Year-end summary report on domestic service 1 1. Company profile
Hubei Good Sisters Home Economics Service Co., Ltd. is a well-known enterprise in Xiangfan home economics industry. Liu is registered as a company legal person, vice president of Hubei Family Service Association and vice president of the Preparatory Committee of Xiangfan Family Service Association. Hubei Good Sisters Domestic Service Co., Ltd. is a domestic service company established on the basis of the original Xiangfan Weimin Domestic Service Agency (the governing unit of Hubei Family Service Association) and Fancheng Good Sisters Domestic Service Center, with a registered capital of 300,000 yuan.
Hubei Good Sisters Home Economics Service Co., Ltd. began to implement the business model of employee system and intermediary double home economics service in XX. The company has 18 managers, 5 teachers, 600 regular employees, nearly XX intermediary waiters and more than 600 regular customers. The company has four service outlets: Xiangcheng Civil Service Agency; Good Sisters Home Economics Hong Guang Community Service Station; Songhe Road is a civil domestic service center; Changhong Road Good Sisters Home Economics Training School. In recent years, great efforts have been made to serve the citizens and solve the employment problems of laid-off workers in urban and rural areas and rural surplus labor force, which has achieved certain results and attracted the attention of all walks of life, relevant government departments and news media.
In XX, Hubei Province held the first skill competition for female domestic helpers. On September 15, our company won two champions and three runners-up in Xiangfan "Magnolia" Women's Domestic Service Skills Competition. Cooking champion Zhang Xingxian, maternal and child care champion Huang Hanju and cooking runner-up Du were awarded by Xiangfan Evening News. The picture of Ruan Yan, a maternal and infant nurse, was published in the sixteenth edition of People's Daily on September XX 16. Cooking champion Zhang Xingxian also won the third place in the "Magnolia" domestic service skill competition in Hubei Province. Our company won the organization award of the first "Magnolia" domestic waiter skill competition in Hubei Province. Our company * * * won 1 certificate for senior and intermediate domestic workers and 12 certificate for junior domestic workers in this skill competition for domestic workers. In April of XX, she won the "Excellent Enterprise of Honesty and Trustworthiness" award of Hubei Family Service Association, and in August of XX, she won the "Excellent Female Domestic Service Enterprise (Entity) award of Hubei Women's Federation. In XX, 1 1 was named as the designated training institution of "Home Economics Service Project" by Hubei Provincial Department of Commerce, Department of Finance and Federation of Trade Unions. Since XX, we have conducted comprehensive vocational skills training for domestic servants. Domestic servants have obtained training certificates and vocational skills qualification certificates, and the quality and practical skills of employees have been comprehensively improved.
Second, actively explore the labor market for job hunting.
According to the market demand of domestic service and the personal specialties of domestic servants, we provide free employment consultation, vocational skills training and job introduction for laid-off and unemployed people and rural surplus labor force. Actively expand the scope of employment and find a job. In order to solve the current situation that customer service is in short supply, not long ago, we held a xx home service training class with fancheng district Hong Guang Community, with more than 40 participants. The students were taught theoretical knowledge and practical skills such as legal knowledge, professional ethics, etiquette, home cooking, household cleaning, maternal and child care, and received good results.
In order to expand the scope of publicity and increase the number of customers, we have signed cooperation agreements with more than a dozen property management companies. In more than 40 residential quarters, "Warm Tips" signs for convenient service have been installed to share resources with residential quarters and win-win cooperation, so as to facilitate owners to get in touch with us and invite satisfactory domestic servants. The residential area and the housekeeping company implement dual management for the waiters, which not only standardizes the certified posts of the housekeeping waiters, but also facilitates the safe and orderly management of the residential area; That is to enhance the reputation of domestic companies, but also reflects the community's warm and thoughtful service to owners; It not only increases the number of customers of domestic companies, but also meets and facilitates the employment needs of community owners. This move has been affirmed and praised by superior leaders.
