[Author] Sun Qiang Meng Xiuzhuan
[mechanism]
Abstract: This case is about the computer complaint center of China Bank Guangdong Branch using Unicenter Service Plus service desk to improve the efficiency of IT system and ensure the stability of banking system?
[Title] Software Engineer, 2004, 10 -4 1-42.
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2 [Title] Expounds IT service management (3) IT service management and enterprise informatization (full text size: 740K)
[Author] Sun Qiang Meng Xiuzhuan
[mechanism]
[Abstract] The essence of enterprise informatization is to digitize the business processes such as production process, material movement, transaction processing, cash flow and customer interaction, and generate new information resources through the network processing of information systems, thus providing insight and observation of all information in various dynamic businesses for personnel at all levels, thus making decisions that are conducive to the optimization of production factors, thus rationally allocating enterprise resources, enabling enterprises to adapt to the ever-changing competitive environment of market economy and seeking maximum economic benefits.
[Title] Software Engineer, 6 (2004) -45-46 pages
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3 [Title] Detailed explanation of IT service management (IV)-IT service management knowledge framework system (full text size: 289K)
[Author] Sun Qiang [1] Meng Xiuzhuan [2]
[Organization ][ 1] Deputy Director of IT Governance Committee of China Informatization Promotion Alliance [2] Unknown
Abstract: We pointed out in the last article that ITIL is the best practice of IT service management process. In fact, after nearly 20 years of development, the process has been fully expanded and finally formed the framework shown in Figure 1. This framework has now become the de facto IT service management knowledge framework system. Let's first introduce the emergence, development and characteristics of ITIL, and then introduce each module in figure 1.
[Title] Software Engineer, 2004-465438+7-43 pages
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4[ Title] China IT Service Management Forum was established in Beijing (full text size: 44K)
[Author] has the ability
[mechanism]
[Abstract]
[Title] Post and Telecommunications Design Technology, 2004 3 -34-34 pages
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【 Title 】 China IT Service Management Forum was established in Beijing.
[Author]
[mechanism]
[Abstract]
[Title] Telecommunication Network Technology, No.3, 2004 -70-70.
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6[ Title] The era of IT service management has arrived (full text size: 65K)
[Author] Liu Xiaoming
[mechanism]
Abstract: Metamorphosis is a necessary change in silkworm growth, and the informatization construction of enterprises in China is also facing such a process of "metamorphosis".
[Title ]《IT Times Weekly 04S, 2004 -78-78.
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7 [title] Detailed explanation of IT service management —— (8) Service management case of support system of a provincial communication company (full text size: 144K)
[Author] Sun Qiang [1] Meng Xiuzhuan [2]
[Mechanism ][ 1] Deputy Director of China IT Governance Professional Committee [2] Unknown.
Abstract: A communication company has set up more than 300 branches and subsidiaries in 30 provinces, autonomous regions and municipalities directly under the Central Government, and its telecom services include mobile phones (GSM and CDMA), wireless paging, long-distance calls, local calls, various communications (Internet and IP phone services), telecom value-added services and other services related to its main business. The provincial branch of a communication company is a provincial branch, which is responsible for the whole province 10.
[Title] Software Engineer, 2004, 1 1 -39-40.
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8 [Title] Expound the history and present situation of IT service management (1) (full text size: 137K).
[Author] Sun Qiang Zuo Tianzu Liu Wei
[mechanism]
Abstract: The emergence and development of IT service management has gone through a long process. This process can be roughly divided into three stages: germination, development and maturity.
[Title] Software Engineer, 4 (2004) -52-53 pages
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9[ Title] expounds IT service management ——(2) Basic definition and its value (full text size: 173K)
[Author] Sun Qiang [1] Meng Xiuzhuan [2]
[Mechanism ][ 1] IT Governance Professional Committee of China Informatization Promotion Alliance [2] Unknown
[Abstract] In the last issue, we explained in detail the emergence and development of IT service management. So, what is IT service management? To understand the meaning of IT service management, we must first analyze the meaning of each word that constitutes it:
[Title] Software Engineer, 5 (2004) -48-50 pages
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10[ Title] Book Review 2: Why Informatization Is Not Informatization —— Comment on IT Service Management (full text size: 50K)
[Author] Zhou Lingbo
[mechanism]
[Abstract] "Informatization" is my own invention. In fact, it is very simple, that is, it is equivalent to buying-buying hardware, software, network, etc. Is to realize informatization. Furthermore, it is the idea of technological determinism, which holds that technology is omnipotent and the end point of all work. Such thoughts and practices are not uncommon in the practice of informatization, and everyone has analyzed a lot.
Software Engineer, 2004, No.3-70-70.
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1 1 [Title] On IT service management (V) IT service organization: reform and implementation (full text: 152K)
[Author] Sun Qiang [1] Meng Xiuzhuan [2]
[Mechanism ][ 1] IT Governance Professional Committee of China Informatization Promotion Alliance [2] Unknown
[Abstract] In the previous chapter, we discussed the structure model, personnel and roles, culture and staff training and development of IT service organizations. These aspects should be considered before and after the IT organization changes from the traditional model to the service-oriented organization model. This change is not a simple adjustment and optimization of the original organization, but a work-oriented.
