Summary is a written material that analyzes and studies the relevant situation at a certain stage and makes instructive experience, methods and conclusions. It can make sporadic, superficial and superficial perceptual knowledge rise to comprehensive, systematic and essential rational knowledge. Let's sum it up. So how to write a summary in a new way? The following is a summary of the performance appraisal in 2022 that I collected for you (6 general remarks), for reference only. Welcome to reading.
Summary of performance appraisal 1 This training mainly introduces the significance and methods of performance management, five standards of good performance management, ten reasons for the failure of performance appraisal, the categories of performance appraisal and the problems that should be paid attention to in related operations.
Performance appraisal, in layman's terms, is a process in which managers at all levels of an enterprise record members' performance, work and performance together with the timetable, and evaluate the performance results when a certain period expires. Performance appraisal is one of the responsibilities of managers at all levels, and it is also one of the most difficult problems in management practice. It takes at least three years for a company to implement the management activities of performance appraisal. When a company's staff is gradually expanding, performance management can realize the standardization of management and implement it on quantitative indicators. Successful performance appraisal can be used as the basis of selection, transfer, salary adjustment standard, education and training, research and development indicators, rewards and punishments.
Our company is still in the primary stage of human resource management, and there is no formal written department and the framework and formulation of various responsibilities. Assuming that performance management is really to be introduced, it is impossible to rely solely on one person or one department. This is a systematic project, which requires the concerted efforts of the whole company from top to bottom in Qi Xin. When many companies implement performance appraisal, the final result is "failing". There are many reasons for this result, such as hasty and blind implementation, lack of support from senior leaders, lack of performance appraisal indicators related to work, and too many forms. Executives think that the time and energy spent is little or no benefit, or they are unwilling to meet their colleagues face to face, or take judges in performance appraisal. Or employees think that performance appraisal is unfair, and so on. These reasons will make it difficult for performance appraisal to achieve real results.
Assuming that the company will implement performance appraisal, the work we need to prepare from now on can be divided into the following steps:
1, gradually infiltrate the concept of "performance management" and let employees have a psychological endurance process; We don't talk about "performance appraisal" and "assessment", which will arouse the resentment of employees to a certain extent. Companies can be called "performance management". Performance management is not an assessment, but an assessment of everyone's work behavior in the form of a table through quantifiable indicators. The ultimate goal of performance management is to improve everyone's working conditions and make the whole company system run smoothly. If you can promise the benefits generated by performance management and share some with employees, it will be easier to establish performance management.
2. Framework and formulation of departmental and individual responsibilities; The most important thing is to make a job description for everyone in each position, which should be practical, and what the company requires this person to do should be detailed, not a general concept. This requires everyone and every department to treat this work positively, not only to sort out their own work content, but also to sort out their working relationship with colleagues.
3. After making everyone's job description and responsibilities scientifically, select individual key projects, set individual key performance indicators, and thus work out a performance appraisal form.
4. Then set up an assessment organization to integrate the strength of the entire leadership team, review whether the assessment form is reasonable, and formulate an assessment plan, including operational procedures, scope of application, development direction, assessment methods, application of assessment results, operational procedures for dispute resolution of assessment results, and adjustment of indicators. When making an assessment plan, the indicators must be quantitative, scientific, standardized and practical, otherwise they will not be made. At the initial stage of this management, the amount of assessment should not exceed 20% of the total wages of employees.
5. After 3-6 months of discussion, review and trial operation by the whole leading group, the trial operation plan will be revised according to the differences. During the trial run, if the employee's salary is lower than the original salary during the trial run, then "no assessment" is equivalent to paying the original employee's salary without assessment. If it is higher than the salary without assessment, then the salary obtained through assessment will be paid. The first and second versions of the trial operation plan will be implemented. The second edition is the final edition after revision, which fully implements performance management.
If we really carry out this work, we will encounter more problems than we originally thought. We must start to do it before we meet it. As a management activity, performance management can constantly find problems, find solutions and solve problems in practice, and grow, mature and improve in such a virtuous circle.
During the training, He Laoshi told us a story: In a Japanese-funded enterprise, all the workers trotted all the way, and never walked loosely like the employees in Chinese mainland. When a part breaks down, their repair union immediately thinks about how many hours the part has been working and whether there is this same type of part in other equipment, so whether there is such a problem. He will immediately call all the maintenance workers, find out the equipment with this part, and carry out key inspections. If there is a problem, it may take only five minutes to replace it, but if the problem is not found in time, it will take two hours to repair the equipment, which will affect the output.
