1. What should I do if AliExpress has bad comments?
The product has quality problems or does not like it. When our products are signed, it is best for customer service to follow up in time to understand the satisfaction of users and friends. If it is really a quality problem or the seller's friends lead to the buyer's poor shopping experience, it is suggested to strive for the understanding of the user's friends, and then reissue or return them.
If there is a bad review, then communicate with the buyer whether the bad review can be deleted; Analyze whether there are malicious bad reviews and appeal to the platform for cancellation; Improve customer service training, strengthen product quality control and so on.
Deleting bad reviews left by users' friends sounds good, but it is not the case. You deleted the bad reviews and left all the five-star reviews.
On the one hand, the integrity of the store will be questioned, on the other hand, it is not conducive to the future business development of your store. If you saw a product with a five-star rating, would you believe it? Not to mention consumers. After all, no product can satisfy all customers 100%.
Do a good job in after-sales work. When there is a problem with the product, respond and solve it in time. In order to take responsibility, sellers and friends should remember that the loss of bad reviews is far greater than after-sales service.
Second, can the bad reviews of AliExpress be changed?
Cann't change it
In fact, the AliExpress platform can't modify bad reviews now. It can only do a good job of pre-sales, mid-sales and after-sales, and try to avoid bad reviews from users and friends. If it is determined to be a malicious bad review, you can complain to the customer service of AliExpress platform.
Users and friends can delete their own comments, so if there are malicious bad reviews, sellers and friends must communicate with users and try to avoid letting them delete malicious bad reviews.
On the AliExpress platform, neither sellers nor friends can delete the comments left by buyers. If you encounter malicious slanders, you can appeal to the platform.