Functional department professional training KFC belongs to Yum! Global catering group, the largest catering group in the world. China Yum! The catering group has professional functional departments to manage KFC's market development, construction, planning, technical quality control, procurement, distribution logistics system and other professional work.
In order to cooperate with the operation and development of the whole system of the company, China Yum! Brands has established a special training and development strategy. After joining the company, every employee will go to KFC restaurant for 7 days as an intern to understand the connotation of restaurant operation and enterprise spirit. Once employees accept the corresponding management work, the company also offers training courses to convey the company's corporate culture, which on the one hand improves the working ability of employees and trains suitable management talents for enterprises and the country; On the other hand, let employees know more about the company's corporate culture, so as to realize the * * * growth of the company and employees.
As a "window" directly facing customers, everyone should strictly learn the basic operation skills of the workstation from the first day of entering the store. Never competent for every operation, new employees will receive an average of nearly 200 working hours of training arranged by the company. Pass the exam and get the certificate of completion. From trainee assistant, second-class assistant, restaurant manager to regional manager, and then every promotion, you have to enter here for five days. It is roughly estimated that KFC will spend tens of thousands of yuan just to train a manager.
In KFC, trainee waiters, waiters, trainers, and restaurant managers all achieve job promotion and salary increase according to their personal proficiency in the operation requirements of the station. Under such a management system, age, gender and education will not have any direct impact on your future development in the company.
At present, KFC has about 5,000 restaurant managers in China. For different management positions, KFC has different learning courses, and learning and growth complement each other, which is a major feature of KFC management skills training.
When a new trainee assistant enters the restaurant, a whole set of training subjects suitable for each development stage is already waiting for him. First of all, he will learn the basic operating skills, common sense and necessary interpersonal management skills and wisdom needed to enter every workstation in KFC. With the improvement of his management ability and position, the company will arrange different training courses again. When an ordinary restaurant waiter grows into a regional manager who manages several KFC restaurants through years of efforts, he not only has to learn the division management manual of the leader, but also receives the advanced knowledge and skills training of the company, and has the opportunity to be sent to other countries to accept new ideas and open up new ideas. In addition, these restaurant managers have to watch videos from time to time and conduct management skills assessment competitions.
1996, specially designed for restaurant managers, provides thousands of training courses for more than 2,000 KFC restaurant managers from all over the country every year. The center will re-examine and compile old textbooks about every two years. Training courses include quality management, product quality evaluation, service communication, effective time management, leadership style, labor cost management and team spirit. In a training plan for managers, the reporter saw how to work together, basic management, performance management, project management, seven good habits, negotiation and skills. It is understood that KFC's initial training courses have models from international standards, but the most important thing is from the words and deeds of local senior employees and the summary of work experience. Therefore, the verification and rewriting of teaching materials is mainly to supplement the new knowledge and methods acquired by front-line employees in practice. Every employee who participates in the training of the Education Development Center is both a student and a coach. This unique "University in Enterprise" is the think tank and central system of all employees of KFC in China.