China etiquette network
"National Etiquette Trainer Training Camp" Admissions Guide
Organizer China Etiquette Network www.zhonghualiyi.com
Co-organizer Beijing Yi Hui Yong Cheng Cultural Communication Co., Ltd.
Suitable object
1. Etiquette trainer, enterprise trainer, college etiquette lecturer, image designer, image consultant, etiquette host, assistant of training institution, who wants to become etiquette trainer quickly.
2. Corporate etiquette players, company receptionists, public relations personnel, and people from all walks of life who want to improve their personal cultivation and communication level.
Teaching method: teaching in small classes until the quota is full;
Camera the whole process and watch it repeatedly;
On-site simulation, a large number of trial lectures;
Expert comments, timely correction.
Those who pass the written test and on-site simulation test will be awarded the certificate of etiquette trainer.
The schedule is from March 30th to April 60th, 2009, and classes are held from Monday to Friday.
Sign up for the whole course, or you can choose some content to sign up.
The training fee is 3,800 yuan for all courses (including material fees) and 3,800 yuan/day for one-day courses; Take care of yourself, and you can recommend economical hotels or apartments.
Students from previous years can participate for free, and only need to pay the material fee and management fee ***300 yuan.
To recruit students with excellent test results, China Etiquette Network will give priority to being a full-time etiquette trainer or assistant of our company; Priority is given to recommending local etiquette training institutions to be employed as full-time etiquette trainers or training assistants.
For details, please visit China Etiquette Network: www.zhonghualiyi.com.
Course background:
-Why do you want to take this course?
Under the condition of market competition, modern competition is first of all the competition of corporate image and personnel quality. On the occasion of business activities, everyone is silently showing their professionalism and personal charm to the outside world, and at the same time showing their corporate image.
Etiquette can improve personal quality, cultivate personal accomplishment and enhance corporate image! Based on this, in today's society, enterprises have an increasing demand for etiquette training. As the earliest institution engaged in etiquette training in China, after ten years of development, China Etiquette Network still laments that there are not enough etiquette trainers and the demand for etiquette training is too great.
In the next decade, etiquette training will be a sunrise industry. As a etiquette trainer, you can get respect and realize your self-worth! Engaging in such a beautiful career is an attractive career for everyone.
Join in, this is the beginning of your dream, your career, your beauty and pride!
Through systematic etiquette study and training, this course comprehensively grasps the basic knowledge of etiquette trainers, deeply understands the work content of etiquette trainers, and quickly grasps the teaching skills of trainers; Incorporate the essence of interpersonal communication art into it and give participants a happy and sunny attitude. So as to provide a set of most effective professional guidance for friends who are interested in becoming etiquette communicators.
Course features:
The course will comprehensively expound and train etiquette trainers from different angles and different links. Through a lot of interactive content, audio, video, pictures, words, lecturers, people and so on. It will be displayed in an all-round way, highlighting the key links of personal experience such as "seeing, listening, laughing, speaking and moving", fully stimulating the interest in learning, and the content is comprehensive and simple, which is easy to apply to the work of etiquette lecturers in the future, profoundly affecting and achieving your professional life!
Course objectives:
-By studying this course, you will realize the following changes:
1, fully master professional etiquette knowledge and shape the image of etiquette lecturer.
2, in-depth understanding of the specific application of professional etiquette, standing on the platform of etiquette training smoothly.
3. Have a clear understanding of the teaching skills of professional etiquette training and obtain the success of the training course.
4. Form a unique personal training style as soon as possible and quickly become a training master.
Course content:
The first day (Monday, March 30th)
Commencement ceremony of semester
Etiquette and professional image (1.5 class hours)
Coach:-Hong Zhao gradually.
1. The connotation of etiquette
2, the role of etiquette
3. The connotation of etiquette
4. If people are rude, they will not stand, if things are rude, they will not succeed, and if countries are rude, they will be uneasy.
5. The main contents, characteristics and basic principles of modern etiquette.
Content: strengthen personal quality internally and shape corporate image externally; The added value of modern enterprise competition and the lubricant of interpersonal relationship.
6. Composition, information and function of professional image: personal level and enterprise level.
7. Etiquette principles that should be generally followed in career.
8. Sharing knowledge and experience; Find pleasure in learning.
Second, cultivate a good sense of work (1.5 class hours)
Coach:-Hong Zhao gradually.
