The core of website customer service is to write online marketing consulting speech, which is divided into two parts, one is offer speech and the other is transaction speech. In the face of consumers, whether to use offer speech or transaction speech first. In my opinion, the key lies in which aspect of the company's acquiring ability is stronger. If the offline receipt ability is strong, then the online bidding speech is mainly used. If the consumer's demand is urgent, you can close the bill directly online. If the online liquidation ability is strong, we will try to use online liquidation. Unless consumers must see the products before trading, we will turn to offline trading.