Time goes by and never stops. It's time to start writing the company's departmental work plan. Write a plan to prepare for the next work! The following is a model essay on the annual work plan of each department of the company, which I have carefully compiled for you. I hope it will help you.

The annual work plan of each department of the company is 1, and the guiding ideology is

1. As the main channel for follow-up communication with customers, customer service department plays an important role, including customer data collection, service product monitoring and customer relationship maintenance. Take "customer-centered" as the purpose and "customer satisfaction" as the goal, and strive to do a good job in customer service; Establish the image of quality service, improve the management level of after-sales service, establish a professional team, and raise after-sales service to a new height and level.

2. Around the company's annual production and sales target of 654.38+0.5 million vehicles in 2000, we need good service support, a young, knowledgeable, professional, hard-working and energetic team, and an effective management system and assessment system to manage this team. Give full play to the advantages of service personnel in the front line of the market, collect advanced technical information and potential customer demand information in the industry, feedback external quality information in time, and put forward more reasonable suggestions.

Second, the overall work ideas of the department

According to the requirements of work objectives and the principles of standardization, quantification and assessment:

1, which extends the service function and realizes all-round services of pre-sale, in-sale, after-sale and information feedback.

2. Shorten the service process, avoid multi-head service, and realize one-stop service of "one incoming call, one stop service to the end".

3. Strengthen team building, improve the overall quality of service personnel, and comprehensively improve the service image.

4. According to the product sales volume and distribution area, gradually increase the number of itinerant service personnel and shorten the service arrival time.

5. Strengthen the management and utilization of customer files, increase the frequency of return visits, and strengthen the confidence of users to buy again.

6. After-sales work should conscientiously implement the company's policies, and the previous achievements should be maintained. Contradictions found in the operation of the service system shall be subject to the company's objectives.

7, service system quality construction, resolutely implement the service related management system, internal and external service personnel to establish detailed work indicators, in addition to the existing assessment content, supplement the monthly work summary, service process records, etc. , and implement internal training.

Three. job objective

1. During the warranty period, the return visit rate of customers is 100%.

2. The service satisfaction rate is over 98%.

3. The accuracy rate of parts shipment is over 98%.

Fourth, personnel requirements

1, the improvement of staffing; With the development of customer service, the staffing of this department needs to be improved.

2. Improve the internal process of customer service, management training and related management systems; Including the description of the main contents of the customer service department; Customer service center employee code; Customer service responsibilities; Return visit system; Formulate and implement the customer complaint/complaint system.

Verb (abbreviation of verb) customer information management

1. Customer data management: Customer data requires detailed registration of each customer's complete data by region, daily maintenance and good communication with the sales department. Any change of customer address, telephone number, person in charge, etc. Should be made in a timely manner; The information of parts suppliers should be accurate to facilitate the after-sales work of the company and customers.

2. User information management: All after-sales receipts returned by customers are entered into the system for easy searching, statistics and analysis.

3. Product quality information management: collect all kinds of product complaints fed back by customers, do a good job of classification, sorting and analysis, and hand them over to relevant departments of the company for handling in time.

4. Parts quality information management: After-sale warehouse should do a good job of feedback parts quality information, do a good job of data monitoring of important parts such as motor, controller, rear axle, differential, frame, front shock absorber and rim welding, classify, sort and analyze abnormal information in time, and report it to quality inspection department to prevent batch accidents.

Sixth, strengthen customer training and monitoring.

1. The itinerant service personnel will evaluate the after-sales ability of the newly developed dealers or dealers with low maintenance skills in the responsible area, provide technical guidance on site or organize regular training in the company to improve maintenance skills and product expertise; Communicate with customers in time and explain the company's new products and technologies in detail.

2. Customers who are good at after-sales service; Guide and help customers to establish independent after-sales service stores, and independently solve after-sales problems such as maintenance and parts replacement of vehicles sold in the region.

3. Strengthen the supervision and inspection of customer after-sales service, give correction and guidance to those who do not meet the requirements of the company, report serious violations to the customer service department in time, and take corresponding punishment according to the relevant provisions of the dealer contract.

