1. Respect and understand each other
In conversation activities, only by respecting and understanding each other can we win emotional closeness with each other and gain their respect and trust. Therefore, before talking, negotiators should investigate the psychological state of the other party, consider and choose the methods and attitudes that the other party can easily accept; Understand and analyze the possible influence of the other party's language habits, education level, life experience and other factors on the negotiation, so as to make more preparations and be targeted. Never talk nonsense, regardless of the occasion; Don't be aggressive, but respect yourself. Respect and understand each other. It should also include not correcting each other immediately when they find that they have made a slip of the tongue or have a bad language, let alone expressing surprise on the spot. If you need to make some kind of expression, you can handle it appropriately according to the intimacy of the relationship between the two parties afterwards.
Affirm each other in time
In the process of negotiation, when the views of both sides are similar or basically the same, negotiators should quickly seize the opportunity to affirm these similarities. If possible, we should also find ways to supplement and develop the consistent arguments of both sides in time, guide and encourage the other side to speak freely, and intentionally push the conversation to a climax. The language of approval and affirmation usually produces unusual positive or negative effects in conversation. On the positive side, when one side of the conversation affirms the other side's point of view in a timely and pertinent manner, the whole conversation atmosphere will become active and harmonious, and strange parties will begin to have a sense of agreement from many differences, thus narrowing the psychological distance very subtly. On this basis, it is easier to reach an agreement based on the principle of seeking common ground while reserving differences and mutual understanding and accommodation.
On the negative side, sometimes, although one party pays attention to the recognition and affirmation of the other party's point of view, it may cause the other party's suspicion and vigilance, and may also lead to the other party's contempt, thus losing its equal status in the dialogue with the other party because of its hypocritical attitude, and using more flattery to please the other party, even very close to flattery. Therefore, approval should be sincere and appropriate, neither exaggerated nor meaningless. When the other party agrees or affirms our views and opinions, we should communicate with the other party with gesture language, such as nodding and smiling. This kind of two-way communication is easy to make the negotiators feel harmonious, thus laying a good foundation for reaching an agreement.
3. Have a pleasant attitude and speak appropriately
Speak naturally and confidently. Attitude should be amiable, and language expression should be appropriate. Don't make too many gestures, don't point your finger at others and don't spit. The conversation distance should be appropriate. Generally speaking, the conversation should not involve unpleasant things such as illness and death, and should not directly ask the other person about personal life issues such as resume, salary income, family property and clothing price. Negotiate with westerners, or with people who are not familiar with them in China. Don't ask women's age, marriage, posture, etc. Don't ask questions that the other person doesn't want to answer. Apologize for issues that involve the other party's disgust. Don't criticize the old and the superior, don't ridicule others, don't talk about religion casually, and don't talk about other countries' internal affairs. Debate should be controlled and personal attacks are not allowed. Proper speech is also manifested in the choice of words in conversation and the accurate expression of one's own meaning.
4. Pay attention to speech speed, intonation and volume.
Speech speed, intonation and volume have great influence on the expression of meaning in conversation. During the conversation, you should state your point of view as smoothly and at a moderate speed as possible. If you speak too fast, it is often difficult for the other party to grasp the main meaning of your speech and concentrate on correctly understanding and grasping your actual expression. Sometimes, they will give each other the impression that they have finished the task in a perfunctory way, and think that there is no need to make any response, which leads to poor language dialogue between the two sides. If you speak too slowly, speak at an inappropriate speed, hesitate, and hesitate, it is easy for the other party to think that you are untrustworthy. In some cases, we can attract the attention of the other party by changing the speed of speech and strengthen the effect of expression. In conversation, different intonations can make the same sentence express different meanings; The size of the voice reflects the speaker's psychological activity, emotional color, some emotion or some implied meaning. The usual experience is that general questions should be explained in a normal tone, with a moderate volume, which can make the other party hear clearly and will not cause resentment. Avoid losing control of tone and volume. If so, it will damage your etiquette image.