improve and strengthen the petition work.
5. Understand and master the construction of the petition team in the city, and put forward measures to strengthen the construction of the petition team; Organize the training of letters and visits cadres; Guide the construction of office automation in the petition department.