Seven. Complaint management

Customer complaints in the service process should be reflected to the superior leaders in time, and the actual situation should be recorded in detail. And timely sorting to superior leadership; And strictly follow the customer complaint handling process. Should and assist all departments to do a good job in complaint handling, after the incident is handled, sort out the complaint form and file all kinds of handling documents.

Eight, customer service personnel training

With the continuous application of new technology, the shortening of product upgrading cycle and the improvement of customer expectations, the quality and combat effectiveness of customer service personnel must be improved to a higher level, which puts forward higher requirements for training. To this end, the following work plan is formulated:

1, increase the frequency of training work, and divide it into regular and irregular training assessment;

2. Pay attention to the training of combining theory with practical work, and pay attention to the combination of product basic knowledge and practical operation when receiving customers, especially the assessment of actual reception ability. Tour service personnel pay attention to the training of operation skills, daily troubleshooting ability and communication ability to improve the overall combat effectiveness of employees.

Nine, team building

Adhere to the principles of fairness, justice and openness, insist that only team interests can guarantee personal interests, create a learning atmosphere, and enhance employees' service concept and personal skills; Training of professional ethics, service concept and sense of ownership; Molding the working attitude of employee service, paying attention to the excavation of details, and urging employees to actively improve their own quality.

X. perfection of weakness

1, daily weekly, information * * *

Send the return visit results and customer feedback to relevant departments in writing every week, so as to keep abreast of customer trends. Use the weekly quality meeting time to comprehensively summarize customers' opinions and feedback, summarize the service quality of the week, formulate relevant rectification measures in different categories, and focus on checking the implementation of rectification measures.

2. All departments cooperate in various ways to reduce customer complaints.

When the customer service department receives customer complaints or finds that customers are dissatisfied during the company's internal return visit, it shall notify relevant departments and personnel in writing. And the customer service department will contact the customer again according to the department's solution to confirm customer satisfaction.

The annual work plan of each department of the company is a model essay. 2. Market development

According to the current concept and price of the company's products, we must first set a good positioning for the products, and a good direction can ensure the benign development of the company's products. In the previous market analysis, the transformation of market competitiveness was introduced, and the terminal market of wine industry has begun to become the main battlefield for manufacturers to compete. The expansion of wine chain stores is an obvious example. If manufacturers want to gain a foothold in this part of the market, they must make a breakthrough in service and innovation. In view of the present situation of the company, I suggest adopting a step-by-step decentralized development mode. The so-called step-by-step decentralized development method is to disperse the regional model stores first and develop the market in the form of point and area. In the process of developing the market, the direction is the first factor and the method is the second factor. The two are inseparable, and they must be strongly combined to develop a market suitable for the company's development.

Second, product sales.

According to the specific situation of the company and stores, formulate annual sales tasks and monthly sales tasks, and then decompose them according to the specific situation of the market. Break it down into monthly, weekly and daily. Divide the monthly, monthly and daily sales targets into various systems and stores, complete the sales tasks in each period, and improve the sales performance on the basis of the sales tasks. Summarize the shops that can't be completed and adjust them in time. The main means are: improving team quality, strengthening team management, carrying out various promotional activities at different stages, and formulating reasonable and effective reward and punishment system and incentive scheme (this is carried out according to the market situation and the actual situation of the time period). In the peak season of sales, we will carry out large-scale promotional activities for liquor chain stores and vigorously promote terminal market sales.

Third, customer management and maintenance.

Effectively manage and maintain the relationship between the existing terminal chain stores and agent customers, establish customer files for each chain store customer and agent customer, understand the sales situation and strength, and spread the company's corporate culture and product knowledge irregularly and planned, especially after the peak season and before the peak season. Understand the basic situation of agents and chain store leaders, visit regularly, communicate with each other, and make sales plans and promotion plans.

Fourth, brand and product promotion.

Brand and product promotion in 20__ years, cooperate with and implement the company's regular brand promotion and product promotion activities, enhance brand awareness, cultivate brand usage frequency and brand loyalty, and plan some low-cost public relations publicity activities through TV, magazines, newspapers, internet and outdoor publicity channels to enhance brand image. If possible, joint promotion with various chain customers can not only expand influence, but also establish good customer relations. Product promotion mainly includes some roadshows or static exhibitions, as well as some product promotion and normal business promotion.

