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What should I do if I sign up for the live family education class in primary and secondary schools but don't unlock my study certificate?
In this case, you can try the following solutions:

1. Check the login status: Make sure that the login status is displayed as "Logged in". If the check-in status is not like this, you may need to check in again or complete related tasks.

2. Contact the live class tutor: If you have finished signing in but haven't unlocked the study certificate, you can try to contact the live class tutor and ask if you can help.

3. Contact school or educational institution: If you can't solve the problem, you can contact your school or educational institution and may provide help or guidance.

4. Wait for the end of the course: If the problem cannot be solved and the course is not over yet, you can continue to wait for the end of the course, and then contact the lecturer or the school to get the learning certificate after the course is over.

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