Year-end summary report of domestic service II. company profile
Hubei Good Sisters Home Economics Service Co., Ltd. has implemented the business model of employee system and intermediary double home economics service since 20 years. The company has 18 managers, 5 teachers, 600 regular employees, nearly 20 intermediary waiters and more than 600 regular customers. The company has four service outlets: Xiangcheng Civil Service Agency; Good Sisters Home Economics Hong Guang Community Service Station; Songhe Road is a civil domestic service center; Changhong Road Good Sisters Home Economics Training School. In recent years, great efforts have been made to serve the citizens and solve the employment problems of laid-off workers in urban and rural areas and rural surplus labor force, which has achieved certain results and attracted the attention of all walks of life, relevant government departments and news media.
In 20 years, Hubei Province held the first skill competition for female domestic helpers. On September 15, our company won two champions and three runners-up in Xiangfan "Magnolia" Women's Domestic Service Skills Competition. Cooking champion Zhang Xingxian, maternal and child care champion Huang Hanju and cooking runner-up Du were interviewed by Xiangfan Evening News reporter. On September 16, 2000, the sixteenth edition published a photo of Ruan Yan, a maternal and child nurse, in the competition. Cooking champion Zhang Xingxian also won the third place in the "Magnolia" domestic service skill competition in Hubei Province. Our company won the organization award of the first "Magnolia" domestic waiter skill competition in Hubei Province. Our company * * * won 1 certificate for senior and intermediate domestic workers and 12 certificate for junior domestic workers in this skill competition for domestic workers. In April, 2000, she won the award of "Excellent Enterprise of Honesty and Trustworthiness" from Hubei Family Service Association, and in August, 2000, she won the award of "Excellent Female Domestic Service Enterprise (Entity)" from Hubei Women's Federation. 20 years 1 1 was named as the designated training institution of "domestic service project" by Hubei Provincial Department of Commerce, Department of Finance and Federation of Trade Unions. Over the past 20 years, we have conducted comprehensive vocational skills training for domestic servants. Domestic servants have obtained training certificates and vocational skills qualification certificates, and the quality and practical skills of employees have been comprehensively improved.
Second, actively explore the labor market for job hunting.
According to the market demand of domestic service and the personal specialties of domestic servants, we provide free employment consultation, vocational skills training and job introduction for laid-off and unemployed people and rural surplus labor force. Actively expand the scope of employment and find a job. In order to solve the problem that customer service is in short supply, not long ago, we held the second domestic service training course with fancheng district Hong Guang Community, with more than 40 participants. The students were taught theoretical knowledge and practical skills such as legal knowledge, professional ethics, etiquette, home cooking, family cleaning, maternal and child care, and received good results.
In order to expand the scope of publicity and increase the number of customers, we have signed cooperation agreements with more than a dozen property management companies. In more than 40 residential quarters, "Warm Tips" signs for convenient service have been installed to share resources with residential quarters and win-win cooperation, so as to facilitate owners to get in touch with us and invite satisfactory domestic servants. The residential area and the housekeeping company implement dual management for the waiters, which not only standardizes the certified posts of the housekeeping waiters, but also facilitates the safe and orderly management of the residential area; That is to enhance the reputation of domestic companies, but also reflects the community's warm and thoughtful service to owners; It not only increases the number of customers of domestic companies, but also meets and facilitates the employment needs of community owners. This move has been affirmed and praised by superior leaders.
Third, purchase high-end household equipment to carry out simulated training for domestic workers.
A few years ago, due to the shortage of training venues and teachers, it was difficult to provide comprehensive and comprehensive training for domestic service personnel, especially for high-end families. Now, our company has its own teachers. In May this year, the company rented a 180 square meter simulated high-grade family room on Changhong Road as a training classroom for domestic attendants, and invested more than 70,000 yuan in teaching equipment, including large-screen LCD color TV, advanced camera, notebook computer, refrigerator, washing machine, floor washer and vacuum cleaner. There are cooking training rooms (complete sets of cookers, range hoods, refrigerators, induction cookers and microwave ovens), cleaning training rooms (toilets, bathtubs, washing machines, floor washers and water absorbers) and home office training rooms (computers, printers, fax machines, televisions, DVD players, telephones, cameras and water dispensers). Train students to simulate the practical skills of high-end families and let them master the use and operation of various household appliances and office equipment. Closely combine knowledge training with skill training, teaching training with practical training, effectively improve the basic quality of employees, and constantly improve service skills, service quality and service level.