Verb (abbreviation for verb) terminal layout

The establishment and popularization of terminal sales channel outlets will greatly increase. In view of this situation, the design department must actively cooperate with the sales department at any time and place, actively cooperate with the product image construction of chain stores and counter companies in stores, and display the product image in a unified, neat, reasonable and standardized manner, which can be based on the company's unified standards. Actively arrange regular posts, sample tracking and sales replenishment for terminal promotion and training. A specific person in charge of the company is responsible for formulating terminal layout standards.

Six, the planning and implementation of promotional activities

The planning and implementation of promotional activities are mainly carried out in sales, which can increase the sales of products in the off-season and promote the market share of the company's products. One is to strictly implement the company's promotional activities, and the other is to flexibly plan and adjust some promotional activities according to the market situation at that time and the promotional activities of competitors. The main idea is to seek advantages and avoid disadvantages, and highlight the planning advantages and disadvantages of key activities according to the advantages of the company's products and market resources.

Seven, team building, team management work plan

In the eyes of some people, the competition of wine brands is still a simple advertising war, price war, channel war, etc., but the essence of enterprise operation is forgotten. No matter how strong an enterprise's financial strength is and how deep its resources are, the manipulator of all resources will always be people! The wine industry has been pursuing service differentiation in recent years, so a good sales team is even more essential. Traditional team building has exhausted many enterprises and failed to play a team role. Only by having an excellent team can we really decide the rise and fall of the enterprise in the future wine competition.

Team building: A good team can make every member have a sense of belonging, and the two elements of belonging: one is to grow up in the team, and the other is to have a good income with the team. With these two points, the rational use of human resources should be considered when building a team. Misuse will not only waste company resources, but also affect the growth and cohesion of the team.

According to the organizational structure and employment documents of the property management company for 20 years, I am responsible for the property management department of Jinan West District. This management department consists of seven property projects, including government building, industrial and commercial bureau, personnel bureau, Xinhua News Agency, party school of provincial party committee, railway bureau and provincial discipline inspection commission, with a total management area of more than 300,000 square meters. Most of these projects are comprehensive properties with both residential and office buildings, representing the company's presence in Jinan and Shenzhen. Most of these projects have been taken over for more than a year, and the owners have gradually lost the feeling of enjoying the novelty of property management, replaced by higher service expectations and more critical eyes. Faced with the implementation of the contract law for 20 years, the severe employment situation and cost increase in the property management industry, the continuous improvement of the standards of owners, the dilution of various project management backbones, and the increasing difficulty and scale of management, how to lead employees to innovate and actively work, continuously consolidate the project management level and enhance the brand of Runhua property is the focus of my work this year. My work objectives are:

1, the property management of office buildings of party and government organs forms Runhua property model and characteristics.

2. The corporate culture promotion of Runhua Property goes deep into every management team.

3. Training is hierarchical, effective and systematic.

4. Pay attention to detail management and strengthen the implementation of good rules and regulations.

5. Paying attention to the potential of the project is the increase of property income.

In order to achieve my work goal, I will implement the following work measures:

First, discuss the property management of the office building of the party and government organs, and form the property model and characteristics of Runhua.

1. Create a harmonious office building and promote a healthy office building culture;

1) Prepare the emergency plan for office building emergencies, mainly including sub-plans such as fire, theft, robbery, water cut-off, power failure, flood, elevator trapped, injury, etc. , and according to the actual situation of the project written into a book, widely publicized to the owner, to create a safe atmosphere.

2) Each management office is equipped with a safe and convenient box, which contains a pump, a band-aid, a towel, a whistle, a sewing kit, a heart-saving pill and so on. So as to provide convenience for the host in an emergency.

3) Establish a health column in the office building, and publicize health knowledge in four phases and eight phases, covering diet, exercise, diseases, nutrition and other aspects, so as to create a healthy cultural atmosphere and send health knowledge to the owners.

