High-speed personal work summary template 1 I am a young girl who has just joined the toll collector team on the expressway, so I am still unfamiliar with the toll collection business and have not made great achievements in my work. Compared with many colleagues, they stick to their ordinary posts for a long time and dedicate their warm and intimate smiles and words to drivers and passengers from all over the world, which makes me moved and educated! After several days of study, under the careful guidance of the monitor and the old toll collector, I was still nervous at first, and now I can skillfully operate the charging procedure. Now let me sum up my working experience and feelings during this period:
Smile service is the focus of expressway window image and the key to improve window service. The toll collector keeps smiling at work, which is not only a respect for others, but also a beautiful performance of caring and sincerity. I have to deal with all kinds of drivers at work every day. Sometimes you will meet irrational drivers and be dissatisfied with the charging standard. I feel terrible when I make rude remarks and complaints. I've never been scolded like this. We should keep a peaceful mind, smile sweetly and patiently explain everything to the driver with excellent service! So that they can understand our work and cooperate with us. Of course, there were moments that moved me. When some high-quality drivers and passengers pass by, they will see you smiling so sweetly and ask: What happened today? What a sweet smile. These are also affirmation and encouragement for my work.
I remember once when I was working in the green channel, I lost 20 yuan because of carelessness. I was really upset at that time, and I kept thinking about it in my mind. At that moment, I realized that my business level was not enough. I was ashamed of my negligence, so I made up my mind to study hard, improve my business and prevent and reduce mistakes.
With the last lesson, I study hard in the charging work, and ask if I don't understand. Now you can skillfully operate the process. Proficient in the charging nature of various models, so that each car can verify the model, count the money skillfully, find the money carefully, and ask the monitor for help if you don't understand the problem, which effectively reduces the error rate and improves the work efficiency with the passage of time.
In my opinion, the toll collector is actually repeating civilized expressions day after day, busy collecting fees and issuing cards. Breathing a lot of automobile exhaust every day, I also smile and welcome colorful and various vehicles, and welcome drivers and passengers who are sent to all corners of the country. Live by singing "Hello", "Goodbye" and "How much I charge you, how much I exchange for you" every day. In the eyes of outsiders, highway toll collectors have desirable jobs, good working conditions and decent and beautiful scenery, which are enviable and fascinating. As everyone knows, it also has its own hardships and difficulties. Due to the particularity of toll collectors' work, it is decided that they will pay more than they get. The toll station implements semi-military management, has strict organizational discipline, has little freedom during work, and cannot leave the toll station at will or go to the toilet overtime; Moreover, the toll station is a service window and a' window' to show the good professional image of the expressway. We are willing to ask for high-quality civilized service, singing, collecting money, civilized language and smiling service!
I know that there is a big gap between me and the efficiency requirements in any aspect, but I will actively cooperate with the monitor, improve my business ability and quality through continuous learning, and be a qualified toll collector with assured leaders and satisfied drivers.
20xx years passed quickly. Over the past few months, with the care and help of leaders and colleagues, I have successfully completed all the work and further improved my ideological consciousness. This year's work summary mainly includes the following items:
1, work and business.
In the two months since I came to xx Station, I have studied and worked together with you, established sincere friendship with each other, honed my working ability in practice, and greatly improved my business level. Of course, this is inseparable from the help of superior leaders and everyone's support. Thank you very much! Over the past year, under the correct leadership of the bureau and station leaders and under the guidance of the important idea of creating a harmonious highway, I have firmly established and implemented Scientific Outlook on Development, focusing on civilized charging, courteous service, seeking truth and being pragmatic, pioneering and innovative, and constantly enhancing the charging capacity.
In order to do my job well, I am not afraid of trouble. I asked my leaders, learned from my colleagues and explored my own practices. Get familiar with the work in a short time, make clear the procedures and direction of the work, improve the working ability, form a clear working idea in the specific work, be able to carry out the work smoothly, and finish the work skillfully and successfully. In this year, with the goal of doing my work better, I cultivated my sense of innovation and completed my work actively and smoothly. In the new year, I will make persistent efforts to do my work better. Do a good job seriously, on time and efficiently, and actively cooperate with other colleagues to do a good job.
