The investigation report is an analysis of a situation and an event, which is "removing the rough and selecting the fine, removing the false and retaining the true, from this to that, from the outside to the inside". The following is the investigation report of express delivery I collected, welcome to check it out!

Article 1: Campus Express Research Report Name: Zhang Dandan

Student ID: 100320 13 1

Major: Logistics Management

Class: class 1005

Teacher: Wang

Subject: Please take your photos home and leave your smile.

20** year 65438+February 30th.

Please take your photo back to your home, please leave your smile.

abstract

With the rapid development of economy, the logistics industry has also entered a period of rapid development. As an important branch of the logistics industry, campus express delivery has brought great benefits to the network economy and great pressure to the express delivery industry today.

In order to fully understand the demand of college students for campus logistics express delivery, this paper analyzes the current situation of campus express delivery, including data grouping, distribution sequence, statistical chart, total index, relative index, average index, symbol variation index, interval estimation and hypothesis test of parameters, correlation coefficient, regression analysis and other data analysis, so as to sum up the advantages and disadvantages of campus express delivery, whether it is a crisis or an opportunity to challenge campus express delivery, and how to develop express delivery. Finally, the advantages and disadvantages of campus express delivery are analyzed.

Keywords: campus express data analysis and development suggestions

catalogue

One,

( 1)

(2)

Second,

( 1)

(2)

Introduce the background of ......................................................... 4 and the research process of ................................................... 4. ............................... .................... 4 survey results ..................................................... 5 survey summary 5 results. And analysis of ................................................. 5

1. Scale and capacity of online shopping ......................................... 5

2. Types of campus express delivery ....................................... VII

3. Campus Express Satisfaction Analysis ....................................... 9

Third,

( 1)

(2)

(3)

(4)

Investigate and summarize .................................................... 15.

Problems found in the investigation ............................................ 15

Suggestions on Problems .......................................... 15

The limitations of market research .......................................... 16

Summary of research report .............................................. 16

I. Introduction

(1) background introduction

"Hello, XXX Express, please pick up the package at the south gate of the school before 165438+ 0: 00 a.m. to 5: 30 p.m." Text messages like this are familiar to many students in universities, and "campus express" has become an indispensable part of campus life. At present, the courier companies providing services in colleges and universities mainly include Shentong Express, Tong Yuan Express, ZTO Express and Dayun Express. These companies generally have business agents on campus, which provides great convenience for teachers and students to send and receive express delivery on campus. It is understood that campus express mainly comes from two aspects: First, online shopping. Compared with physical store shopping, online shopping is cheaper, more convenient and more extensive, and it has become the first choice for many college students, which is also the main reason for promoting the rapid development of campus express delivery industry. The other is family express. In universities, tens of thousands of teachers and students come from all over the country. It is safer and more convenient for family members to send some necessities by express delivery. The main contents of the package sent are clothes, quilts, books and so on.

Although many logistics companies have started businesses in various university campuses, there are also many logistics companies that have set up offices. Although the number is close to saturation, it is far from the point where supply exceeds demand. The survey shows that the main way for teachers and students to know about logistics companies is online shopping. In today's increasingly perfect e-commerce platform, the online shopping boom is bound to get hotter and hotter, which will not only bring broad market demand, but also bring unlimited business opportunities under campus logistics. According to the survey, although logistics companies have carried out campus logistics business, most of them pay little attention to campus express delivery business, and their operation mode and profitability are still in the exploration stage.

(2) the investigation process

1. The purpose of this survey is to understand the current situation of students' use of express delivery services such as Shentong, Tong Yuan, Zhongtong and EMS, and on the basis of understanding the current situation, to find and summarize various factors that affect the development of express delivery, the evaluation of various factors by students' consumer groups, and the places that express delivery companies should improve.

2. Research time:

3. Respondents: Some students in major campuses.

4. Analysis methods: data grouping, distribution series, statistical chart, total index, relative index, average index, significant variation index, interval estimation and hypothesis test of parameters, correlation coefficient, regression analysis, etc. * * * Used for data analysis.

