123 15 can submit complaints to the cultural and educational authorities, not only in March, but every day. It is an important task to accept consumer complaints and reports, mediate consumer rights disputes, investigate and deal with economic illegal cases such as infringing consumer rights, manufacturing and selling fake and shoddy goods, and supervise and manage the market and administrative law enforcement.
Benefits of opening 123 15:
1 and 123 15 are consumer complaint hotlines and national internet platforms. When our rights and interests are infringed or fake and inferior products are found, we can call this number to make a complaint. After the call is dialed, we can answer the questions according to the tips of the staff. If the other party determines that the complaint is true, it will punish the respondent accordingly to safeguard the legitimate interests of the complainant.
2. The opening of telephone 123 15 can increase consumers' complaint channels, facilitate the industrial and commercial departments to accept and handle relevant complaints in time, and thus better protect consumers' rights and interests.
To sum up, the opening of the telephone number 123 15 can also safeguard the fairness and justice of the market economic order and promote the healthy development of the economy.
Legal basis:
Article 15 of the Measures for the Administration for Industry and Commerce to Handle Consumer Complaints
The competent administrative department for industry and commerce shall, within seven working days from the date of receiving the consumer complaint, handle it and inform the complainant:
First, accept the complaints that meet the requirements and inform the complainant.
Two, do not meet the requirements of the complaint will not be accepted, and inform the complainant of the reasons for not accepting.
Article 29
The administrative department for industry and commerce with jurisdiction shall terminate mediation within 60 days from the date of accepting consumer complaints; If mediation fails, the mediation shall be terminated. If identification or testing is required, the identification or testing time shall not be counted within 60 days.