2. Work attitude and service attitude.
I know that the image of toll collector represents the image of the whole xx toll station of xx Expressway, so I always dress neatly as required. I always pay attention to my service attitude and use polite language when I work. Charging work is a window industry, and the drivers I contact are all good and bad. Of course, many drivers understand and support our work. Due to the high mobility of our station and the handling of the authenticity of disaster relief vehicles today, it is inevitable that the normal charging time will be extended or the road will be blocked. When I met these rude drivers, I tried to hold back and explained the whole thing to him politely. And actively cooperate with the squad leader and station-level leaders to deal with the incident quickly and correctly, effectively restore traffic, and make the toll station work smoothly.
3. Work quality, achievements and benefits.
In the year of 20xx, under the guidance of the business philosophy of providing quality service to customers wholeheartedly and the quality policy of continuously improving the satisfaction of drivers and passengers, I actively participated in various activities organized by the organization and the activities of creating youth civilization in the department, and carried out my work in an all-round way according to the detailed rules of target management assessment. Under the correct leadership of the management office and the leaders of xx Station, we made a personal work plan before the start of construction, and completed all the work in a timely manner with priority, achieving the expected results, completing the work with good quality and quantity, and achieving high work efficiency. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, our work level has made great progress.
4. Personal New Year work plan.
Xx toll station is the window between xx Expressway and xx City. Every toll collector's work attitude, work efficiency, even words and deeds, and every move have a direct impact on the image of xx Expressway and xx City, which requires us to strengthen professional ethics education, enhance window awareness, and be dedicated and selfless. In the specific work, we should take serving the people and contributing to the society as the purpose, combine the charging work with civilized service, think about the car owners' thoughts, help the car owners' needs, charge according to regulations, do not miss the application, serve enthusiastically, influence the car owners with their own good image and high-quality service, and strive for a civilized window.
Charging is simple, mechanical and boring. How to become an excellent toll collector, better serve the people and contribute to society? I think the following points are very important:
First, there must be excellent charging technology. It is necessary to be familiar with the payment nature of various models, and count, identify, change tickets and give tickets quickly during the charging process.
Second, we must have a strict concept of discipline. Toll collectors are not only faced with the boring work of small toll booths, but also face the temptation of money and human feelings sometimes. In the face of the temptation of money, it is necessary to lock up good people, and it is not allowed to collect money without giving tickets or giving tickets less, and it is not allowed to embezzle the cash left by the owner without manual bills. In the face of the shortage of people and horses, we should strictly charge the standard, do not miss the application, and be free of charge according to the regulations, and never let go of a rickshaw.
Third, we must have a high degree of work enthusiasm. Today, when the contradiction of collection and payment still exists, how to resolve the contradiction of collection and payment is a problem that every toll collector has to face. A high degree of work enthusiasm is the most effective way to solve the contradiction between payment and receipt. When we are in contact with the car owners during the charging process, we must use polite language, provide smiling service, greet each car owner patiently and sincerely, ask questions, answer questions and send them away. Sometimes if you do this well, you will still face some people's incomprehension, even insults and threats. At this time, we have to fight back and scold back. Use our kind words to influence car owners.
To be an excellent toll collector, you should not only have excellent charging skills, strict discipline concept, high-quality work attitude and high work enthusiasm, but also have dedication, and you should better serve the people and make contributions to society through your own practical actions. If it is a window, it should be polished. If it is a gate, it is necessary to establish a good image. I decided to discipline myself with strict discipline and treat my work with sincere and patient service under the leadership of the station leader, so as to make the image of this window of our xx toll station more beautiful.
Summing up the work of the year, although some progress and achievements have been made, there are still some shortcomings in some aspects. For example, there are not many creative work ideas, and individual work is not perfect enough, which needs to be improved in future work. In the new year, I will seriously study various policies and regulations, and strive to make my ideological consciousness and work efficiency reach a new level in an all-round way and make greater and greater contributions!
High-speed personal work summary template 3 Recently, the Kongtong Hospital organized our toll collectors to learn smile service, which made me deeply touched. A toll management office, a toll station and a toll team all have their vitality and the same survival value. Why do we lag behind others? I think it's a matter of detail. Toll collectors don't just charge. We belong to the service industry, serving the drivers and passengers.
