What are the contents of communication and coordination? In real life, we all need to communicate and coordinate with others in order to understand what others are thinking. Communication and coordination are essential. Let's share the content of communication and coordination with you.
What are the contents of communication and coordination? 1 1. Communication:
Communication is actually the contact process between people at work, and it is the process of transmitting information, communicating ideas and exchanging emotions between people.
Mainly divided into the following types:
(1) According to the content of information communication, it can be divided into tool communication and ideographic communication.
Tool-based communication: announcement and release of relevant measures;
Ideographic communication: regular engineering meetings, conferences, etc. This kind of communication is achieved through emotional communication. Humanism is becoming stronger and more important. The influence of ideographic communication will gradually be greater than that of tool communication.
(2) From the direction of information dissemination, it can be divided into vertical communication and horizontal communication.
Vertical communication: top-down communication or bottom-up communication (the superior issues documents to convey instructions to the subordinate, and the subordinate reports to the superior).
Horizontal communication: parallel communication
(3) From the organizational structure of communication, it can be divided into formal communication and informal communication.
Formal communication: document release and submission, negotiation, meeting, report, etc.
Informal communication: informal meetings, such as discussions and chats. Informal communication can get more information, but the information is easily distorted and there are many gossips.
Second, coordination.
1, coordination refers to the organizer's adjustment of the relationship between the participating elements of an activity, so that each element can cooperate with each other, which is conducive to the completion of organizational goals.
If employees are uncoordinated, their work will not be carried out well, which will only make things worse and bring pain and trouble. And if you are a leader, your wisdom lies in reasonably distributing the work of employees and coordinating their cooperation.
2, the function of coordination
Unified function: it is embodied in unifying thoughts and understanding and marching towards the established goals in unison. (Strengthen goals and reduce costs)
Guiding function: let the members of the organization know the intention of the superior or the policy of the superior department, so as to adjust their working ideas. (clear direction)
Control function: control unstable factors to ensure the stable development of the working system towards the established goals. Employees must constantly coordinate all kinds of changing information, and the process of coordination is also a process of control. (Eliminate internal contradictions)
Amplification: Division of labor and cooperation is becoming a trend of enterprise working style, which is advocated by more managers. A whole composed of interrelated and restricted parts, after optimization design, the overall function can be greater than the sum of the parts, resulting in the effect of 1 1 >:2. A good team is not that every player is excellent, but that there is cooperation between players.
3. Coordination mode
(1) intra-organizational coordination
Include uplink, downlink and parallel coordination. Whether communicating with superiors, identifying with superiors, encouraging and restraining subordinates, and cooperating with peers, moderately competing and coordinating relations are all key points. Successful people are not necessarily people with high IQ, but they must be people with high EQ. A person who is good at coordination, regardless of multiple tasks, clear division of labor, easy to lift weights and outstanding in work performance; People who are not good at coordination can easily lift their feet.
Third, how to communicate effectively
(1) Create a good communication environment
(2) Learn to listen effectively
Effective listening 10; ① Speak less and listen more, and don't interrupt each other; (2) Speak easily and comfortably, and eliminate the feeling of being cautious and uneasy; (3) show interest in the conversation, don't show indifference or impatience; ④ Eliminate external interference as much as possible; (5) consider the problem from the other side's standpoint and show sympathy for the other side; 6. Be patient and don't interrupt others' conversation often; ⑦ Control your emotions and stay calm; No comments, no arguments; Pet-name ruby ask questions, to show their full listening and understanding mentality; Attending or talk less and listen more.
(3) Strengthen communication skills
The key points of strengthening communication ability are: first, to convey effective information; Second, match words with deeds; The third is to improve organizational trust.
(4) Enhance the appeal of language.
In the process of communication, we should try to use easy-to-understand language, and use the language that the recipient can understand most easily. Managers should improve their language and writing skills in constant practice, exercise more, learn more from others at ordinary times, experience the wonderful conversation of others and improve their expression ability.
(5) Difficult communication
When communicating, it is often impossible to achieve the purpose of communication through one communication, and it is necessary to communicate with an object repeatedly, which requires cultivating "toughness" in communication. For the communication object, we should have the spirit of "perseverance", seize every opportunity and every detail in communication, and communicate repeatedly and deeply until the communication purpose is achieved.
(6) Pay attention to the handling of communication details
The details of communication include tone, mood, rhythm, facial expression, body posture and slight movements.
Communication skills:
Invalid communication-taboo
You must ... you must ... you should ... only you ... I can ... you are ... you never do anything for us. ...
