I. Training objectives

1. Improve the comprehensive service quality of security guards in an all-round way, so as to reflect the service tenet of our company and create a good corporate image.

2. Improve the work efficiency and service quality of all security personnel, so that the company can provide efficient and thoughtful services for the owners.

3. Improve the self-learning and self-discipline ability of all security personnel to realize corporate vision.

4, realize the area without major safety accidents, no fire, theft, fighting.

5. The owner's satisfaction rate with security service is over 95%, and the effective complaint handling rate is 100%.

Second, the task of the security team

The public security team is an important auxiliary force for public security and fire safety. The main task of security is to implement various public security and fire safety systems, maintain normal order, detect and crack down on criminal activities in time, and protect the property safety of the owner's facilities and areas. Security guards must resolutely implement the principles of "who is in charge and who is responsible" and "prevention and treatment by groups" and perform the following duties:

1. Responsible for "fire prevention, theft prevention, explosion prevention and sabotage prevention" and maintaining public order in the jurisdiction.

2, strict public security management, do a good job in visitor registration, 24-hour patrol, in and out of the goods inspection and other public security work.

3, strict fire management, the implementation of fire responsibility system, eliminate fire hazards in time.

4, actively cooperate with the public security organs to crack down on illegal and criminal activities in and around the area.

5. Pay special attention to the professional training of the security team.

Third, job responsibilities

1, safety management system

2, safety captain responsibilities

3, public security police equipment use management regulations

4, security training management system

5, security responsibilities

Four, the security guard wearing regulations

(a), baton wearing and using regulations

In order to strictly regulate the use of batons, the following provisions are formulated:

1, batons are self-defense and riot prevention equipment worn by security guards when performing official duties. Security personnel shall strictly keep and use batons and shall not lend them to others.

2. The security officer on duty should hang the baton on the back of the belt.

3. Don't play around or wave batons at your post.

4. When dealing with general problems, don't hold batons or talk to guests with batons.

5. Unless there is an emergency or personal safety is not threatened, security guards shall not use batons to attack others for any excuse or reason.

6. The security officer on duty should take good care of the batons he wears. If there is any loss or damage, he should make compensation according to the price.

7. Check the handover before handover. If the receiver finds that the damage of the baton has not been reported, he shall be responsible for compensation.

(2), walkie-talkie use rules

The walkie-talkie is an important communication tool necessary for the security department. All security personnel must implement the regulations on the use of walkie-talkies, be familiar with the performance of walkie-talkies, and care for and skillfully use walkie-talkies.

(A) the use of laws and regulations

1, the holder is responsible for keeping and using the walkie-talkie, and it is forbidden to lend it to others or remove the antenna for use.

2. If the walkie-talkie is found to be damaged or communication failure, the personnel holding the walkie-talkie should immediately report to the immediate superior, and the department head should check it and hand it over to the engineering department for maintenance. It is forbidden to dismantle and repair by yourself.

3, in strict accordance with the provisions of the frequency, it is forbidden to press or adjust other frequencies.

4, in strict accordance with the walkie-talkie charging program, to ensure the performance, life and use effect of the battery.

5, succession, handover to explain the use of walkie-talkie to the attendant; Airport airport pick-up personnel should conduct on-site inspection, and report any damage or communication failure to the supervisor or monitor on duty immediately.

(2) Dialogue requirements

1. When calling the other party, report your location first, then call the other party, and finally say "Please reply when you receive it".

2. After the receiver replies, the caller should explain the situation clearly and concisely. The recipient should answer "clear" or "understand" after receiving the situation or signal.

3. When you speak on the intercom, you should use standard polite expressions. It is forbidden to swear, joke or talk about things unrelated to work with walkie-talkies.

Verb (abbreviation for verb) emergency handler

1, emergency handler

(1) In case of unexpected events (murder, robbery, extortion, fighting, affray, casualties or major disputes, etc.). ), must remain calm, take immediate measures and report to the manager on duty.

(2) Briefly explain the location, nature, quantity, characteristics and loss value of the incident.

(3) Dispel irrelevant personnel, protect the site and pay attention to the surrounding situation.

(4) Check all kinds of records, entry and exit registration, and all kinds of TV videos of this department to see if there are any suspicious situations and personnel.

(5) The monitoring center should pay close attention to the changes in the scene of extortion and fighting.

(6) Understand the specific reasons of disputes in time, actively coordinate, discourage quarrels and calm down the situation.

(7) On-site protection and notification of casualties; If the death is confirmed, it shall be reported to the police station for investigation and handling, and the funeral home shall be notified.

(8) Accidents involving criminal and major responsibilities or casualties caused by public security and criminal cases shall be reported to the public security organ immediately, and the foreman of the security department shall assist in the investigation and handling.

(9) After receiving the emergency report, the commander and monitor of the security forces should immediately rush to the scene, do a good job in grooming control, prevent the situation from getting worse, and take photos to leave a certificate.