1, the highest state of etiquette is inner peace.
2. How to keep the sunshine mentality?
3. Make etiquette a kind of accomplishment.
4, how to cultivate a good sense of work
5. Why do I work?
6. Who do I work for (the revelation of "Who pays me")
7. what should I do (professional ability: attitude > skills)
8. Create a sunny mentality and establish a sense of crisis (analysis of frog phenomenon: born of worry and died of happiness)
Third, customer communication (3 class hours)
Instructor-Ji Yafei
1. Efficient communication is successful. 2. The principle of communication. 3. The distance of communication. 4. Basic communication skills. 5. How to communicate with customers and business partners? 6. How to communicate between superiors and subordinates? 7. Communicate with colleagues. 8. Communicate well with body language.
The next day: (Tuesday, March 3 1 Sunday)
Instructor: Ji Yafei
Four. Shaping professional image (6 hours)
1, beautiful gfd- dressing skills
Personal image is an indispensable factor for success.
Cosmetic requirements for professionals
Requirements of hairstyle specialty for hairstyle.
Taboos about appearance in the workplace
Workplace dress code
Comments on Common Dress Misunderstandings
Selection and Use of Jewelry, Accessories and Wallets
2, elegant behavior-etiquette training
Professional behavior requirements
The essentials and training of standing posture, sitting posture, walking posture and squatting posture
Other body language training:
Demonstration and training on transmission, reception and gesture essentials.
Use and standardization of eyes
The charm of a smile
Smile training
Day 3: (Wednesday, April 65438 +0)
Verb (abbreviation of verb) Business etiquette knowledge (3 class hours)
Instructor-Hong Zhao gradually
1, office etiquette
2. Seating etiquette
Step 3 address etiquette
4. Reception etiquette
5. Etiquette in getting along with colleagues
6. Etiquette of communication between superiors and subordinates
7. Meeting etiquette
8. Negotiation etiquette
Six, workplace etiquette knowledge (3 class hours)
Instructor-Hong Zhao gradually
1, business card etiquette
2. Meeting etiquette
3. Visiting etiquette
4. Invitation etiquette
5. gifts
6. Banquet etiquette
7. Western etiquette
Day 4: (Thursday, April 2)
Seven. Trainer Etiquette (3 class hours)
Instructor: Ji Yafei
1, basic requirements and qualities of etiquette trainers
2. The basic etiquette of etiquette trainers
3. Etiquette teaching of etiquette trainers
4. The role of the trainer-the manager, instructor, tutor and coordinator of the classroom.
Eight, speech etiquette (3 class hours)
Instructor-Ji Yafei
1, etiquette principle (sincerity, civility and concentration)
2. Basic speaking skills (approaching, persuading and refusing)
Step 3 Use honorific and modest words
Step 4 listen and praise
5. Moderate body language and facial expressions
6. Etiquette language and taboo principle
7. Get to know students
Learning characteristics of adults
-Establish a safe, rigorous and harmonious learning atmosphere.
Day 5: (Friday, April 3rd)
Nine. Customer complaints (3 class hours)
Instructor-Ji Yafei
1, the psychology of customer complaints
2. How to solve complaints
3. How does the complaint crisis transform?
X. Language etiquette (3 class hours)
1, a polite expression
2. Elements of language expression
3. Language taboos
4. How to make the conversation full of charm?
5. How to convince others
(Saturday, April 4th)
(Sunday, 5 April)
Intermediate rest
Day 6: (Monday, April 6th)
XI。 Course development and production: (6 hours)
Instructor-Ji Yafei
1, collect and sort out customer needs and actual situation.
2. Choose pictures, words, stories and games that are closely related to customers.
3. How to develop a course outline for customers?
4, the production skills of slides
5, the production and use of training materials
6. How to write training materials for trainees?
Day 7: (Tuesday, April 7)
Twelve. Training Skills (6 class hours)-Ji Yafei
Instructor-Ji Yafei
1, how to construct etiquette course
2, training implementation training skills
3. How to accumulate application cases
4, training special case handling methods
Day 8: (Wednesday, April 8)
Thirteen, how to grow into an excellent etiquette trainer (4 class hours)
Instructor-Ji Yafei
1, learning and accumulation
2, keep pace with the times of etiquette knowledge update and research.