If one day, through performance management, more than 98% employees in our company also have such working ability and sense of responsibility, that is, performance management is a real success.
Summary of performance appraisal 2 20xx years have passed. In this year, through hard work, I have gained something. As the year draws to a close, I feel it necessary to make a summary of my work. The purpose is to learn lessons, improve myself, make my work better, and have the confidence and determination to do it better next year. Let me briefly summarize the work of one year.
I. Overview of work
I came to work in the company last September. I am only enthusiastic about sales, but I lack sales experience and product knowledge in the automobile industry. In order to quickly integrate into this industry, after I came to the company, I learned product knowledge, explored the market, and encountered difficulties and problems in sales and products. I often consult the managers and leaders of various departments and other experienced colleagues to seek solutions to problems and deal with some difficult customers, and achieved obvious results.
By constantly learning product knowledge, collecting information from the same industry and accumulating market experience, I now have a general understanding and understanding of my own market. Now I have been able to respond to all kinds of questions raised by customers clearly and fluently, accurately grasp the needs of customers and communicate well with customers, so I have gradually gained the trust of customers. Therefore, after half a year's efforts, we have successfully negotiated with some users to buy our products. While constantly learning product knowledge and accumulating experience, their ability and business level have been greatly improved. In view of some changes in the market and competition in the same industry, we can now come up with a relatively complete process to deal with some emergencies. Can operate a whole set of processes.
In addition, my work in 20xx focuses on second-line and sales, and the second-line work is very important. Every car sold by X has to go through a second-hand man. The location of the second line is a bridge between the first line of sales and users. One is to supplement and improve the front-line work, and the other is to guide and maintain users. 20xx years, working in the second-line post for one year, and basically satisfied with the annual work. I serve at least 100 users! I feel a little proud of so many users! At the end of August, I went to the headquarters for molding training and became a qualified salesman. I conducted stronghold sales and market research in our second-class X company from June 5438 to 10. I also learned a lot of business knowledge of competing products in ZTE, which is very beneficial to our product sales.
Second, this year's problems
On July 1 day of 20xx, the state implemented the "xx" policy, which forced us to license most cars in the garage in advance. We made a summary based on the models sold in the first half of the year. Used in cars that get their licenses in advance. We can also predict that the models in the first half of the year will certainly not be well digested in the second half of the year, because the models in the first half of the year are basically close to saturation, so the choice of models on the previous stage is wrong.
There is only a price difference of 10,000 cars a day between X and X, which some users can't accept, resulting in a large inventory of our products in the second half of the year and a great financial pressure. 10 In October, we encountered the global X crisis, and the market was getting worse every day, which made our life even more sad.
Three. Improvement measures for problems existing in 20xx work.
At the meeting in the third quarter, we made corresponding adjustments in view of the car price difference of 10,000 yuan, and the current product price is acceptable to most users. There are also some models that are wrong in advance. We are going to digest some cars in the peak season this year, look at the market and make an accurate judgment! Reduce the financial pressure of companies and departments, and let us X people go into battle easily and challenge the next task!
Four, 20xx personal work goals and plans
For 20xx years, I have always adhered to the three basic principles of salespeople, namely, being the most disciplined, carrying out orders, completing tasks and doing a good job in this position. I hope the company will give me more opportunities to study and exercise and enrich my knowledge!
I hope I can move from a second-line position to a first-line sales position in the next 20xx years and become a complete salesperson. 20xx has mastered a whole set of operation procedures for a whole year, plus more than one year's sales experience, and has its own methods for dealing with some unexpected things. I believe I can become a qualified salesman. If I can enter the first-line sales position, I will try my best to do my best in sales and profits.
Performance appraisal summary 3 20xx is about to pass, and 20xx has quietly approached. Unconsciously, I have been in the company for a year. During this year, I actively engaged in my work, obeyed the arrangement of the leaders, learned from my colleagues with an open mind, and worked hard to complete the tasks arranged by the leaders. My grades also have shortcomings. First of all, I will summarize the specific work and plans for next year as follows:
I. 20xx Annual Work Summary
In this year's work, I studied my business knowledge seriously. In my post, I completed all the tasks of safe driving on time according to the requirements of the leaders and tried my best to do my job well. As an administrative driver, he not only completes the driving tasks arranged by the company normally, but also actively participates in and assists other work. In order to increase revenue and reduce expenses, we should reduce energy consumption in daily driving, car washing and vehicle maintenance, and wash the car in person to reduce the cost of car control. Under the leadership of company leaders and administrative personnel managers, I successfully completed the task of 20xx. During this year, I can consciously abide by the various traffic laws and regulations of the unit, and I can bear hardships and stand hard work. No matter whether it is morning or evening or holidays, as long as the leaders and the company need it, I will be on standby at any time, without pay or complaint.