Four, formulate feasible training plan and management system.
The company has formulated the school charter and development plan, teaching management system, teacher management system, student management system, financial management system and equipment management system. According to the national professional standards for domestic servants, students can reach the level of junior, middle and senior domestic servants required by the standards through training. Conduct comprehensive and systematic training and guidance from theoretical knowledge to operational skills. We have made a teaching and training plan, and put forward specific requirements for training objectives, training time, curriculum, teaching requirements and contents, and problems that should be paid attention to in teaching. In the training, according to the changes of market demand, user demand and employees' personal characteristics, the core content is to improve professional theoretical knowledge and operational skills and strengthen professional ethics education. Through classroom teaching, watching DVD and experience exchange, the theoretical knowledge and practical operation are combined to improve the quality of students and reach the post level of domestic service.
In order to make the company bigger and stronger, we set up a cleaning branch this year, and carried out projects such as exterior wall cleaning, new house reclamation, ground renovation, unit cleaning and trusteeship, and planned to open a single club or a service department for the elderly during the year. Strive to expand two more service outlets. In 2008, the company has established a trade union organization, and the request report on the establishment of the company's party branch has also been submitted to the fancheng district Hong Guang Community Party Committee for approval.
We are determined and confident that under the correct leadership of Xiangfan Municipal Bureau of Commerce, we will strive to complete all the tasks stipulated in the "Domestic Service Project", continue to advance in exploration, sum up in progress and innovate in summary. Never let down the ardent hopes of leaders at all levels for the domestic service industry and bring sunshine to thousands of families. Add luster to the development of domestic service industry. Make new and greater contributions to promoting employment, serving people's livelihood and promoting the development of a harmonious society.
3-year-end summary report of domestic service Someone once said that the years of life are a string of pearls, a long life is a set of music, and the warmest and touching experience is the most wonderful music. The unique charm gained by some experiences is a wealth that no one can grab. Happiness is not only an achievement that has been achieved, but also a process of struggle. Like every pearl on a necklace, every pearl should shine. Those shocking past experiences, like snow, make people linger after the beautiful rain. In fact, they didn't leave, but stayed with us. Broaden the horizons of the mind. Yes, just like this internship. Things that seemed unimportant at that time were told to colleagues after returning to the hotel. All the unpleasant things have been played out, leaving some unforgettable memories and moving memories.
The leaders of Jinsha Hotel decided to send the first batch of employees to Beijing for internship on June 25th. At that time, we listened happily, because we were full of illusions and yearning for the outside world and Beijing, and the outside world was wonderful. We all want to go out and learn about Beijing's management style and hotel culture. So we all embarked on a journey to Beijing happily. All the way south to Beijing for more than six hours, and then divided into five teams and went to five hotels.
I was assigned to Shunxin Green Resort in Lisui Town, Shunyi District, Beijing. There are 1 1 people in our team. The next day, seven women and four men went to work, and we were all assigned to the catering department. Catering is a peak season. There are Chinese restaurants, Huai Garden, Xiang Garden, eight private rooms and Parliament. The purpose of internship is to better understand the business knowledge of catering and improve the practical ability of catering, so as to better understand the hotel industry and make a good start for entering this industry in the future.
One and a half hours after taking the shuttle bus from Beijing to Shunxin Resort, the first thing you see is the 3000-mu forest, 2000-mu water area and 500-mu golden beach in Fiona Fang. This place is commonly known as the natural green oxygen bar, and the resort is located in it. There is a lake on the west side of the hotel, surrounded by the Chaobai River. As far as you can see, this is a paradise. The environment is beautiful and the air is particularly fresh. I am surprised that there is such a good place in Beijing.
