In the era of continuous progress, more and more occasions need to use the letter of commitment, completely voluntary. In order to make it easier and more convenient for you to write the commitment letter, the following is the writing method of the computer after-sales service commitment letter I compiled for you, for reference only, and you are welcome to read it.
How to write a letter of commitment for computer after-sales service 1 Dear customer:
Hello, thank you for purchasing our products.
The complete set of equipment provided by our company adopts formal supply channels, and the factory provides after-sales service guarantee (spare parts supply and technical support guarantee). The company's after-sales service department has professionally trained technicians to provide 2-hour on-site response service (emergency response if necessary). Under the double guarantee of manpower and material resources. Our company will provide the following free services (except man-made losses):
(a) to provide free on-site maintenance services during the warranty period according to the manufacturer's warranty regulations;
(2) Provide spare machines for equipment that fails during the warranty period free of charge;
(3) Providing pre-sale and after-sale technical consultation and user training free of charge;
(4) Free delivery;
(5) Provide regular tracking and maintenance free of charge;
The specific services are as follows:
A, the whole machine, main parts, consumables and wearing parts warranty:
According to the national "Three Guarantees Service Policy" and the manufacturer's regulations, provide the whole machine warranty, major parts warranty, consumables and wearing parts warranty. See the product warranty card for details.
Second, the mode of transportation.
After the product is purchased, our company will first contact the specific person in charge of the user to confirm the delivery time and requirements;
Secondly, within the specified time, our company will provide transportation and send professional engineers to deliver the products to users;
3. The products provided are guaranteed to be in the original packaging, and the packaging appearance is undamaged and unopened;
Four, after the goods arrive at the user unit, confirm the model, quantity and contract, before installation and debugging; Fifth, the product packaging and all product accessories are owned by the user and handled by themselves;
6. When the products are delivered to the user for unpacking acceptance, our company will be responsible for any defects, spare parts, random tools, accessories and damage to the products themselves.
Third, delivery time.
After signing the purchase contract, our company will contact the specific person in charge of the user unit to confirm the delivery time and requirements. If there are no special circumstances, the goods will be delivered within 7 working days.
If all or part of the contract products cannot be delivered on schedule due to natural disasters such as floods and fires and irresistible factors such as supplier's delivery delay, our company will notify the user unit in writing and by telephone within three days, provide the exemption certificate, and clearly put forward the solution and delivery time after obtaining the consent.
Four. Installation and commissioning services
After signing the contract with the user unit, our company will appoint technicians to install at the time and place specified by the user unit. And patiently communicate with users about possible problems in the installation process, so as to carry out independent installation process in the future.
The machine can run normally after installation, and our technicians will optimize the performance and debug the stability of the machine to determine whether the quality of the machine can meet the requirements and demands of users. When debugging, our technicians must patiently explain and guide users to ensure that users can basically understand the operating knowledge of normal operation of the machine and the basic debugging of stable operation of the machine.
Verb (short for verb) Time limit for completion
Our company promises to complete the project within the time limit for signing the formal contract. If there are no special circumstances and instructions, it is usually within 7 days after delivery.
Six, the whole machine free replacement period
The manufacturers of the products subject to this tender will provide "three guarantees" service to the user units in accordance with the contents and scope of the provisions on the responsibility for the repair, replacement and return of microcomputer products promulgated by the relevant state departments. The specific rules are as follows:
1, free return within seven days.
That is, within 7 days (inclusive) from the factory date of the product (subject to the date of formal purchase invoice, hereinafter referred to as the "purchase date"), if the purchased product has performance failures listed in the "Three Guarantees Regulations for Microcomputer", you can choose to return it.
Replace or repair. If the user chooses to return the whole machine, our company will refund the payment at one time according to the purchase price (subject to the official purchase of * * * *, the same below).
2, eight to fifteen days free replacement or repair.
That is, from the 8th day to15th day (inclusive) from the date of purchase, if the purchased products have performance failures listed in the Three Guarantees Regulations for Microcomputer, you can choose to exchange or repair them. If you choose to replace the whole machine, our company will replace the goods with the same model and specifications or the new goods with the same brand performance not lower than the original goods for free.
3. The whole machine can't be used normally after being repaired for more than two times in one year, and it will be replaced free of charge.
