1, Fujian.

Warm and civilized reception and send customers in and out of the store. From the moment the customer enters the door, the lobby manager should take the initiative to meet the customer, ask about the customer's needs and give corresponding business guidance.

2. Maintain order.

Keep the environment clean and hygienic; Responsible for the arrangement and maintenance of outlet signs, interest rate signs, publicity signs, billboards, machines and tools, suggestion books, publicity materials and convenience facilities; Maintain normal business order, remind customers to observe the "one-meter line", guide customers in time according to the queuing phenomenon at the counter, and reduce the waiting time of customers; Pay close attention to the dynamics of business premises, report any abnormal situation in time, and safeguard the funds and personal safety of banks and customers.

3. Handle guest complaints.

We should warmly receive the guests who come to complain, stand in the guest's position, listen carefully to the guest's complaints, make records, and handle different situations according to the hotel complaint handling procedures. Therefore, all complaints should eliminate misunderstandings, solve problems before guests leave, solve problems with guests before they leave the store, communicate with relevant departments involved in guest complaints in time, and deal with them quickly. Every day before work, we can properly sort out guest complaints, make statistical analysis and report them to the general manager.