Internship experience: I feel a lot of pressure when I first arrived here, and I am often angry and sick, but the work is really like what my predecessors said-hard work, the hotel rushed to work without training employees, and did not set job responsibilities and job descriptions for employees, leaving us with no concept at all, except that this is a four-star resort that opened in 20-2000. Although this is the most critical link in the human resource management of modern enterprises, in the impression of employees, my job is to obey the tasks assigned by the foreman every day and be ready to listen to the leadership. There is no fixed job, or the division of labor is not clear. We will go wherever we need to. Employees represent the image of the whole restaurant, which is a very important aspect of the restaurant. Employees' uniforms are not only more energetic, but also improve work efficiency. At the same time, employee uniforms reflect the internal culture of an enterprise. An enterprise without culture is like a person without soul. How can enterprises without morale benefit? But what makes me happy is that the staff in the restaurant are so warm and friendly. They are not cold and blunt to us because we are interns. After being tired, a sweet smile from colleagues and an ordinary "hard work" will move people. It seems that employees know everyone's feelings best because they can see things from their own perspective.
On October 8th, 65438/KLOC-0, my internship in Beijing ended. In these days, I really learned a lot. In addition to learning the skills of restaurant service procedures, you can also exercise your patience. However, the service consciousness not only requires the waiter to have the idea and desire to provide quality service for the guests, but also should have the same consciousness to himself. This is the true meaning of "service consciousness", and this is the true quality of a waiter.
These are the feelings and thoughts of my internship. As a feeling, he may have many subjective traces, but only employees can really feel this feeling. Therefore, I hope that before making a decision, the leaders can consider the interests of the hotel as well as the employees. Only in this way can we get the support of more employees. Finally, I would like to thank Shunxin Green Resort for providing such internship opportunities and the leaders for their help. I hope the resort is getting better and better.
Year-end summary report of domestic service 4 A domestic service company has implemented the business model of employee system and intermediary dual domestic service since 20 years ago. The company has 18 managers, 5 teachers, 600 regular employees, nearly 20 intermediary waiters and more than 600 regular customers. The company has four service outlets: namely, a private domestic service organization; A home economics Hong Guang community service station; Domestic service center; Home economics training school. In recent years, great efforts have been made to serve the citizens and solve the employment problems of laid-off workers in urban and rural areas and rural surplus labor force, which has achieved certain results and attracted the attention of all walks of life, relevant government departments and news media.
I. Achievements
In 20 years, a province held the skill competition for female domestic helpers for the first time. On a certain day, our company won two champions and three runners-up in the "XXX" Women's Domestic Service Skills Competition in a certain city. A champion in cooking, a champion in maternal and child care and a runner-up in cooking were interviewed by the Evening News reporter. The photos of the maternal and child caregivers in the competition were published in the 20th edition of the daily newspaper 16. A cooking champion also won the third place in the skill competition of a domestic servant in a province. Our company won the organization award of the first "A" class female domestic helper skill competition in a province. Our company * * * won 1 certificate for senior and intermediate domestic workers and 12 certificate for junior domestic workers in this skill competition for domestic workers. In the month of 20 years, he won the "Excellent Enterprise of Honesty and Trustworthiness" award of a provincial family service association, and in the month of 20 years, he won the "Excellent Domestic Service Enterprise (Entity) Award of a provincial women's federation". A certain year 1 1 was named as the designated training institution of "domestic service project" in a province by the Department of Commerce, the Department of Finance and the Federation of Trade Unions. In fact, since 20 years ago, we have conducted comprehensive vocational skills training for domestic servants. Domestic servants have obtained training certificates and vocational skills qualification certificates, and the quality and practical skills of employees have been comprehensively improved.
Second, actively explore the service market and apply for a job.
According to the market demand of domestic service and the personal specialties of domestic servants, we provide free employment consultation, vocational skills training and job introduction for laid-off and unemployed people and rural surplus labor force. Actively expand the scope of employment and find a job. In order to solve the current situation that customer service is in short supply, not long ago, we held the second domestic service training course with a community in a certain district, with more than 40 participants. The students were taught theoretical knowledge and practical skills such as legal knowledge, professional ethics, etiquette, home cooking, family cleaning, maternal and child care, and received good results.
