Handle daily store after-sales reception and return order processing; Responsible for docking with the company's warehouse and dealing with logistics problems such as after-sales return and abnormal express delivery; Respond to customer comments, handle customer complaints and store bad reviews.

Responsible for mobile phone data, sorting and summarizing reports; Maintain customer groups, interact with customers, and improve product exposure and repurchase rate; Familiar with basic computer operation, fast typing speed and familiar with using office software.

The matching degree of resume actually depends on the major and project experience. Maybe you didn't go out for an internship in college before and didn't accumulate such experience. In fact, many small and medium-sized enterprises now require operation assistants to have relevant work experience.

Good communication skills and teamwork spirit, people who are good at finding and solving problems are suitable to be e-commerce operation assistants. Also, learning by work will not be slow, and people who are impatient or eager to make money are not suitable.

Many operation assistants are selected from the customer service team, and it is really impossible to find suitable talents to go out and recruit. The reason why customer service can operate is because any e-commerce post has the opportunity to operate. Operation is nothing more than drainage and trading. Even if you open a physical store to sell Lamian Noodles on the Internet, you know how to distribute leaflets for guests to spend in the store.

The threshold of operation is not high, and there is no ceiling. The essence of operation is actually to work hard on marketing, data and management.