Strictly abide by the driving system at ordinary times, drive on time, carefully maintain the vehicle, keep the vehicle performance in the best state, study hard on technology, master the daily maintenance and driving performance of the vehicle, and actively participate in safety learning. Obey the traffic police's command, don't drink and drive, drive in a civilized way and treat guests politely, ensuring safe driving without accidents all year round, and winning the driver safety award for four consecutive quarters.
Although the task has been completed well this year, there are still some shortcomings. The theoretical knowledge of vehicle foundation fault diagnosis needs to be strengthened, and learning is not active enough. We should work harder and constantly improve ourselves in the future.
Two. 20xx annual work plan
20xx is another brand-new year. With the acceleration of the company's development, Shenyang Kangzhi will usher in a new peak of business growth. The work plan for next year is as follows:
1, do your job well, strengthen your own skills learning, and further improve your driving skills;
2. Establish the concept of lifelong learning, and constantly improve their own quality;
3. Work actively, cooperate with colleagues and create good interpersonal relationships;
4. Support the work of this department and assist other colleagues to complete other work of this department.
Summary of Performance Appraisal In the year of 4 xxxx, I entered xxxx Sub-branch with longing and pursuit for financial career, where I will release the energy of youth and ignite my career dream. Time flies, it has been a year since I came to xx Branch. In this short year, great changes have taken place in my life, and I have gradually matured in my work, study and thought.
In xx branch, I work as the most common cashier. Some people may say that ordinary tellers are not professional. No, they can do brilliant work on the counter. Excellence begins with the ordinary, and perfection comes from the earnest. I love this job and regard it as the starting point of my career. As an employee of ABC, especially a frontline employee, I deeply feel the heavy responsibility I shoulder. Counter service is a "civilized window" to show the good service of ABC system, so I win the trust of customers with full enthusiasm, sincere service and positive working attitude every day.
Yes, among the employees of ABC, the tellers are directly facing the customers, and the counter is the window to show the image of ABC. Tellers' daily work may be busy and monotonous. But in the face of all kinds of customers, tellers should be skilled in operation and enthusiastic in service, day after day, so that customers can truly appreciate the sincerity of ABC people and feel the warmth of doing business in ABC. This kind of work is extraordinary, and I am proud of my position! To this end, I ask myself to do: first, master excellent business skills and never relax business learning; Second, maintain good professional ethics and abide by national laws and regulations; Third, cultivate harmonious interpersonal relationships and get along well with colleagues; Fourth, know yourself and yourself, win without arrogance, and lose with grace.
Since I joined the work, I have stuck to my post, worked hard, learned business knowledge and asked my experienced colleagues for advice. Only in this way can I really do a good job that can stand the test of time. Little things make me deeply realize that as a frontline employee, he is destined to be ordinary, because he can't block the gun like a frontline soldier, blow up the bunker with full blood, and leave the world a hero's reputation. He can't even sow summer harvest in winter and harvest in summer like a farmer. Some just repeat those boring operations and complicated affairs year after year, such as deposit, withdrawal, entry, collection, distribution, marketing, maintenance and welcoming. In this ordinary post, let me deeply realize that greatness lies in the ordinary, ordinary we can contribute, our enthusiasm, our sincerity and our youth. Ordinary people can also create a beautiful sky. Without foundation, there is no tall building, and without ordinary, there is no greatness! The value of life can only be sublimated and perfected through ordinary dedication.
In the process of serving customers, I always adhere to the principle of "thinking what customers think, meeting their needs and eliminating their worries", and provide customers with all-round, thoughtful, convenient and efficient services, so as to achieve standardized operation, standardized service, polite language and decent manners, leave a good impression on customers and win their trust. When actually handling business, under the premise of ensuring compliance with the rules and regulations of the bank, we should master the marketing methods flexibly, provide certain convenience for customers, and provide personalized and fast services flexibly and moderately.
