Dr. Peking University Chen Long became a takeaway rider only to investigate social phenomena. During a system adjustment, Chen Long found that the delivery platform always had errors in compressing delivery time.
Chen Long is a postdoctoral fellow in the Department of Sociology of Peking University. In 20 18, in order to finish his doctoral thesis, he joined the team of takeaway riders in Zhongguancun, Beijing. He spent five and a half months doing field research, delivering takeout every day and experiencing the rider's delivery process. He is curious about how thousands of riders walk in the streets of major cities across the country, seemingly chaotic but orderly. His thesis will be published this year, and all his research has always revolved around a core proposition of sociology: how does capital control workers,
According to him, there is a problem of redistribution of control rights in the take-away industry. Management is generally in three aspects, the first is to guide the work, and employees do it according to the boss's guidance. The second is to evaluate the performance of employees at work, and the third is to decide whether to reward or punish employees according to the evaluation. In the past three jobs, the boss had the final say.
As soon as the control right is distributed, the corresponding contradictions are dragged to other places. Technology masks the corresponding labor relations. Even if the rider is not satisfied, he doesn't know who to vent to, and may even vent in the wrong place. Another point is that the structure of take-away enterprises is hierarchical, with regional managers, franchisees, webmasters and so on.
From the consumer's point of view, I don't understand the reward and punishment rules, which is seriously unbalanced. When delivering food, you can get two yuan for good reviews, and two yuan for bad reviews 10 yuan. Complain to 200 yuan. Punishment is far greater than reward. Everyone is afraid of being punished. Sometimes consumers give bad reviews, and the rider runs a ticket for only 8 yuan, and finally owes 2 yuan, which may lead to the rider's high mood.
In short, it's hard to make takeout now, just making hard money. What do you think of this matter?