It is not difficult to smile, but it is important to persist. I believe everyone can keep smiling for a while, but it is so difficult to keep smiling all the time. At Pingliang East Expressway Toll Station, according to the normal opening of 1 entrance lane, each card issuer issues 800 pass cards per shift on average, which means that 100 turns and nods are completed every hour. Export toll collectors charge 30-50 cars per hour. With such a great labor intensity, the toll collector has to smile every minute for 8 hours, so colleagues often feel stiff muscles on their faces, and even it is difficult to eat. However, we have not given up, let alone relaxed our demands on ourselves. In order to do every movement well, colleagues carefully compare etiquette training, stroke by stroke, and also carry out simulation exercises and comment on each other; In order to make every smile so sweet, everyone is always self-monitoring; The monitor always pays attention to the status of each toll collector and reminds them in time, so that everyone can adjust their mood immediately.
Everyone is making unremitting efforts. Because we deeply know that every toll collector represents the image of Pingliang Expressway, and every smile can bring good mood to drivers and passengers entering and leaving Pingliang; Because we deeply know that smile is the best "lubricant" to ease the contradiction between the two sides. Smiling has changed us as well as drivers and passengers. In the past, frequent charge disputes were solved in the spring breeze with brilliant and sweet smiles again and again, and the toll gates became more unobstructed, and both toll collectors and payers experienced happiness.
Some people think that smiling service means smiling warmly. The happier you smile, the better your service will be. I want to say that this is not entirely correct. Happy laughter is of course the content of smile service, but it is not the whole of smile service. Smile service should also include sincere help and warm care for drivers and passengers. I remember once issuing cards at the entrance, and a foreign driver asked me how to get to Kongtong Mountain. Because I am not from Pingliang, I was stopped shortly after I arrived in Pingliang. I couldn't answer for a moment, so I had to smile and say to him, "Sorry, I don't know." Although he didn't say anything after listening, I obviously felt the disappointed expression on his face, which hurt me deeply. After I got off work, I chewed the map all over, firmly remembered the route maps of big cities and tourist attractions in and around the province, and made many simple maps myself and put them in the toll booth. Many things happen. In a card issue not long after, a foreign driver really asked me how to get to Lanzhou, and I quickly answered him. He was very happy and repeatedly praised our good service attitude. It can be seen from this incident that as a toll collector, it is not enough to have a warm smile, but also to pay sincerity and warmth to drivers and passengers, think about their urgency, think about their thoughts, master service skills, and always provide them with warm care.
High-speed personal work summary template 4 is fortunate to be a member of xx District Central Hospital. How time flies! In a blink of an eye, I have been practicing in xx Center for three months. This is a precious experience in my life, which left a deep impression on me.
20xx65438+February 65438+April, report to the internship unit on time as required by the hospital. Arranged by the leaders of the finance department, I was assigned to the outpatient charge office of the finance department for internship. During these three months, under the care and guidance of leaders, teachers and colleagues, through our unremitting efforts, we have made some small progress in all aspects. The internship is now reported as follows.
I remember, before I entered the outpatient charge office of xx Central Hospital for internship, I didn't know much about the outpatient charge office of the hospital, and I was worried about whether I could understand and master the working knowledge of the outpatient charge office of the hospital finance department. Therefore, how to know, understand and be familiar with the industry I am engaged in during my internship has become my top priority.
First, through theoretical study and daily work accumulation, I have a deeper understanding of the outpatient charge office.
I remember the first day I went to the outpatient toll station, the first message I got was the job description of the outpatient toll collector in the finance department of xx District Central Hospital and the training content of the operation process of the follow-up charging system. Ignorance of school education is the premise and foundation of all progress. During this time, I have carefully studied all kinds of relevant information of the outpatient charge office of xx Central Hospital, read a lot of prescriptions and absorbed a lot of useful information from the Internet. In addition, when I study with Master every day, I will also look at every prescription and laboratory list prescribed by Master, tell her the names and measurements of the drugs on the prescription and make corresponding notes, so that I can go home to consolidate my review and have a general understanding of the prescriptions prescribed by different doctors.