Perfection comes from seriousness. On the basis of doing a good job in counter service, we will try our best to provide more thoughtful service to customers. Because, there are no picky customers, only imperfect services. In my daily work, I actively and assiduously learn new knowledge and new business, integrate theory with practice, and master various service skills. I start with small things, try my best to handle business quickly, accurately and efficiently, so that customers can wait less, run less and ask less, and provide customers with timely, punctual, timed and anytime services.
Youth is the most precious time in life, because you are full of ambition and vitality, because you dare to do things, because you have too many dreams and hopes, so you are full of vitality! But in my opinion, the preciousness of youth still includes unremitting pursuit and team integration, lofty moral cultivation, strong will, and more importantly, it is necessary to stand up to the ordinary, stand on the ordinary, be indifferent to fame and fortune, and be brave in dedication!
Summary of performance appraisal 5 20xx years have passed. In the new year, I will always keep an "empty cup mentality", study modestly and continue to work hard. In the future work, I should also strive to do the following:
First, establish the spirit of dedication and selfless dedication. Bill Gates once said, "When I wake up every morning, I will be extremely excited and excited to think of the great impact and changes that my work and technology will bring to human life." So what made his career? What created his wealth? It's responsibility, it's passion! I think responsibility is an attitude towards life, a manifestation of cherishing the future and caring about one's job, and passion is the perfect embodiment of responsibility. It is a powerful force to achieve our cause, giving us enough motivation and courage to walk in the forefront of our posts, create first-class performance for us and build a harmonious enterprise for us. Responsibility drives development, passion makes career. I will start with the little things around me. From now on, I will shoulder the responsibility, make my work full of passion, work hard and get more wonderful and miracles!
The second is to strengthen business knowledge learning and raise awareness of compliance management. As front-line staff of outlets, it is the most practical task for our counter staff to effectively improve their professional quality and risk prevention ability, comprehensively strengthen counter marketing and counter service, and play a bridge role between customers and banks. Therefore, in the counter work, we insist on being a "person with will".
Strengthening the awareness of compliance operation is not an empty talk. Sometimes I always feel that some rules and regulations are binding our business and restricting our business development. Come to think of it, it's not really like this. The establishment of various rules and regulations is not a product of imagination, but a summary of many practical work experiences and lessons. Only by following various rules and regulations can we protect our own rights and interests and safeguard the rights and interests of our customers.
Third, strengthen the implementation of rules and regulations and the awareness of case supervision and prevention. Whether the rules and regulations are implemented or not depends on the employees' clear understanding and proficiency in various rules and regulations. It is a taboo for all industries to follow the rules and avoid them. As for the implementation of rules and regulations, as far as front-line tellers are concerned, they should start from me, correctly handle each business, carefully review each account, supervise the legal compliance of authorized business, strictly implement the safety precautions of business operating system and resist all kinds of illegal operations. Stick to the rules from beginning to end. Only in this way can our system be implemented and our capital security be guaranteed. No matter how good the system is, if it cannot be implemented well,
Summary of performance appraisal In the past 6 1 year, the performance work of XX Local Taxation Bureau has closely focused on the work requirements put forward by the local taxation bureau of the autonomous region and the Party Committee and government of XX Prefecture, strengthened the purpose consciousness of "people's taxation for the people", and combined with the work theme of "seeking truth from facts and seeking change" to improve work efficiency and service quality; Strict work discipline, changing work style and paying close attention to efficiency work have promoted the completion of various tasks in the national tax system. Our performance report is as follows:
First, improve the organizational mechanism and clarify the work objectives.
Improve the efficiency work leading group, performance evaluation leading group and complaint reporting management center, organize and complete tasks such as revising and improving the efficiency work system, formulating the efficiency supervision work plan, and implementing inspection, evaluation and supervision. At the beginning of the year, it was formulated as "changing ideas and seeking the reality of performing duties; Change learning methods and seek the reality of improving quality; Change the style of writing and seek the reality of efficient operation; Change the concept of taxation and seek the reality of the quality of collection and management. In order to conscientiously implement the key points of efficiency work of regional bureaus and autonomous prefectures, combined with the actual situation, the Key Points of Efficiency Construction of Local Taxation System in XX Region in 20xx and the Key Points of Inspection and Verification were formulated, and various tasks were determined. At the same time, the efficiency of management, law enforcement and services will be transformed into an important means to promote the overall work of taxation. It has formed a diversified work pattern in which bureau leaders, department heads and department personnel consciously perform their duties and improve efficiency, ensuring the effective development of efficiency construction.