In order to expand the scope of publicity and increase the number of customers, we have signed cooperation agreements with more than a dozen property management companies. In more than 40 residential quarters, "Warm Tips" signs for convenient service have been installed to share resources with residential quarters and win-win cooperation, so as to facilitate owners to get in touch with us and invite satisfactory domestic servants. The residential area and the housekeeping company implement dual management for the waiters, which not only standardizes the certified posts of the housekeeping waiters, but also facilitates the safe and orderly management of the residential area; That is to enhance the reputation of domestic companies, but also reflects the community's warm and thoughtful service to owners; It not only increases the number of customers of domestic companies, but also meets and facilitates the employment needs of community owners. This move has been affirmed and praised by superior leaders.
Third, purchase high-end household equipment to carry out simulated training for domestic workers.
A few years ago, due to the shortage of training venues and teachers, it was difficult to provide comprehensive and comprehensive training for domestic service personnel, especially for high-end families. Now, our company has its own teachers. This month, the company rented a simulated high-end family room of 180 square meters in a certain road as a training classroom for domestic attendants, and invested more than 70,000 yuan in teaching equipment, including large-screen LCD color TV, advanced camera, notebook computer, refrigerator, washing machine, floor washer and vacuum cleaner. There are cooking training rooms (complete sets of cookers, range hoods, refrigerators, induction cookers and microwave ovens), cleaning training rooms (toilets, bathtubs, washing machines, floor washers and water absorbers) and home office training rooms (computers, printers, fax machines, televisions, DVD players, telephones, cameras and water dispensers). Train students to simulate the practical skills of high-end families and let them master the use and operation of various household appliances and office equipment. Closely combine knowledge training with skill training, teaching training with practical training, effectively improve the basic quality of employees, and constantly improve service skills, service quality and service level.
Four, formulate feasible training plan and management system.
The company has formulated the school charter and development plan, teaching management system, teacher management system, student management system, financial management system and equipment management system. According to A Standard for Domestic Servants, students can reach the level of junior, intermediate and senior domestic servants required by the Standard through training. Conduct comprehensive and systematic training and guidance from theoretical knowledge to operational skills. We have made a teaching and training plan, and put forward specific requirements for training objectives, training time, curriculum, teaching requirements and contents, and problems that should be paid attention to in teaching. In the training, according to the changes of market demand, user demand and employees' personal characteristics, the core content is to improve professional theoretical knowledge and operational skills and strengthen professional ethics education. Through classroom teaching, watching DVD and experience exchange, the theoretical knowledge and practical operation are combined to improve the quality of students and reach the post level of domestic service.
In order to make the company bigger and stronger, we set up a cleaning branch this year, and carried out projects such as exterior wall cleaning, new house reclamation, ground renovation, unit cleaning and trusteeship, and planned to open a single club or a service department for the elderly during the year. Strive to expand two more service outlets.
We are determined and confident that under the correct leadership of the Municipal Bureau of Commerce, we will strive to complete all the tasks stipulated in the "Domestic Service Project", make constant progress in exploration, sum up in summary and innovate in summary. Never let down the ardent hopes of leaders at all levels for the domestic service industry and bring sunshine to thousands of families. Add luster to the development of domestic service industry. Make new and greater contributions to promoting employment, serving people's livelihood and promoting the development of a harmonious society.
Year-end summary report of domestic service 5 I. Company profile
Hubei Good Sisters Home Economics Service Co., Ltd. is a well-known enterprise in Xiangfan home economics industry. Liu is registered as a company legal person, vice president of Hubei Family Service Association and vice president of the Preparatory Committee of Xiangfan Family Service Association. Hubei Good Sisters Domestic Service Co., Ltd. is a domestic service company established on the basis of the original Xiangfan Weimin Domestic Service Agency (the governing unit of Hubei Family Service Association) and Fancheng Good Sisters Domestic Service Center, with a registered capital of 300,000 yuan.
Hubei Good Sisters Home Economics Service Co., Ltd. began to implement the business model of employee system and intermediary double home economics service in XX. The company has 18 managers, 5 teachers, 600 regular employees, nearly XX intermediary waiters and more than 600 regular customers. The company has four service outlets: Xiangcheng Civil Service Agency; Good Sisters Home Economics Hong Guang Community Service Station; Songhe Road is a civil domestic service center; Changhong Road Good Sisters Home Economics Training School. In recent years, great efforts have been made to serve the citizens and solve the employment problems of laid-off workers in urban and rural areas and rural surplus labor force, which has achieved certain results and attracted the attention of all walks of life, relevant government departments and news media.