That is, within one year (inclusive) from the date of purchase, if the purchased product fails to work normally after two repairs, you can choose to replace the whole machine or repair the faulty parts. If the whole machine is replaced, the service organization recognized by the manufacturer will replace the goods with the same model and specifications or the new goods with the same brand whose performance is not lower than that of the original goods for users free of charge according to the maintenance records provided by the recognized maintenance organization designated by the manufacturer.
Seven. Response time of product failure service during warranty period
1).24-hour service hotline:
In addition to the service hotline provided by the manufacturer and the technical service website on the World Wide Web, the technical service department of our company also has a 24-hour service telephone.
Number: XXXXXXXX, or you can call the business manager's mobile phone directly, without rest on holidays.
2).30 minutes telephone reply:
After calling for fault maintenance, our engineer will contact the user by phone within 30 minutes to understand the fault phenomenon, determine the maintenance items and propose solutions. If it is a software failure, solve the problem by phone. If it is found that it is a hardware problem after analysis, it will make an appointment with the user and send an engineer to repair it at home within the specified time.
3).7 days *24 hours working system
Our company's technical service telephone hours: Monday to Sunday, 24 hours, holidays as usual.
The technical consultation service hours are normal business hours: Monday to Sunday, 8: 00- 18: 00.
Eight. On-site service time
After receiving the repair request from the user unit, the engineer of the technical service department of our company will get in touch with the user within 30 minutes, confirm the fault phenomenon, and send the engineer to the door within the door-to-door service time. The door-to-door service hours of technical service department are Monday to Sunday, 8: 00- 18: 00, and holidays are as usual.
Nine, fault repair time limit
If the products provided by our company fail during the warranty period, our company will ensure that professionals will be sent to the site within 1 hour to solve non-equipment failures or general failures in time. For equipment failure, on the one hand, we will try to avoid single point failure when designing the system; On the other hand, we will use the spare parts library of the company's technical service department to ensure that the fault can be eliminated within 24 hours. If it cannot be eliminated, in order not to affect users' work, we will provide similar available equipment for users to use for free until the equipment is repaired. General faults should be repaired within 24 hours.
X. Time limit for providing spare equipment
If the products provided by our company fail during the warranty period, our company promises to send professionals to the site within 2 hours to solve non-equipment failures or general failures in time. For the spare parts warehouse with technical service department, it is guaranteed to troubleshoot within 24 hours. If it cannot be eliminated, in order not to affect users' work, we will provide similar available equipment for users to use for free until the equipment is repaired. Equipment failure, on the one hand, we try to avoid a single point of failure in system design, on the other hand, we will use the spare parts library of the company's technical service department to ensure that the failure can be eliminated within 24 hours. If it cannot be ruled out, in order not to affect the user's work, we will provide similar available equipment to the user unit for free replacement until the equipment is repaired.
XI。 others
Detailed product warranty period and detailed rules shall be subject to the warranty card provided by the manufacturer.
How to write the commitment letter of computer after-sales service? All the equipment provided by our company adopts formal supply channels, and the factory provides after-sales service guarantee (spare parts supply and technical support guarantee). The company's after-sales service department has professionally trained technicians to provide 2-hour on-site response service (emergency response if necessary). Under the double guarantee of manpower and material resources. Our company will provide the following free services (except man-made losses):
(a) to provide free on-site maintenance services during the warranty period according to the manufacturer's warranty regulations;
(2) Provide spare machines for equipment that fails during the warranty period free of charge;
(3) Providing pre-sale and after-sale technical consultation and user training free of charge;
(4) Free delivery;
(5) Provide regular tracking and maintenance free of charge;
The specific services are as follows:
A, the whole machine, main parts, consumables and wearing parts warranty:
According to the national "Three Guarantees Service Policy" and the manufacturer's regulations, provide the whole machine warranty, major parts warranty, consumables and wearing parts warranty. See the product warranty card for details.
Second, the mode of transportation.
After the product is purchased, our company will first contact the specific person in charge of the user to confirm the delivery time and requirements; Secondly, within the specified time, our company will provide transportation and send professional engineers to deliver the products to users; 3. The products provided are guaranteed to be in the original packaging, and the packaging appearance is undamaged and unopened; Four, after the goods arrive at the user unit, confirm the model, quantity and contract, before installation and debugging; Fifth, the product packaging and all product accessories are owned by the user and handled by themselves;
6. When the products are delivered to the user for unpacking acceptance, our company will be responsible for any defects, spare parts, random tools, accessories and damage to the products themselves.
