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Extended data:
The service mode of China HowNet;
1, customer service hotline
Local bureau service telephone customer service centers have full-time customer service engineers in all provinces and cities across the country. When users have service needs, they can call the local office phone or the service engineer's mobile phone to get services at any time.
2. Remote service
Remote service is a service provided by Tsinghua Tongfangzhiwang (Beijing) Technology Co., Ltd. in order to improve the service quality for users. Remote service In the Internet network, the user's CNKI mirror server is connected with the company's remote service computer through remote access tools.
With the help of screen sharing, remote access, file transfer and other functions, the service mode is operated by the company's technical service engineers and coordinated by the user's technical engineers, and the operation failure of KNS (knowledge network service platform) mirror site can be quickly eliminated.
3. On-site service
The door-to-door service is completed by the customer service engineer of the customer service center of Tsinghua Tongfangzhiwang (Beijing) Technology Co., Ltd. The door-to-door service includes four forms: door-to-door training, door-to-door return visit, door-to-door data maintenance and door-to-door system maintenance. Users can call the service hotline or the local office to get on-site service when they need engineers to solve the problem.
4. Network services
Network service is mainly after-sales service provided to the majority of CNKI users with the network as the main medium. The content of network service includes: customer service area of website, communication service of BBS forum and topic selection consultation service.
References:
Baidu Encyclopedia-China HowNet