In XX, Hubei Province held the first skill competition for female domestic helpers. On September 15, our company won two champions and three runners-up in Xiangfan "Magnolia" Women's Domestic Service Skills Competition. Cooking champion Zhang Xingxian, maternal and child care champion Huang Hanju and cooking runner-up Du were interviewed by Xiangfan Evening News reporter. The picture of Ruan Yan, a maternal and infant nurse, was published in the sixteenth edition of People's Daily on September XX 16. Cooking champion Zhang Xingxian also won the third place in the "Magnolia" domestic service skill competition in Hubei Province. Our company won the organization award of the first "Magnolia" domestic waiter skill competition in Hubei Province. Our company * * * won 1 certificate for senior and intermediate domestic workers and 12 certificate for junior domestic workers in this skill competition for domestic workers. In April of XX, she won the "Excellent Enterprise of Honesty and Trustworthiness" award of Hubei Family Service Association, and in August of XX, she won the "Excellent Female Domestic Service Enterprise (Entity) award of Hubei Women's Federation. In XX, 1 1 was named as the designated training institution of "Home Economics Service Project" by Hubei Provincial Department of Commerce, Department of Finance and Federation of Trade Unions. Since XX, we have conducted comprehensive vocational skills training for domestic servants. Domestic servants have obtained training certificates and vocational skills qualification certificates, and the quality and practical skills of employees have been comprehensively improved.
Second, actively explore the labor market for job hunting.
According to the market demand of domestic service and the personal specialties of domestic servants, we provide free employment consultation, vocational skills training and job introduction for laid-off and unemployed people and rural surplus labor force. Actively expand the scope of employment and find a job. In order to solve the problem that customer service is in short supply, not long ago, we held the second domestic service training course with fancheng district Hong Guang Community, with more than 40 participants. The students were taught theoretical knowledge and practical skills such as legal knowledge, professional ethics, etiquette, home cooking, family cleaning, maternal and child care, and received good results.
In order to expand the scope of publicity and increase the number of customers, we have signed cooperation agreements with more than a dozen property management companies. In more than 40 residential quarters, "Warm Tips" signs for convenient service have been installed to share resources with residential quarters and win-win cooperation, so as to facilitate owners to get in touch with us and invite satisfactory domestic servants. The residential area and the housekeeping company implement dual management for the waiters, which not only standardizes the certified posts of the housekeeping waiters, but also facilitates the safe and orderly management of the residential area; That is to enhance the reputation of domestic companies, but also reflects the community's warm and thoughtful service to owners; It not only increases the number of customers of domestic companies, but also meets and facilitates the employment needs of community owners. This move has been affirmed and praised by superior leaders. Third, purchase high-end household equipment to carry out simulated training for domestic workers.
A few years ago, due to the shortage of training venues and teachers, it was difficult to provide comprehensive and comprehensive training for domestic service personnel, especially for high-end families. Now, our company has its own teachers. In May this year, the company rented a 180 square meter simulated high-grade family room on Changhong Road as a training classroom for domestic attendants, and invested more than 70,000 yuan in teaching equipment, including large-screen LCD color TV, advanced camera, notebook computer, refrigerator, washing machine, floor washer and vacuum cleaner. There are cooking training rooms (complete sets of cookers, range hoods, refrigerators, induction cookers and microwave ovens), cleaning training rooms (toilets, bathtubs, washing machines, floor washers and water absorbers) and home office training rooms (computers, printers, fax machines, televisions, DVD players, telephones, cameras and water dispensers). Train students to simulate the practical skills of high-end families and let them master the use and operation of various household appliances and office equipment. Closely combine knowledge training with skill training, teaching training with practical training, effectively improve the basic quality of employees, and constantly improve service skills, service quality and service level.
Four, formulate feasible training plan and management system.
The company has formulated the school charter and development plan, teaching management system, teacher management system, student management system, financial management system and equipment management system. According to the national professional standards for domestic servants, students can reach the level of junior, middle and senior domestic servants required by the standards through training. From theoretical knowledge to operation