First, architectural design. The architectural style, facilities decoration and overall lighting engineering of the hotel industry should be coordinated with the grade of the hotel, which is the material basis for the hotel to provide services to customers. How complete and intact the hotel's geographical location, external decoration and other hardware facilities will directly affect the customer's demand quality and consumption level.

Second, the internal environment. The lights and colors in the hotel should be soft, such as the vibrant colors represented by orange, which can stimulate the appetite of guests, create a warm environment, coordinate with the overall dining environment, and enhance the comfort and pleasure of customers.

Third, the characteristics are matched. Unique supporting facilities will add luster to the hotel's service.

For example, Hilton Hotel has opened a natural hot spring sauna room, which transports hot spring running water from a mountain stream hundreds of kilometers away to the highest floor of the hotel. Noble and luxurious enjoyment attracts guests with high consumption demand, and special supporting facilities are designed to meet the special needs of customers and create a high-end customer market.

Software facilities of the hotel

The hotel's software service level is an intangible product, and only when guests stay in the hotel can they feel the existence of the service.

First, the quality of employees. Because hotel service is the direct contact between employees and customers, face-to-face service is its main form, and the basic quality of employees also has a great influence on service quality. The success of the hotel industry depends on the hotel staff after the hardware construction is completed.

Second, the service quality management system. Quality is the eternal theme of all enterprises, and quality management is also the management of all employees. Nowadays, in order to improve the quality system, many hotel industries have done ISO900 1 quality system certification and pursued perfect service quality with the national standard system.

Third, corporate culture and development concept. An excellent hotel must have its own novel and healthy corporate culture and development concept. Shangri-La Hotel is a well-known hotel brand in China. Their service slogan is: sincere and simple, polite, gentle and polite, ready to help others, so that guests are overjoyed.

Extended data:

Reference mode of hotel management:

First, formulate a management system that conforms to the actual situation of hotel enterprises. Set up the system of each link according to the actual situation, with moderate thickness, combination of complexity and simplicity, and easy to understand. In order to make all employees truly understand and recognize, the formulation of various systems should solicit employees' suggestions and opinions, which is conducive to implementation.

Second, the management principle is defined as "hierarchical management". Management only cares about subordinates, and subordinates are only responsible to their immediate superiors. Other instructions from non-direct management are regarded as work suggestions, which can be adopted according to the expected effect, so as to eliminate "overstepping command" and make the enterprise "harmonious in politics" and smooth in speech.

Third, formulate and clearly announce the promotion measures for hotel managers. Clarify the conditions and standards of all kinds of post managers at all levels, and select them within the advantages of vacant positions. Introduce foreign personnel, retain excellent old employees and reuse them.

Fourth, shape the "4H" corporate culture. The "4H" spirit consists of harmony, resultant force, harmony and beauty. "Together" and "together" need all the staff to unify their thinking, unite and assist, and make concerted efforts with Qi Xin. "Harmony" means harmony between superiors and subordinates, harmony between employees and harmony between customers; "Harmony" is the goal, and everyone's wisdom is used to create the beauty of themselves and customers.

Reference source: Baidu Encyclopedia-Classification and Evaluation of Star Rating of Tourist Hotels