Effective communication-multi-purpose:
I hope ... if you like, I will be very happy ...; Do you think it is possible ...; I wonder if this idea ...? The tone of consultation is better.
What are the contents of communication and coordination? What are the basic ways of communication and coordination?
1, face-to-face communication
Face-to-face communication is the most common communication method, which is used to arrange reporting work between superiors and subordinates and to communicate and coordinate problems between colleagues.
2. Telephone
Audio communication between superiors and subordinates and colleagues by telephone.
Step 3 order
The assignment of work and tasks by superior leaders of enterprises to subordinate employees can be called "orders", which can be divided into oral orders and written orders. Some enterprises have created the "General Manager's Task Notice", which is a good written order. In fact, it has the nature of a document.
4. Documentation
The relevant documents issued by the company are typical downward communication. For documents that are closely related to employees' interests or require employees to abide by them, employees must be fully communicated. The company's documents will generally be distributed to all departments, and all departments must carefully organize learning, evaluate the learning effect, and ensure the communication and implementation of the documents.
5. Meeting
Meetings can be divided into board meetings, managers' meetings, departmental meetings and staff meetings. According to the meeting cycle, it can be divided into daily meeting, weekly meeting and monthly meeting. , as well as various special meetings, such as financial meetings, commendation meetings, safety meetings, etc. No matter what kind of meeting, it is required to pay attention to the efficiency of the meeting, the meeting should have results, not to discuss without deciding, and then to do a good job in implementation, tracking, inspection, evaluation and feedback.
6. Business "Report"
Reports can be divided into oral reports and written reports. Similar to reports, there are communication methods such as asking for instructions from the company's superior supervisor, making comments or suggestions. Whether spoken or written, it is an upward communication. Generally, it is necessary to reply or give oral feedback, thus forming the interaction of information exchange from top to bottom.
7. Internal newspapers and periodicals
Conditional enterprises can improve the communication between enterprises and employees by running internal newspapers and periodicals. For example, newspapers and periodicals of Gu Jing Group, such as Gu Jing Daily, Group Briefing and Market Trends, play a good role in communication.
8. Broadcasting
This medium is used in many large and medium-sized enterprises.
9. Publicity column
This kind of media is suitable for large, medium and small enterprises. The publicity column can be large or small, and the content can be long or short, which is convenient and fast.
10, hold various activities.
Enterprises can effectively promote the communication between the company and employees and colleagues by holding speech contests, games, parties, banquets, special training and other activities.
1 1, suggestion box
The suggestion box is a good way of upward communication. Employees can communicate with enterprises and leaders in this way if they have any opinions and suggestions on the company. As an enterprise, we should attach great importance to this and feedback the opinions or suggestions of employees in time.
12, internal LAN
With the development of network technology, many enterprises have set up their own internal LAN, set up information reading rights according to different positions, and set up columns such as "staff forum" and "learning garden". Through a media, employees interact with the company, and the effect is incomparable to ordinary media.
The above communication is basically oral communication. In fact, we should also pay attention to nonverbal communication. For example, in face-to-face communication, the clothes, manners and related etiquette of both parties are also very important, which will directly affect the communication effect. Employees' feelings about the office environment and office atmosphere are actually a kind of communication. Paying attention to silent communication sometimes has the effect that "silence here is better than sound".
What are the contents of communication and coordination? What are the descriptions of strong communication and coordination skills?
Communication and coordination ability is the cash withdrawal of a person's comprehensive quality. If a person has strong communication skills, then his future is limitless. Communication and coordination means that people can properly handle various relationships such as superiors, peers and subordinates in their daily work, thus reducing friction and mobilizing the enthusiasm of all parties. An excellent manager must have good communication and coordination skills if he wants to reassure his subordinates, reassure his superiors, be enthusiastic at the same level and be innovative at home and abroad.
Good communication and coordination skills are as follows:
First, be able to listen effectively and grasp the main points quickly;
1, talk less and listen more, and don't interrupt each other;
2, talk easily and comfortably, and eliminate tension;
3. Show interest in the conversation, not indifference or impatience;
4. Eliminate external interference as much as possible;
5. Consider the problem from the other side's standpoint and show sympathy for the other side;
6. Be patient and don't interrupt or interrupt other people's conversations frequently;
7. Control your emotions and stay calm;
8. No comments, no arguments;
9. Ask questions to show your full listening and understanding;
10, talk less and listen more.
Second, it can quickly sort out the concerns of all parties and quickly coordinate the optimal solutions of all parties.
Third, excellent communication and coordination skills will make the whole person look different and solve everything.