2. Extend the service scope of office property management: on the basis of the original first inquiry responsibility system, further extend the service to meet the needs of owners. For the problems mentioned by the owner, such as the lost office key, flat bicycle tire, broken computer, even the broken TV set at home and the refrigerator not cooling, the management office regards the owner as a friend and is anxious to establish a service telephone file. Consciously contact some furniture maintenance, door and window maintenance, automobile maintenance, pipe dredging, curtain installation, carpentry, bricklayer, tap water, gas, power supply bureau and other maintenance telephones, and provide them when the owner needs them to solve the urgent need.

3. Carry out the "five noes" service in the management office, which is an important embodiment of smiling service. First, don't say "no" to the owner's inquiry; Second, don't say "no" to the owner's complaint; Third, don't say "no" to the needs inside and outside the post; Fourth, don't say "no" in the face of difficult and intractable problems; Fifth, don't say "no" to services that the company doesn't have.

4. In the first half of the year, the management office comprehensively investigated the owner's demand and launched new service measures.

Second, in-depth publicity of corporate culture, so that the corporate culture of Runhua Property Company can penetrate into every management team.

1. Formulate the 20-year corporate culture work plan of Jinan West District Property Management Department.

2. Establish a correspondent system. Correspondents are set up in each management office, with Runhua Newspaper, Centennial Runhua and Jinan Property Management Magazine as the main positions, responsible for the publicity and reporting work of this management office. At least one article per month should be submitted to the project department before 20th. All manuscripts are used for submission, and the management department prepares a cultural brief every month and sends it to all management offices to strengthen communication between management offices.

3. Every quarter, each management office organizes Runhua newspaper reading activities, writes the experience of the activities, and improves employees' sense of identity, pride and centripetal force.

4. Write a corporate culture brochure, including group introduction, property management company brochure, project introduction, company honor, etc. , used for pre-job training of employees, the director of management office is responsible for the first shift in Si Qian.

Third, the training of management departments is hierarchical, effective and systematic.

1. Each management office should make every effort to master the work level and existing problems of the management office and make effective training plans.

2. Submit the training plan of regular training on time every month, and check the implementation of the plan and the training effect irregularly.

3. Improve the pre-job training of employees and introduce the contents of the pre-job training, which shall be implemented by the directors and assistants of each management office.

4, increase the training of management personnel. As the saying goes, "the soldiers never tire of it", the level of the backbone personnel of the management office can not be improved, and the level of the operation level can be imagined. Management office weekly meeting, in addition to discussing the work, the director of management office is responsible for training the backbone, and the content should be recorded in the minutes of the meeting and included in the director's assessment. Similarly, at the meeting held by the property management department, the director of the procuratorial management office should also be urged to learn.

5. The director of the management office will work with the assistant to compile the property management implementation manual of their respective projects, sum up experience according to the actual requirements, and facilitate mutual learning between projects. The contents of the manual include: project overview, organizational structure, management system, case summary, cost calculation, practical experience, etc. Constantly improve yourself in the summary, and also lay the foundation for future management.

Fourth, pay attention to detail management and execution, and improve service level.

Details exist in daily work. My personal experience is that no matter how good and perfect the system is, it can only be empty talk if it is not implemented. If it is inconsistent and does not persist, it is that there is something wrong with our inspection and supervision. Especially for projects that have been taken over for more than one year, the director of the management office must constantly reflect on himself.

1, set up an equipment management team. Each project will be equipped with an equipment operator and set up an equipment operation team. Formulate team responsibilities, work objectives and measures. Find out the hidden dangers of each project and ensure the safe operation of the equipment.

2. Integrate cleaning power, introduce domestic service, and gradually mature. Including service items, service price, operation mode, distribution mechanism, use of cleaning tools and detergents, etc.

3. Improve the warehouse management of various projects. Integrate the material resources of each management office, increase the recycling of some items and save costs. And organize cleaning and maintenance backbone to exchange experiences.

4, a comprehensive inspection of the implementation of the management system. Rules and regulations that have been implemented but not adhered to, or rules and regulations that have become a process in the process of implementation, should be carefully studied and re-implemented.