Three. Installation and commissioning services
After signing the contract with the user unit, our company will appoint technicians to install at the time and place specified by the user unit. And patiently communicate with users about possible problems in the installation process, so that they can carry out independent installation process in the future. The machine can run normally after installation, and our technicians will optimize the performance and debug the stability of the machine to determine whether the quality of the machine can meet the requirements and demands of users. When debugging, our technicians must patiently explain and guide users to ensure that users can basically understand the operating knowledge of normal operation of the machine and the basic debugging of stable operation of the machine.
Four, the whole machine free replacement period
The manufacturers of the products subject to this tender will provide "three guarantees" service to the user units in accordance with the contents and scope of the provisions on the responsibility for the repair, replacement and return of microcomputer products promulgated by the relevant state departments. The specific rules are as follows:
1, free return within seven days.
That is, within 7 days (inclusive) from the factory date of the product (subject to the official purchase invoice date, hereinafter referred to as the "purchase date"), if the purchased product has performance failures listed in the "Three Guarantees Regulations for Microcomputer", you can choose to return it, exchange it or repair it. If the user chooses to return the whole machine, our company will refund the payment at one time according to the purchase price (subject to the official purchase of * * * *, the same below).
2, eight to fifteen days free replacement or repair.
That is, from the 8th day to15th day (inclusive) from the date of purchase, if the purchased products have performance failures listed in the Three Guarantees Regulations for Microcomputer, you can choose to exchange or repair them. If you choose to replace the whole machine, our company will replace the goods with the same model and specifications or the new goods with the same brand performance not lower than the original goods for free.
3. The whole machine can't be used normally after being repaired for more than two times in one year, and it will be replaced free of charge.
That is, within one year (inclusive) from the date of purchase, if the purchased product fails to work normally after two repairs, you can choose to replace the whole machine or repair the faulty parts. If the whole machine is replaced, the service organization recognized by the manufacturer will replace the goods with the same model and specifications or the new goods with the same brand whose performance is not lower than that of the original goods for users free of charge according to the maintenance records provided by the recognized maintenance organization designated by the manufacturer.
Verb (abbreviation of verb) Response time of product failure service during warranty period.
1).24-hour service hotline:
In addition to the service hotline provided by the manufacturer and the technical service website on the World Wide Web, the technical service department of our company also has a 24-hour service telephone number: 95 105985. You can also call the business manager's mobile phone directly without rest during holidays.
2).30 minutes telephone reply:
After calling for fault maintenance, our engineer will contact the user by phone within 30 minutes to understand the fault phenomenon, determine the maintenance items and propose solutions. If it is a software failure, solve the problem by phone. If it is found that it is a hardware problem after analysis, it will make an appointment with the user and send an engineer to repair it at home within the specified time.
3).7 days *24 hours working system
Our company's technical service telephone hours: Monday to Sunday, 24 hours, holidays as usual.
The technical consultation service hours are normal business hours: Monday to Sunday, 8: 00- 18: 00.
On-site service time of intransitive verbs
After receiving the repair request from the user unit, the engineer of the technical service department of our company will get in touch with the user within 30 minutes, confirm the fault phenomenon, and send the engineer to the door within the door-to-door service time. The door-to-door service hours of technical service department are Monday to Sunday, 8: 00- 18: 00, and holidays are as usual.
Seven, fault repair time limit
If the products provided by our company fail during the warranty period, our company will ensure that professionals will be sent to the site within 1 hour to solve non-equipment failures or general failures in time. For equipment failure, on the one hand, we will try to avoid single point failure when designing the system; On the other hand, we will use the spare parts library of the company's technical service department to ensure that the fault can be eliminated within 24 hours. If it cannot be eliminated, in order not to affect users' work, we will provide similar available equipment for users to use for free until the equipment is repaired. General faults should be repaired within 24 hours.
Eight. others
Detailed product warranty period and detailed rules shall be subject to the warranty card provided by the manufacturer.
(Signature of Bidder)
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