Second, the survey results

(a) summary of the survey

In this study, questionnaires were compiled on the evening of February 24th, 20 10, and officially distributed and recovered on the evening of 25th, including 30 paper questionnaires, 7 online electronic questionnaires 17, 47 recycled paper questionnaires, 28 recycled paper questionnaires, 2 online electronic questionnaires 12 and 40 recycled questionnaires * *. In this paper, SPSS tools, combined with data grouping, distribution sequence, statistical chart, total index, relative index, average index, significant variation index, interval estimation and hypothesis test of parameters, correlation coefficient and regression analysis, are used to analyze the data of campus express questionnaire.

(2) Results and analysis

Proportion of online shopping students to all students

In the sample of 40 people, 36 students have made online shopping, accounting for 90% of the total, and 4 students have never made online shopping, accounting for 10%.

Calculated by structural relative index:

Online shopping: 36/40* 100%=90%

Never done online shopping: 4/40* 100%= 10%.

It can be seen that most students have done online shopping.

Proportion of students who have made online shopping

Chapter two: Introduction of the investigation report on campus express delivery.

Today, with the development of information network application, with the increasing popularity of online shopping, it is more and more frequent to exchange items with family and friends, and express delivery has become an indispensable part of our lives. In order to understand the situation of students' use of express delivery business in our school and analyze the consumer market of campus express delivery for college students, so as to build a logistics studio and develop campus express delivery business.

I. Purpose of the investigation

Understand the current situation of student express delivery in our school and analyze the campus express delivery consumer market.

Two. Survey design

(1) survey target

1. Find out how often college students use express delivery.

2. The main considerations for college students to choose a courier company.

3. The necessity of campus express service.

4. Campus express service requirements

(2) survey methods

This survey is mainly aimed at students in our school. By department, * * * distributed questionnaires 155, recovered questionnaires 14 1 and valid questionnaires 135.

Three. data analysis

1. 35 valid questionnaires1were collected, among which 25 have never used express delivery, and 0 have used 1 10, accounting for 8 1.5% of the total questionnaires. It can be seen that the campus express delivery consumption market is very considerable.

2. The purpose of using express delivery

As can be seen from the above table, online shopping has the largest number of people using express delivery, accounting for 56.3%, followed by sending documents and giving gifts on holidays. These three aspects of business logistics studios can undertake, so the source of campus express business is guaranteed.

3. Choice of courier company

As can be seen from the above table, the consumers who use Shentong Express are the most, and the consumption share of other express delivery companies is low. Therefore, if you want to set up a logistics studio to carry out campus express delivery business, you can be the first choice as Shentong's business agent.

4. Main considerations in choosing a courier company

As can be seen from the above table, when choosing a courier company, most students mainly consider the business speed of the company, and only 23.7% students consider the price factor. Therefore, the first consideration for opening a campus express service agency should be to improve the service speed.

5. The frequency of express delivery during school.

6. Inconvenient delivery

At present, among the courier companies selected by students, there are some inconveniences for consumers. First of all, because there are no outlets of these courier companies on campus, consumers need to go to places far away from school to pick up the goods. Secondly, because there is no unified arrangement, the operators of express delivery companies often come to pick up and deliver goods when students are in class, which is inappropriate.

7. Is it necessary to establish a campus express delivery agency?

Judging from the data in the above table, students think it is necessary to set up a courier agency on campus, accounting for 84.4%.

8. Rationality of extra charges for campus agent points.

As can be seen from the data in the above table, most students understand that extra fees are charged, so as long as the quality of campus express service is guaranteed, the profit is still considerable.

Four. abstract

According to the above data analysis of the current situation of students' express consumption demand, we can know that students in our school have great use and demand for express delivery, so the campus express consumption market is large. In addition, the respondents indicated that the requirements for campus express delivery mainly include reasonable price, fast delivery speed, simple business process and complete goods.

Investigator: Lu Jingshiya Mars.

Chapter three: Preface of the investigation report on campus express delivery.