Five, pay attention to the potential of the project, is the further increase of property income.

The implementation of the 20-year contract law has further increased labor costs. At present, the increased expenses of the industrial and commercial bureau, personnel bureau, government building and railway bureau have been put in place and contracts are being signed. As the contract for the Xinhua News Agency project was signed at the end of _ _ _, it is difficult to get the fee. ShengJiWei is a new project, the cost is difficult to win. The Party School of the Provincial Party Committee is actively striving for it. It is hoped that the increased expenses will be borne by the party school or the owners. In addition, the management office will actively expand the market:

1. Property management of office buildings and dormitories directly under the Municipal Administration for Industry and Commerce. The mobile company added two cleaning services.

2, the provincial party school office building and other dormitory property management.

3. The Provincial Commission for Discipline Inspection actively pays attention to the new dormitory building.

4. Contact the office building cleaning service project around the Railway Bureau.

At the beginning of 20__, the company successfully took over all the projects entrusted by provincial hospitals and made a good start, which caused great shock in Shandong property management industry. Although we still face many difficulties, the company's development is full of hope, and we have reason to believe that Runhua Property will have a better tomorrow!

February 20, 20_

Annual work plan of company departments 4 Gynecology is the key development department of our hospital. With the help of hospital leaders and related brother departments, gynecology has developed steadily and rapidly and achieved satisfactory results. Combined with the "management innovation, service innovation and environmental innovation" of our hospital; Reform the hospital, run the hospital with characteristics, and revitalize the hospital with talents! " The basic strategic policy of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

First, adhere to the patient-centered principle and strive to provide first-class services.

In, our department insisted on taking patients as the center, taking patients' needs as the starting point of all work, providing patients with satisfactory medical services, carrying out patients' selection of doctors, implementing the responsibility system of first diagnosis, carrying out health education, discussing difficult diseases and other activities. Provide patients with comprehensive services such as psychology, prevention and health care. Let patients enjoy high-quality medical services, but also enjoy health medical services and establish a high-quality lifestyle. Respect the rights of patients. Strive to create good social and economic benefits for the hospital.

Second, further improve the quality of medical care and extensively carry out humanistic care.

With the continuous development of science and technology, patients have higher and higher requirements for hospitals. In _ _ _, our department should take meeting patients' demand for medical technology and service quality as the starting point of all work. Strive to improve the overall level of general medical technology. Through the irregular discussion of difficult diseases in the department, expert consultation outside the hospital and case discussion, the diagnosis and treatment level of various common and difficult diseases will be continuously improved. We should give full play to the role of each doctor and make good plans. Subscribe to relevant books and magazines to learn about the new progress of undergraduate study. So as to constantly improve their professional level and quality, master advanced theories at home and abroad, and improve the overall medical level of general practitioners. At the same time, we should give patients more humanistic care, insist on starting from small things, turn small things into miracles, make details to the extreme, surpass services, repeat wonderful things, and leave patients with the warmth of home.

Third, further strengthen management awareness and establish scientific management awareness.

The sustainable development of hospitals is inseparable from effective and correct management methods. Marketing is not only a means of management, but also a way of survival and development. Every department and employee should have a sense of marketing, which should run through our daily work. We should not only improve the hard medical service-technical service, but also innovate the soft medical service-humanistic medical service. Only by constantly innovating service content and service methods can we attract more patients, benefit from service, benefit from new technology, open up sources and reduce expenditure, strive for progress, overcome difficulties and strive to create greater benefits.

Fourth, continue to strengthen quality management to ensure the safety and reliability of medical care. Medical quality is the lifeline of hospital's sustainable development.

In the coming year, our department will strengthen quality management to ensure medical safety. Medical record discussion system, consultation system, accurate and standardized technical operation, special attention to the writing of medical documents, and adherence to rational drug use. In addition, it is necessary to strengthen the study of medical rules and regulations such as the Regulations on Handling Medical Accidents and Writing Medical Care Documents, raise awareness ideologically, strictly control behaviors, implement the awareness of risk prevention in every work, and explain the illness to patients and their families at ordinary times, solicit opinions and make demands. Eliminate hidden dangers and put an end to medical disputes and medical accidents.