Slowly, I clearly realized that to be competent for this job, the most important and basic thing is to be able to understand the prescription. Therefore, the only way is to read more prescriptions from doctors. Let yourself see the doctor's prescriptions, laboratory tests and various checklists, which can be reflected immediately. Remember your notes carefully, so that you can use them easily.
Second, I persisted in studying politics and economics, which constantly improved my ideological and theoretical quality.
Diligence and professional ethics are the guarantee for the smooth development and ultimate success of every job. During these three months, I did my job conscientiously, never arrived late and left early, and attended training classes for assistant accountants on weekends to improve my basic financial knowledge. Enthusiasm, enthusiasm, conscientiously complete all tasks, strictly abide by all rules and regulations, earnestly perform post responsibilities, and consciously operate according to the rules; Unite colleagues in daily life and constantly improve team spirit.
From school to entering the society, I have strengthened my mind and will stick to it all the time: it is so important to have a positive and open-minded attitude, good habits, goals and plans and finish them on time, which ultimately determines a person's success or failure. This book gives me a better understanding of my life. I am eager to make a breakthrough, and I will always remind myself in my future work and life to make my future life more and more exciting.
Three, seriously study the job functions, work ability has improved.
Before I went to xx Central Hospital for internship, the emergency building had been rebuilt. 20xx65438+Around mid-February, the renovation of the outpatient building1-4th floor began, and we all moved, and all departments also had temporary office buildings. Although patients are not very clear about the registration fee, the location of medical treatment in various departments one week before relocation, and where the pharmacy is, there are still some patients who don't understand and blame. The leaders of the finance department have also made corresponding work change plans to solve these problems:
(1) Optimize the process, simplify the links, increase the service window, shorten the waiting time of patients, and queue up for less than 8 minutes.
(2) Standardized, clear and eye-catching signs have been set up in obvious positions such as inpatient department and emergency building.
(3) Outpatient toll collectors are required to consciously abide by good service attitude and standardized service terms, so as to prevent the phenomena of being raw, cold, hard and pushing. However, I believe that all patients can finally understand why the hospital should do this. It is to improve the service process, improve the medical environment and facilitate patients to seek medical treatment. Everyone in our outpatient charge office is constantly improving service awareness, improving service attitude, enhancing communication with patients, changing service methods, paying attention to honest service, building a harmonious relationship with patients, and providing patients with warm, careful, caring and patient services.
High-speed personal work summary template 5 1. Strengthen the study of webmaster's business skills
Since the development of toll collection by weight, the toll collection system has been upgraded many times, and many functions have been added, such as investigating and handling the evaded tolls and calculating the toll amount. As managers of grass-roots toll stations, it is absolutely impossible for webmasters and administrators to coordinate the management of toll stations without excellent professional level. It is precisely because of this that the toll station managers will take the initiative to attack.
By asking questions, watching videos, viewing relevant bills, exchanging information with the entrance station, etc. More than a dozen heavy trucks were inspected. _ _ toll station investigated and dealt with 1 vehicle in 1 month in combination with the suspicious vehicle files issued by the superior, and the amount reached RMB, which saved huge losses for the company and dealt a heavy blow to the cunning car owners who tried to exploit loopholes.
Third, strengthen safety management and strive for safe production without accidents.
Safety work is the focus of all work, and vehicle management and charge management are the top priorities of daily safety management of toll stations. On these two points, based on the idea of long-term safety management, the toll station has a heart-to-heart talk with the station driver every week, which not only keeps abreast of the car condition, but also constantly rings the alarm bell for the driver to drive safely. In June, the toll station maintained a record of safe driving without accidents throughout the year.
Strengthen the safety management of the station area, call security personnel to participate in the regular safety meeting of the station area, reiterate the registration and audit of foreign pit stop personnel, and make records and regulations; In addition, the closing and opening time of the gate on the connection path between the _ _ station and the economic development company is stipulated to prevent non-staff from entering the station area without permission, causing unnecessary security risks.
Fourth, carry out patriotic education activities.
With the arrival of Tomb-Sweeping Day, our station organized youth league members to visit the Martyrs Cemetery. Through the explanation of the cemetery staff, all the members were given a patriotic education to remind them that today's life is hard-won. As the younger generation of the motherland, they should work hard and devote themselves to their work with full enthusiasm.
Five, the implementation of the "employee assessment system"