(10) In addition to maintaining the site, the security team leader is also responsible for directing the dispatched personnel to do a good job of monitoring and interception, and reporting to the police station and HSE department according to the situation.

2. Handling procedures for beating violence

(1) When dealing with violent incidents such as fighting, we should keep an objective and restrained attitude. Unless self-defense, generally try to avoid armed conflict or quarrel with guests.

(2) When the patrol finds or receives reports of violent incidents such as fighting, it shall immediately report to the competent department of the project through walkie-talkie, fire telephone or other fastest ways, and briefly explain the site situation (location, number of people, degree of fighting, use of weapons, etc.). ). If you can handle it, deal with it immediately; Otherwise, monitor the site and wait for instructions from superior leaders.

(3) After receiving the report, the security captain should immediately report to the superior competent department, and immediately send an appropriate number of security guards to the scene to stop it, and bring the perpetrators to the competent department for investigation. If the scene is out of control, report it to the police station as soon as possible.

(4) If property or personnel losses are caused in the fight, photos should be taken to protect the scene.

(5) Those involved in criminal responsibility shall be submitted to the police station for the record.

(6) If someone is injured in the accident, rescue should be organized in time and sent to the hospital as soon as possible.

3, theft and other sabotage handling procedures

(1) If someone is found stealing during the patrol, the suspect should be arrested immediately. If the strength is not enough, report to the security captain as soon as possible by walkie-talkie, fire telephone or other means, briefly explain the situation on the spot, monitor the scene and wait for the instructions of the security captain.

(2) After receiving the report, the security captain shall immediately report to the competent department, and shall immediately send an appropriate number of security personnel to the scene to stop it, try to catch the perpetrators and take them to the HSE Department for investigation and handling.

(3) If property or personnel are damaged in the incident, photos or videos should be taken and the scene should be protected.

(4) Those involved in criminal responsibility shall be submitted to the police station for the record.

4, power failure accident handling procedures

(1) If there is a power outage for a short time after receiving the notice from the owner, it shall be reported to the higher authorities 10 minutes before the power outage, and the employees shall be notified by email.

(2) In case of unexpected power failure, immediately contact the owner's power department, ask the reason of power failure, and report to the project comprehensive office and employees, waiting for power supply to be restored.

(3) Use emergency lighting to ensure the lighting of public places and main passages.

5, security fire alarm program

Whenever a fire is discovered, people should keep calm and not panic. If it is difficult to put out, they should work according to the following procedures.

(1) immediately notify the security department by telephone near the fire. If there is no telephone nearby, you can call the manual alarm near the fire to complete the alarm work.

(2) When calling the police, please call the fire alarm number "1 19". When calling the police, make it clear, explain the location of the fire, the type of burning substance, whether anyone is besieged, the situation of the fire and whether fire extinguishing measures are being taken, and then tell your name and department. After that, pay attention to listen to each other's supplementary questions and answer them carefully. You can't hang up the alarm phone until you get permission.

(3) Before the firemen arrive at the fire site, the alarm person should take corresponding fire-fighting measures and make use of the fire-fighting facilities near the fire site for remedy.

(4) Turn off the power switch and doors and windows near the fire source.

(5) Don't shout "Fire" in the area near the fire, so as not to cause unnecessary confusion.

(6) Guide the guests near the fire to evacuate from the safe passage and tell them not to use the elevator.

(7) After the fire is extinguished, protect the site and prohibit irrelevant personnel from entering.

Six, parking lot management norms

1. Vehicles belonging to the project department must be parked in accordance with the regulations when entering this parking lot.

2. Vehicles in poor condition or leaking oil are not allowed to enter the parking lot.

3. Do not bring inflammable, explosive, toxic and other dangerous goods into the parking lot.

Don't refuel or repair the car in the parking lot.

5. The vehicle must be parked in the designated parking space, and it is not allowed to park across parking spaces.

6. Remind the driver to check whether the doors and windows are closed before leaving.

7. Vehicles shall not block the parking lane.

VII. Terms of Service

1. Say "Sorry, no parking in the fire escape. Would you please park your car in the parking space? "

2. Tell others in the parking lot.

"Hello, to ensure your safety, please don't play in the parking lot."

"Thank you for your cooperation."

Eight, security personnel should have professional ethics.

1, be loyal to your duties and be brave in dedication.

The particularity of security service requires security personnel to be loyal to their duties at any time and under any circumstances, strictly observe work discipline, be serious and responsible for their work, earnestly fulfill their obligations, put the interests of the owners first in their work, and stand up at critical moments.

2. Love your job

Noble professional ethics and good professional quality not only come from the deep understanding and persistent love of security personnel for their own profession, but also come from the serious study and hard study of professional knowledge, which requires security personnel to carry forward their professionalism in their work and study and study their business seriously.