Fifth, increase business training and learning, build professional and technical teams, and introduce talents.

Team building is a bottleneck restricting the business development of our department, and it is also the main crux of the security problem. Strengthening personnel training, education and business learning will be one of the most important tasks of _ _. In view of our department's short development time, incomplete professional skills and imperfect talent echelon, our department will organize medical staff to study professional skills in superior hospitals in _ _ _, strengthen the professional quality training of gynecological teams, organize business study and examination, first aid knowledge training, operational skills training and assessment every month, improve emergency response ability, be ready to deal with specialist first aid at any time, strengthen gynecological business strength, and require department staff to actively participate in professional knowledge training organized by superior medical institutions to broaden the knowledge of medical staff.

Six, strive to complete the target responsibility issued by the hospital, and strive to overfulfil the task in _ _ years.

Facing the fierce competition in the medical market, the situation in our hospital is still grim. Survival and development is the historical responsibility of every employee. We must raise awareness, according to the overall deployment of the hospital, do our best to collect more patients, do a good job in a down-to-earth manner, strive to complete the target responsibility letter issued by the hospital, increase medical income and promote the sustainable development of the hospital.

According to the development requirements of the company, the material control of the company in 20__ years should be systematic and informative, and all the work of material control should be based on real and effective data. Therefore, the work plan and objectives of the material control department in 20__ years are:

I. Organization and system construction.

1. Organization system construction and power determination.

According to the general requirements of the Human Resources Department and the Administration Department, and starting from the actual situation of our company, we will report the job responsibilities and job descriptions of the employees in this department, assist the Human Resources Department and the Administration Department to establish the performance appraisal indicators of the Material Control Department, and ensure the realization of the management objectives of the Material Control Department from the system. In the process of establishing the system, the work authority and work content of personnel at all levels will be clarified, job descriptions will be formulated to avoid overstaffing, and in particular, various forms of approval processes, operating procedures and methods will be established to prevent abuse of power.

2. Publicity of the company's core values and effective communication within the department.

The department staff's cognition and recognition of the company's core values will more effectively stimulate their work enthusiasm, guide them to consciously work and self-check their work performance, and play an important role in promoting the overall quality of employees. Publicity, communication and education of department staff will be a key work of the material control department next year. We will use the company's various resources to train employees in various aspects such as professionalism and professional skills, and invite human resources leaders to explain the company's vision, industry development, our position in the industry, and employees' personal career prospects and career planning.

3. Prepare documents.

The departmental system must not be verbally expressed by the leaders, let alone constantly changed. The departmental system is equally binding on every employee in the department, and cross-departmental matters are coordinated and signed by the company. In the coming year, we will improve or compile various management systems from the perspective of enterprises and take the purpose of enterprises as the center. When it comes to cross-departments, we will fully consider the connection of the system and submit it to the superior department of the company to ensure the effectiveness and operability of the system.

4. Pay attention to and participate.

Efforts will be made to make the implementation of various rules and regulations of the company and departments form an example for subordinates to follow, so that the employee recognition system is above all else, and once it is violated, it will be punished, forming a good enterprise system atmosphere.

2. Department operation plan.

Under the overall deployment of the company, with the system as the guarantee, formulate various specific business objectives.

1. Calibration of warehouse data and effective control of dynamic process of warehouse material data.

We will strictly control the procedures for sending and receiving materials and the regulations on material management in warehouses, strengthen the consistency requirements of account cards, and actively introduce and standardize scientific management methods, such as FIFO, kanban operation in lots and warehouses; Weekly spot check system for important materials, systematic accounting and weekly proofreading system for material cards and objects; It is emphasized that inventory operation is an important part of warehouse operation and one of the indicators of KPI assessment system.

2. Establishment of material control system.

_ _ includes the statistics of receiving and dispatching materials in the current month, the complete classification of materials, the formulation of MRP (Material Requirement Plan) and process control. The issue data of materials in the current month is a very important reference for considering the material demand in the next month, and it is also the main data for calculating the material loss, while the statistics of material income data are the main reference for the budget statistics of the material control department.