About the service etiquette of the city railway and subway, there are two specific situations of 2000 words.
I think the major of railway traffic operation management (direction of railway transportation) A. Training objectives: This major trains advanced applied technical personnel with basic knowledge and skills in railway transportation organization, passenger transportation, freight transportation and driving, who are fully developed in morality, intelligence, physique and aesthetics and meet the needs of national railway transportation development. Graduates of this major have solid basic theoretical knowledge and strong practical work ability, and are suitable for engaging in traffic command and dispatch, passenger and freight production organization in railway stations and other units, as well as transportation production and organization management in urban rail transit departments. B. Training requirements: This major mainly trains students to engage in professional skills such as traffic command and dispatch, passenger transport, freight production and organization and management. I mainly study basic knowledge such as railway transportation equipment, railway transportation regulations, railway transportation organization, railway stations and hubs, railway transportation dispatching command and system analysis, and receive basic skills training such as foreign languages, computer office and drawing, electrician and electronic technology, and professional skills training such as railway traffic command and dispatching, passenger and freight production organization. This major lasts for three years, and students who have completed all the courses specified in the teaching plan and passed the examination can obtain a full-time college diploma; At the same time, the personnel who have reached the training goal can obtain the vocational qualification certificate issued by the relevant state departments after passing the vocational skill appraisal. C main courses: railway passenger transport organization, railway freight transport organization, railway stations and hubs, railway transport equipment, railway transport dispatching command and statistical analysis, railway transport regulations and safety, container transport, railway transport economic regulations, passenger transport training, freight transport training and driving training. Railway traffic operation management major (direction of train operation management) A. Training objectives: This major trains advanced applied technical talents with solid basic knowledge of railway passenger transport and advanced passenger service concept. Graduates of this major have solid basic theoretical knowledge, strong communication and organization and coordination skills, and are suitable for passenger train service and train management in railway passenger transport sections, as well as passenger transport organization and management in railway passenger transport departments. B. Training requirements: This major mainly trains students to engage in professional skills such as organization and coordination, service etiquette, communication and passenger service skills. Mainly study the basic knowledge of passenger psychology, legal basis, service etiquette, passenger transportation organization, railway transportation organization and management, receive basic skills training such as foreign language and computer office, and professional skills training such as excellent train conductor and train conductor. This major lasts for three years, and students who have completed all the courses specified in the teaching plan and passed the examination can obtain a full-time college diploma; At the same time, the personnel who have reached the training goal can obtain the vocational qualification certificate issued by the relevant state departments after passing the vocational skill appraisal. C main courses: psychology, applied foreign languages, railway passenger service etiquette, leadership science and art, modern enterprise management, railway transport equipment, railway transport regulations and safety, railway passenger transport organization and management, railway traffic organization, railway passenger transport regulations, railway passenger service skills training, train operation chart and passenger transport technical plan training, station passenger transport organization training, and actual train riding training.