Second, strengthen system implementation and improve work quality.
Improve the systems and regulations on collection and management, law enforcement, administrative management, honesty and self-discipline, standardize the work flow, and define the time limit, audit and service attitude requirements and specific goals to be achieved. A unified assessment method and detailed accountability method for units and individuals have been established. Monthly assessment, cash assessment results. The "Implementation Opinions of XX Local Taxation Bureau on Further Changing Work Style and Serving Grassroots" was formulated, and eight specific tasks were put forward to achieve strict work discipline and correct work style by observing the system and strengthening the hard constraints of the system. Further improve the performance management assessment methods of the whole system and the National Bureau, strictly implement the responsibility system around the assessment principles, scope, contents, methods, procedures and specific requirements, implement the objectives and tasks at different levels to specific posts, and carry out performance evaluation work in a solid manner. The National Bureau has determined five aspects: performing duties, completing tasks, implementing "one post and two responsibilities", handling official documents, attendance, performance appraisal and mass appraisal, and rating two excellent offices quantitatively every month, which greatly promoted the enthusiasm of each office. Counties (cities) bureau according to the actual situation of regular assessment, to achieve monthly insurance season, season insurance year, to better complete the tasks.
Third, strengthen administrative efficiency and improve work efficiency.
In order to strengthen performance management, we have identified five tasks: first, strengthen the construction of tax service hall; The second is to strengthen the management of the goal of rectifying the wind; Third, continue to do a good job in evaluating the political style and seriously solve the problems reflected by the masses; Fourth, strengthen efficiency supervision, establish a three-level complaint feedback network and investigation mechanism, and increase the investigation and punishment of taxpayers' problems. Fifth, put the purpose consciousness of "people's tax for the people" into all work, and turn the requirements of "speaking kindly, paying taxes seriously, collecting and managing according to law and satisfying the people" into conscious actions in the work of cadres and workers.
In accordance with the requirements of the work, the bureaus standardize the tax process and approval procedures, and improve the convenience service measures. Mainly took the following measures:
(1) The whole system forms a resultant force of grasping efficiency and promoting efficiency.
The State Bureau shall formulate a work supervision system, supervise and complete the work of each office within a limited time. Taking the effectiveness evaluation as an opportunity, the tasks are quantified, the effectiveness and satisfaction of the work are evaluated, and the completion of various tasks is effectively promoted. In the whole system, the schematic diagram of the office location, the schematic diagram of the house number, the direction indicator and the postal card are set up. The tax service systems and measures such as "eight openness", "sunshine tax assessment", "first inquiry responsibility system", "time-limited settlement", "one-time notification" and "one-window handling" have been earnestly implemented, which has improved the quality and efficiency of tax law enforcement, tax collection and management and tax service.
(two) focus on law enforcement and service, adhere to both law enforcement and service.
Further improve and implement the service system for taxpayers, conscientiously implement the service measures such as the first inquiry responsibility system and the commitment service system, reduce the examination and approval links, simplify the examination and approval procedures and broaden the service channels in combination with the administrative licensing law. Establish the concept of tax service as the core business, embody service in management, realize management in service, and effectively reduce the tax burden of taxpayers. Starting with efficiency, improve the professional skills of cadres in window units and improve the efficiency of tax collection. Assist taxpayers to declare and pay taxes in various ways to reduce the cost of paying taxes. By opening the website to the public, hot topics such as policies and regulations, complaints and reports, notices and announcements, and downloading forms will be added, so that taxpayers can learn about the latest policies and regulations and other tax-related matters, the basis, conditions, procedures, time limit, responsible departments, hotlines, etc. of tax-related matters, and the satisfaction rate of taxpayers will be improved.
(3) Improve service means and improve efficiency.
In view of the phenomenon of queuing up at the window to pay taxes, the division of labor of window personnel has been adjusted, and all windows have been adjusted into comprehensive windows, that is, all staff must be proficient in all businesses; In view of the omission of tax notice, oral notice was changed to written notice; In view of the phenomenon of repeatedly asking for information and letting taxpayers run errands, it is stipulated that all tax payment materials needed by various departments will be provided by the hall as long as they are available, and the data will be scanned and solved by * * * *. There are 73 service quality evaluators installed in the whole system, which allow taxpayers to evaluate the working efficiency, service attitude and satisfaction of tax authorities on the spot, and get favorable comments from taxpayers.
