1. Open the login page of Beijing Compulsory Education Admission Service Platform, select the option of forgetting your account at the bottom of the login box, and enter relevant information according to the prompts. The system will send the account information by SMS or email.

2. If the mobile phone number, WeChat, Alipay and other accounts have been bound, you can log in through these accounts, or use the bound accounts to retrieve the accounts of the compulsory education admission service platform.

3. If the account cannot be retrieved through the above methods, you can contact the customer service hotline or online customer service of the compulsory education enrollment service platform to provide relevant information to the customer service staff and obtain account information.