[Title] Software Engineer, 8 (2004) -43-45 pages
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12[ Title] On IT service management (full text size: 180K)
[Author] Sun Qiang Meng Xiuzhuan
[mechanism]
Abstract: More and more enterprises hope to establish their own IT service management system with reference to ITIL. The theory and framework of ITIL itself affect whether the enterprise directly uses the standard. This gap between theory and practice requires relevant manufacturers to help enterprises cross it in an operable way. CA Company believes that ESM method and the tools and processes IT contains are the best practice methods to build IT service management system in line with ITIL specifications quickly, effectively and with low risk.
[Title] Software Engineer, 9 (2004) -39-42
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13[ Title ]IT service management training trends
[Author]
[mechanism]
[Abstract] On March 1 -2, 2005, the National Computer User Training Department cooperated with the National Customs Information Center. As a pioneer in implementing ITIL management theory in China, the National Customs Information Center took "establishing a standardized management system and vigorously improving the technical management level" as an important task in 2005, and actively promoted the internal process construction in combination with ITIL management theory to realize the institutionalization of management.
[Title] Computer Users in China, No.8, 2005-Page 43-45.
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14 [Title] Telecom IT service management.
[Author] Bian Wangkai Zhan Bo
[Mechanism] China computer user reporter.
[Abstract] On the afternoon of June 8, Beijing just experienced the baptism of a rainstorm and hail. The cloudy and frosty sky made the footsteps of pedestrians on the street much faster than usual. However, the bad weather doesn't seem to stop people from studying. At Xinyuan Hotel in Kyoto, Beijing, a heated discussion on telecom IT service management has just begun.
China Computer Users, 22 (2005) -3 1-3 1.
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15[ Title] HP won the title of "Best IT Service Management Application Solution Provider in China in 2004-2005" (full text size: 60K).
[Author] Na Xin
[mechanism]
Abstract: The results of the "2005 China IT Governance Annual Meeting" survey were recently announced in Beijing. In 2005 China IT Governance Annual Meeting, China Hewlett-Packard Company was awarded the title of "Best IT Service Management Solution Provider in China in 2004-2005". This fully affirmed HP's contribution in IT governance and service application.
[Title] Communication Enterprise Management, 7 -27-27, 2005.
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16 [topic] IT service management: building an IT operation and maintenance system for communication enterprises (full text size: 2 17K)
[Author] Zhao Gang, Li Changzheng
[Mechanism] Senior Consultant of CCID Consulting Co., Ltd.
Abstract: The competition among communication operators in China is becoming increasingly fierce. As an important means to enhance the competitiveness of enterprises, information technology has been widely used in communication operators. After years of development, the IT infrastructure of China telecom operators has been very advanced, and large enterprise support systems such as customer service, accounting, market analysis and ERP have been built. How to operate and maintain these key application systems and complex infrastructure efficiently has become the focus of IT operation and maintenance of communication enterprises.
[Title] Contemporary Communication, No.3, 2005, pp. 85-86.
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17[ Title] IT service management tool JP 1 conforming to ITIL process specification (full text size: 299K).
[Author] Dong Yu
[mechanism]
Abstract: With the in-depth development of information technology, the market demand for IT service management is increasing. Due to the low level of management, a lot of information and resources can't play their due efficiency and value, and even have turned into IT diseases, ruthlessly consuming huge costs and resources. Although the integration of information islands and the coordination of tasks are the ideal goals for the next step, great risks always make it difficult to make up your mind. How to implement IT service management and avoid integration risks has become the focus of the whole industry.
[Title] E-commerce, 4 -74-77, 2005
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18 [Title] Furuijie globally launched version 5.0.2 IT service management solution.
[Author]
[mechanism]
[Abstract] As a software manufacturer dedicated to integrating customer relationship management solutions, FrontRange Solutions of the United States announced in Beijing on May 23rd, 2005 that it would launch a brand-new ITSM version ITSM5.0.2 to users all over the world.
[Title] Modern Manufacturing Industry, 2005, 13 -20-20
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19[ Title] Application of IT service management in the first-class business support system (full text size: 184K)
[Author] Xia Jingkan is very quiet
[Mechanism] China Mobile Communications Corporation, Beijing 100052.
Abstract: Facing the maintenance and management requirements of first-class business support systems, China Mobile has been researching and exploring the application of IT service management in order to further improve service quality and service capabilities. This paper mainly introduces the general situation, implementation effect and the next development direction of IT service management in the first-level business support system of group companies.
[Title] Telecommunications Engineering Technology and Standardization, 8 (2005) -9- 1 1.
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20[ Title ]ITIL: A Sharp Tool for Bank IT Service Management (full text size: 632K)
[Author] Shi Haojiang
[Mechanism] Guangdong University of Commerce School of Economics
Abstract: In the process of China's financial informationization from "extensive" to "intensive", improving IT service management has become the primary problem to be solved. ITIL, as the best practice guide of IT service management, has important guiding significance for improving the level of financial IT service management. On the basis of introducing ITIL architecture, this paper emphatically analyzes the necessity and implementation principles of IT service management in China financial industry.
[Title] South China Financial Computer, Volume 13, 2005, Page 1 1 -7-9.