Fourth, strengthen efficiency monitoring and evaluation, and strengthen the construction of work style.
Conscientiously implement the "measures for the implementation of tax service complaints in the local tax system of the autonomous region", improve the efficiency of tax collection and management, and promote the organization of income work. Formulate the "Guiding Opinions on Comprehensively Improving the Quality of Tax Collection and Management", make public service commitments, make public telephone hotlines, unblock appeal channels, and improve the openness of government affairs. Strengthen law enforcement supervision internally, investigate law enforcement mistakes and improve law enforcement level.
In March, the National Bureau set up three groups to evaluate and investigate the situation of "seeking change" and satisfaction of various bureaus and offices in the first quarter. The evaluation mainly includes two aspects: the masses' satisfaction with "seeking change" and "seeking change". The evaluation of "seeking change and seeking truth" includes the correct implementation of tax policy and the deployment of higher authorities, the optimization of tax service, the management of financial assets, the strengthening of self-study and education of cadres, the conscious responsibility and the observance of organizational discipline. The satisfaction of the masses includes five indicators: changing ideas, working style, setting an example, working innovation and working effect. The evaluation objects are the leading bodies of the National Bureau, the leading bodies of grass-roots bureaus and the heads of various offices. The units with good evaluation results and the units with poor evaluation results were notified, and the bureaus were required to seriously rectify the 25 problems found in the evaluation. Through the evaluation, it has effectively promoted the further transformation of the work style of the whole system.
From April to May, the National Bureau determined the inspection contents of work discipline, work style, working environment, tax tolerance and discipline, service attitude and work quality, organized internal and specially invited inspectors, and made three unannounced visits to the whole system. During the inspection, the county office for rectifying the situation actively cooperated and organized three symposiums, one attended by the county people's congress, the CPPCC, the Commission for Discipline Inspection, political science and law, and people's organizations, the other by the relevant government departments, and the third attended by 94 taxpayers, who sought opinions face to face, distributed 700 questionnaires and visited 23 taxpayers. In view of the eight problems existing in the national bureau and the grass-roots bureau, we will issue a notice of efficiency supervision, make rectification within a time limit, formulate rectification measures and report them to the bureau office and the national bureau, and notify the good units and poor units. Through internal and external inspections, we can eliminate negative phenomena such as loose thinking, floating style and complacency, and solve problems such as administrative inaction, slow action and disorderly action. Up to 10, the whole system has made unannounced visits to 1 177 people, distributed questionnaires 1325, listened to the opinions and suggestions of the masses, and stopped the hidden problems as soon as possible, with a satisfaction rate of 97.5%.
In July, 10 inspection items were determined from five levels: top leaders, team members, bureau leadership, national bureau office and tax cadres, focusing on the construction of execution, work style, realistic changes and whether there are reports and complaints caused by service attitude and work efficiency. By holding a symposium on inspection and analysis of team members, office leaders and office personnel, everyone will speak, write self-inspection materials and rectification measures, and conduct self-reflection and self-education. Among them, there are 12 articles for soliciting opinions from leaders of State Bureau, 3 1 articles for soliciting opinions from leaders of county bureaus, 16 articles for soliciting opinions from office leaders and 2 1 articles for soliciting opinions from office staff. Correcting the existing problems in time has achieved the actual effect of reminding, preventing and correcting problems, and promoted the further change of leading cadres' work style.
Verb (abbreviation of verb) deepens the openness of government affairs and increases the transparency of work.
Standardize the object, content and form of government affairs disclosure, increase the transparency of work, and accept the supervision of the masses. At the same time, strengthen the education, management and supervision of grassroots law enforcement personnel, and use the "Guangxin Fashion Hotline", "Yiguang Fashion Hotline" and "12366" consultation hotlines to answer hot and difficult questions that the masses care about in time. Strengthen communication between tax enterprises, further standardize law enforcement actions, and effectively protect the legitimate rights and interests of taxpayers. Open complaint channels, purify the tax service environment, and focus on solving problems such as untrue style, unfair handling and inefficiency. Internal audit was carried out, which further standardized the economic behavior of each unit by auditing financial revenue and expenditure, asset management, government procurement, "three generations" fees, capital construction, other income, and funds kept by tax agents.
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