Express delivery means that express delivery companies deliver customers' goods quickly by railway, highway, air and other modes of transportation. Express delivery is characterized by its speed and convenience from one place to another. In recent years, with the popularity of online shopping, the logistics between regions has increased, and the express delivery industry has developed rapidly. At the same time, as a service industry, it also provides a large number of employment opportunities and contributes to the economic growth of China. Now there are 170 16 college students in our college. As a part of college students' consumer market, the express delivery industry has been further prosperous. Therefore, we took campus express as the theme and conducted a partial random survey on students. I hope I can really understand the current situation of campus express delivery through investigation.

(1) Theme of the activity

Investigation report on campus express delivery

(B) Research purposes

Understand the current situation of students' use of express delivery, and on the basis of understanding the current situation, find and summarize various factors affecting the development of express delivery, the evaluation of various factors by student consumer groups and the improvement that express delivery companies should make.

Location.

(3) Local sampling survey was conducted by survey method.

(4) Investigation time

With the intensification of online shopping, more and more college students join the online shopping camp, which quickly stimulates the demand for express delivery by teachers and students on campus. This has also promoted the rapid development of campus express delivery, but at present, there are many problems in the operation of express delivery enterprises inside and outside many universities, such as disorderly competition and low quality of express delivery service, which still cannot satisfy teachers and students, and service complaints are increasing day by day. How to improve the express delivery industry? How do college students view the future of express delivery industry? According to the actual investigation of the members of the research department on the express delivery companies around the campus, the present situation of campus express delivery is as follows:

According to the survey, there are two modes of express delivery companies in the college: fixed agent points and non-fixed agent points.

There are fixed agents: Shentong Express, Tong Yuan Express, China Post and Dayun. There are no fixed agents: SF, Huitong and ZTO.

1) Location of the institution

Shentong Express Company: Middle Section of Backstreet

Tong Yuan Express Company: China Post at the University Gate, Dayun Backstreet.

2) The number of express parcels sent and received by the agent in a single day (peak season)

Shentong: Express delivery 150 pieces per day (you can only pick them up at the agency, and you don't charge one yuan a day). Tong Yuan: Express delivery per day 100 or so (you can only pick it up at the agency and send it to 3 yuan). Dayun: I received about 500 pieces of express delivery in a single day (free delivery to all parks). China Post: Express delivery in a single day is about 10 (delivered

Other express delivery: 30-40 pieces of express delivery are received in a single day, and 800 pieces are received in a single day. (Free to all parks)

Characteristics of Campus Express Market

1) There are many and miscellaneous agents.

In view of the position of the agent of the above express delivery company, campus express delivery presents many and miscellaneous characteristics. Although there are many agents, due to the rent problem, shops often choose to build simple houses or rent small shops with other shops to maintain their daily operations. The place is narrow and simple, and it is difficult for teachers and students to have a sense of trust; Articles are placed in disorder, teachers and students feel easy to lose, and the safety factor is not high.

2) great instability

Because the market share is limited, the profit earned by a single agent is also limited, and the net profit is relatively low under the expenses such as rent and labor cost. In this context, there will be frequent changes in addresses or agents, and even business changes.

From the chart, there are many companies in our school that provide express delivery services for teachers and students. So many express delivery companies give our students more choices, which also shows that the competition of express delivery in colleges and universities is fierce, and each express delivery company wants to occupy a certain campus market share.

In this survey, it is found that Shentong, Dayun and Postal Express Company occupy a large share of the campus. The reason is that Post and Dayun have set up agents in our school for a long time and have a certain popularity. In addition, they send express delivery to various school parks for free, which is an advantage; However, Zhongtong and Huitong also occupy a certain share because they also send express delivery to various parks. But the disadvantage is that there is no postal service and Dayun, which have great influence on teachers and students in our school. Tong Yuan charges students 3 yuan surcharge because their express delivery is only delivered to the agency. This series of express delivery companies have occupied their own campus market in Yucai, which also provides convenience for teachers and students to choose express delivery business.

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