3. Good training skills and behavior habits.
4. Shaping professional behavior habits
5. Establish a unique teaching style and personal characteristics.
Fourteen Course exercise (2 class hours)
Instructor-Ji Yafei
1, preparation before training
2. Curriculum development and teaching
3, the use of training equipment
4. The improvement of students' curriculum
Day 9: (Thursday, April 9)
Fifteen. Course exercises (6 class hours)
Instructor-Ji Yafei
1, preparation before training
2. Curriculum development and teaching
3, the use of training equipment
4. The improvement of students' curriculum
Day 10: (Friday, April 65438 +00)
Sixteen, course exercises (3 class hours)-Ji Yafei
Instructor-Ji Yafei
1, preparation before training
2. Curriculum development and teaching
3, the use of training equipment
4. The improvement of students' curriculum
Seventeen. Evaluation (3 class hours)
Management teachers-Hong Zhao gradually and Ji Yafei.
Eighteen, graduation ceremony
The registration telephone numbers are 0 10-8075 1527, 13366056846, 1339 1720677.
Registration fax 0 10-8075 1527
Registered e-mail address zhonghualiyi@sina.com
Schedule: March 30th to April 30th, 2009, 10, Monday to Friday.
Training venue: Red Dance Shoes Art Center, Zone 3, Longyueyuan, Huilongguan, Changping District, Beijing
training cost
1, all courses are 3800 yuan/person.
2, according to the actual number of days to register, 480 yuan/person every day.
3. Take care of yourself, and the organizer is responsible for recommending economical hotels or apartments.
4. Remit the training fee to:
(1) Bank of deposit: Beijing Rural Commercial Bank Huilongguan Sub-branch.
Account name: Beijing Yi Hui Yong Cheng Culture Communication Co., Ltd.
Account number: 0616 00010300 0017 567.
(2) Bank of deposit: Yinhe Street Sub-branch of Beijing Branch of Agricultural Bank of China.
Account name: Han
Account number: 6228480010067612019.
5. Registration:
(1) Download the registration form from China Etiquette Network, fill it out and send it to zhonghualiyi@sina.com for registration.
(2) Fax to 0 10-8075 1527 to register.
(3) Direct registration of the training address: Red Dance Shoes Art Center, Zone 3, Longyueyuan, Huilongguan, Changping District, Beijing (take the subway 13 line, get off at Huilongguan Station, and contact the pick-up station by phone). The telephone number is 0 10-8075 1527, 13366056846.
Lecturer introduction:
Ji Yafei
Chief Etiquette Consultant of China Etiquette Network
Senior etiquette trainer, senior lecturer and senior course consultant of Beijing Yi Hui Yong Cheng Culture Communication Co., Ltd.
Top Ten Etiquette Trainers in China.
Obtained:
1997 won the title of "Miss Golden Crown" in the first Air China flight attendant selection;
1998 and 1999 won the first prize of air China's essay writing twice in a row;
200 1 was awarded "Blue Sky Gold Award" by China Civil Aviation News.
He has published more than 0/00 professional theoretical articles such as Aviation Service and Business Opportunities in China Civil Aviation, International Aviation, Yunlong Art Illustrated, Entrepreneur and China Civil Aviation.
Published a monograph on etiquette: "Flight Attendants Say Etiquette", which has been a best seller for several months!
Teacher Ji has been engaged in etiquette research and training for eleven years, with a solid etiquette foundation, perfect image and temperament, and standardized training actions, gestures and language. Training is famous for its vividness, image and practicality.
Hong Zhao gradually
National famous etiquette training lecturer
Director and Chief Etiquette Trainer of Training Department of Beijing Yi Hui Yong Cheng Culture Communication Co., Ltd.
Distinguished Lecturer, Tsinghua University Energy and Management Center
Specially appointed consultants and trainers for the management of many domestic enterprises.
Main training courses:
Business etiquette, sales etiquette, service etiquette
Excellent customer communication and service.
Civil servant etiquette
Excellent leadership promotion-leadership art
Public relations, modern social etiquette, interpersonal communication
Career planning and personal professional image building
Learning Organization and Corporate Culture Construction
Service consciousness and etiquette norms
Manners of aircrew
Banking service etiquette
Hotel management service etiquette