Communication skills of cancer patients: matters needing attention in communication
1. Good nurse-patient relationship is an important guarantee for the success of psychological nursing.
2. Pay attention to nonverbal communication, because it plays an important role in the communication of thoughts and emotions.
3, understand the condition before formal conversation with patients, plan the specific purpose and content of the conversation, make the conversation targeted, and make patients willing to accept.
4. Pay attention to avoid iatrogenic psychological problems caused by verbal hints, vague explanations and incorrect guidance. Do not discuss the patient's defects, poor prognosis and family affairs, and keep the patient's conversation confidential.
5, contact and talk to respect the patient's personality. Patients should be psychologically prepared for the conversation, and don't feel sudden and reluctant. If you are absent-minded, anxious, depressed, angry, or the patient doesn't trust the nurse, it is not suitable for a formal conversation.
6, for informal conversation, don't show boredom, negative opposition, promise to patients to honor, to patiently explain the impossible, can't perfunctory, make unrealistic promises. Any treatment and care of patients should tell the patients the reasons and precautions for treatment and care, so as to obtain the cooperation of patients.
7. Nurses are required to be good at using communication skills in the whole nursing process, such as using the above three principles of listening, ensuring and supporting psychotherapy, patiently listening to patients' complaints, showing interest in the conversation, putting themselves in patients' shoes, understanding their inner world and feelings, and making patients feel that nurses can understand their inner world and feelings. Don't interrupt the patient's conversation unless necessary. Keep proper eye contact and natural relaxation posture during the conversation, and make it clear in a calm, friendly and acceptable way. The tone of conversation should be gentle and infectious, and through sincere emotional communication, a good therapeutic nurse-patient relationship should be gradually established and maintained with patients.
Psychological nursing process of tumor patients: skills to solve psychological problems
1. Relieve patients' psychological problems caused by lack of knowledge through verbal and nonverbal means.
2, create a relaxed and comfortable environment, reduce the adverse stimulation to patients, such as indoor light should be soft, reduce noise; Appropriate humorous language.
3. Respect patients and speak kindly.
4. Encourage patients to participate in all activities and communicate with the outside world.
5, the patient's most trusted person should always talk to the patient.
6, take appropriate relaxation therapy, such as hot bath, massage, music, limb breathing, etc.
7. For fear, we can give some examples of rehabilitation treatment to show that the prognosis of the same disease is not necessarily the same. At the same time, according to the patient's specific psychological status and endurance, appropriately inform the patient of the changes in his condition and possible problems (such as the side effects of chemotherapy), so that the patient can be psychologically prepared in advance. If chemotherapy has no side effects, the fear will be obviously alleviated. In the process of informing, patients should always be full of expectation and hope.
8. For sadness, we can talk to patients, let them express their sadness, let them vent their sadness (such as crying) at the right time and place, and express their full understanding and sympathy; Guide patients to face the reality, realize that only sadness is useless, and actively cooperate with treatment to overcome the disease should be done.
9. Most desperate cancer patients are in the middle stage of the disease. Nurses and their families should actively create conditions, have self-control and endurance, be amiable, and take good care of them, so that patients can get the greatest psychological support and comfort and relieve their psychological pain.
Articles on communication skills and psychology of cancer patients;
1. Communication skills with patients
2. Doctor-patient communication skills
3. 3 pieces of nurse-patient communication skills.
4. How to communicate effectively with patients
5. Talking about the psychological nursing papers of tumor
6. Talking about nurse-patient communication skills
7.3 articles on doctor-patient behavior and doctor-patient communication skills
8.3 articles about doctor-patient behavior and doctor-patient communication skills.