3. Serve warmly and be polite to others

Serving the people and owners wholeheartedly is the aim of the security service industry, and it is also the main guarantee for the security service industry to win credibility and occupy the market under the conditions of market economy.

4, honest, law-abiding.

As an auxiliary force to help public security organs maintain social order, security personnel should have a strong sense of obeying the law and the noble quality of being honest and clean. The rules and regulations that others are required to abide by must be strictly observed by themselves first, and things that are not within their purview will never exceed their authority. The acts of stealing from the inside, abusing power for personal gain, engaging in malpractices for personal gain and accepting bribes are not allowed by national laws.

5. Abide by social morality

As a group of society, security personnel should abide by social morality in an exemplary way, whether in their jobs or in their daily social activities, because social morality is based on professional ethics and is an extension of social morality in various professional fields.

Second, the quality of security personnel should have

1, high vigilance

Vigilance mainly requires security guards to have a high sense of responsibility, be alert to criminals' criminal schemes at any time, and expose and crack down on their various illegal acts in time.

2, superb strategy

Tactics means that security guards can give full play to their strengths and advantages, hide their weaknesses and disadvantages, and defeat criminals with weak strength in the struggle against the enemy, especially in self-defense.

3. Flexibility of defense

Flexibility means that in actual combat, it is required to decide which technical method to use according to the specific situation, or alternately use one or more methods to subdue the opponent within one or two strokes.

Third, the etiquette that security personnel should have.

1 instrument

Personal gfd has an important influence on the company's image, and all employees should pay attention to keeping gfd dignified and decent.

Employees who issue uniforms shall abide by the following gfd regulations:

1. 1. 1 Employees must wear work clothes provided by the company. If the company does not arrange uniforms for the time being, male employees must wear ties and uniforms/shirts; Employees are required to wear formal clothes, and casual clothes such as jeans, vests/suspenders are not allowed.

1. 1.2 employees must always keep their clothes clean and tidy, and wear them at designated places. Work clothes, work shoes, ties and other items issued by the company should be kept consciously and dressed neatly. The tie should be full and straight close to the shirt neckline, and the length of the tie should cover the belt buckle. Don't put things in uniform and shirt pockets to avoid high and low prominence; The coat and shirt buttons are buttoned, and there are no sleeves; The shirt should be tied in the pants.

1. 1.3 employees should wear work shoes, leather shoes should keep their uppers bright and clean, and socks should be dark.

1. 1.4 employees should keep their hair short and tidy, and their hair should not cover their ears and back collar. Shave before going to work, don't grow a beard or moustache and big sideburns. Avoid using irritating cosmetics and perfumes; Employees are not allowed to have strange hairstyles. If they dye their hair, the color must be black or brown. Tattoos are not allowed on bare parts of the body. Qin Ying should trim her hair and nails and keep them clean. Nail polish should be transparent or natural.

1. 1.5 Men are not allowed to wear earrings at work; Do not wear bracelets, bracelets and other accessories.

1. 1.6 The belt should be black, and nothing can be hung on the belt except the walkie-talkie.

1. 1.7 If employees need to use walkie-talkies, they must wear them at the lower back, wear and use the walkie-talkies correctly, and do not carry antennas when using the walkie-talkies; Be careful not to adjust the volume too much, so as not to affect the work of personnel. The interphone must be turned off when replacing the battery board;

-The security guards are the representatives of the image of the General Contracting Department. They must be energetic, courteous and responsive.

—— Security guards should dress neatly, button up and hang up their signs (the photos are facing outwards), and they are not allowed to wear clothes, unbutton their buttons or wear hats.

—— Dress neatly, have no peculiar smell, keep a neat appearance, be full of mental state, be friendly, and be serious and responsible.

-Check whether the uniform is clean and ironed and whether the shoes are polished before going to work.

-Keep your hands and nails clean and trim your nails frequently.

-No long hair, big sideburns and a beard.

-Don't dye your hair, make up or wear jewelry.

Step 2 dress

-According to the dress code, security uniforms must be worn during working hours.

-When wearing security uniforms, you should wear security signs as required.

-Security uniforms are not allowed to be mixed with casual clothes, and security uniforms in different seasons are not allowed to be mixed.

-Security uniforms should be neat, and it is forbidden to wear clothes, open arms, exposed sleeves, rolled pants, hats, slippers or barefoot.

-Take good care of and take good care of security uniforms and security signs. It is strictly forbidden to sell, give or lend security uniforms and security signs to others.

-Wear personal clothes when going out for personal reasons.

3. Behavior

-Full of energy, correct posture, standardized actions and civilized manners.

-Wear a security uniform. Don't hold your hand or put it in your pocket. You are not allowed to walk shoulder to shoulder, arm in arm, smoke, eat, laugh and play. Don't spit and litter everywhere.

-Drinking in public places without uniform, and not drinking.