International call
Telephone service between the two countries through international telephone lines. Including automatic, semi-automatic and manual switching modes, the corresponding services are called international direct dial telephone service, semi-automatic telephone service and manual telephone service respectively. The most widely used international telephone service is direct dial telephone service. China's international direct dial telephone service has reached more than 200 countries and regions in the world.
Business Type: International telephone services are divided into distress calls, government calls, business calls and private calls.
(1) The call for help involves the safety and lifesaving of life and property at sea, on land, in the air or in outer space, as well as international calls made by the World Health Organization due to emergencies such as acute epidemics.
(2) Government Telephone * * * International telephone calls made by heads of state, heads of government and government members, heads of a certain territory, commanders-in-chief of the armed forces, diplomatic representatives or acting consuls, the Secretary-General of the United Nations, principal organs of the United Nations, the International Court of Justice in The Hague and other designated institutions. According to the above principles, countries can designate specific units and personnel to use international government telephones.
(3) The specific contact unit of business telephone deals with the telephone business of international calls. The service telephone also includes: international telephone calls for telegraphic services, and international telephone calls for related services made by the Secretary-General of the International Telecommunication Union and the Chairman of the Administrative Council, the Director of the International Telegraph and Telephone Advisory Committee and the Chairman of the International Frequency Registration Committee to various competent departments.
(4) Private calls are generally international calls for units and individuals to handle general affairs.
Special services-Special services for international calls include:
Person to person call. A telephone call between a caller and a designated recipient (or extension).
(2) paging. Entrust the telecommunications department to send someone to inform the receiver to answer the phone at the designated place.
③ Data telephone. A telephone that transmits various data between telephones equipped with data receiving and sending equipment.
Collect call. A collect call announced by the speaker.
⑤ Credit card phone number. A telephone in which the speaker declares that the telephone bill is charged according to his credit card number.
⑥ Other communication services transmitted through the international public telephone network.
⑦ Water mobile phone. Telephone services between ships and between ships and coasts have been opened to international maritime satellite telephone services and international ship telephone services.
, billing:
-For international telephone service, according to the telecom billing method and the international telecom account settlement method, the telephone bill receivable by users and the telephone bill settled between calling countries are calculated respectively.
long distance call
Users can directly dial the long-distance telephone service of called users at home and abroad through telephones with long-distance direct dialing function. Also known as long-distance direct dial telephone service.
Usage: users in areas where long-distance automatic telephone service has been opened can apply to the local telecom business department for long-distance automatic telephone service in advance. After the approval of the telecommunications department, it will be opened within the prescribed time limit, and users will be notified to become authorized users of long-distance direct dial telephones. Authorized users of long-distance direct dial telephone can be divided into domestic authorized users and international authorized users.
The dialing method of domestic long-distance direct dial telephone is: continuous dialing according to the domestic long-distance prefix "0", the long-distance area code of the receiver's location and the user's telephone number.
The dialing method of international direct dial telephone is to dial continuously according to the international prefix "00", the country or region code of the recipient, the long-distance area code and the user's telephone number.
Billing: Long-distance automatic telephone service is charged according to call time and call distance. The basic charging time is 1 min, and calls less than 1 min are counted as 1 min, and calls over 1 min are counted as actual call minutes. Domestic calls are charged according to the basic price of domestic long-distance calls and the segmented charging method of price reduction at night and holidays. International calls are charged according to the basic price of international calls.
local call
Telephone business in which telephone users in the city or town where the people's government at the county level is located talk to each other.
service area
-Including local telephone service area and basic service area. Local telephone service area refers to the area where local telephone service has been opened. The basic service area is the area where local telephone users are concentrated and the main lines have arrived. Users outside the basic business area are out-of-bounds users and need out-of-bounds monthly fees. Where there is no line, users need to set up their own lines. Users outside the service area will pay extra for the lines outside the service area.
Type of enterprise
-According to the equipment installed by users and the services provided by the telephone office, local telephone services are divided into: ordinary telephone (host), auxiliary telephone and its accessories, same-line telephone, public telephone, PBX and extension, trunk line, temporary telephone or private line, public telephone, cordless telephone, multiplex equipment, hanging pole, leased pipeline, maintenance equipment, special program-controlled telephone services, etc.
user type
-According to the location where the telephone is installed and the traffic, ordinary telephone users are divided into two types: A and B. The residential telephone is a user type; Users other than a user are b users. The monthly fee of user A is lower than that of user B..
loader-unloader
-If users need to install telephones or dismantle or move installed telephone equipment, they need to apply for registration at the local telephone business department of the telephone office, which will send staff to handle it. Users can apply for general services by telephone, such as installing and removing auxiliary telephones, transferring telephones indoors and replacing telephones.
calculate the cost
-The Ministry of Posts and Telecommunications and the State Administration of Price make guiding provisions on tariff standards, and the post and telecommunications administrations and price bureaus of all provinces, autonomous regions and municipalities directly under the Central Government formulate specific tariff standards, which shall be submitted to the people's governments of provinces, autonomous regions and municipalities directly under the Central Government for approval and reported to the Ministry of Posts and Telecommunications and the State Administration of Price for the record.
Local telephone service charges include installation fee, monthly fee, installation fee and other fees:
—— ① The installation fee is the telephone installation fee approved by the state, which is earmarked for local telephone construction as a supplement to the local telephone construction funds.
—— ② The monthly rental fee is charged monthly according to the charging level, charging method and user type, and according to the stipulated tariff standard. The charging level of monthly fee is divided into several levels according to the total capacity and charging method of local telephone exchange. The charging method of monthly fee is divided into monthly system and single meter system, which stipulates the basic monthly fee and the number of free calls per household, and the excess will be charged; The double counting system does not stipulate the number of free calls, and the basic monthly fee is low, which is charged according to the call time.
—— ③ Installation fee refers to the fixed handling fee charged by users for installation and mobile phone and the actual material fee charged.
—— ④ Other expenses include one-time handling fees such as user name change, machine change and number selection, monthly listing fee, reuse equipment use fee, hanging rod and pipeline rental fee, equipment maintenance fee, etc.
Rural telephone
Telephone services within counties (cities), between counties and townships (towns), between villages and townships (towns) and between villages. Cross-county (city) calls connected by rural telephone circuits in neighboring counties also belong to rural telephone business.
Business Type: According to the different service scope, object and business nature, rural telephones can be divided into local calls, interval calls and special services.
(1) Local calls refer to calls between users in the same exchange area, mainly dealing with ordinary telephone foreign exchange, auxiliary telephone, on-line telephone, public telephone, temporary telephone, public telephone, PBX, private telephone, pole hanging, equipment maintenance and other services. , generally refer to the relevant provisions of the local telephone for processing and billing.
(2) Interval telephone refers to the call between two or more users at switching points, mainly dealing with code telephone, dedicated telephone, emergency dispatching telephone, government telephone, ordinary telephone, official telephone, etc. , generally refer to the relevant provisions of the long-distance telephone handling and charging.
③ Special services refer to special services such as renting telephone, conference telephone, advance notice telephone and cable broadcast transmission, which are handled according to the special needs of users.
calculate the cost
The principles and measures for charging rural telephone services shall be formulated by the Ministry of Posts and Telecommunications. The tariff standards and charging methods shall be formulated by the post and telecommunications administrations of provinces, autonomous regions and municipalities directly under the Central Government and submitted to the people's governments of provinces, autonomous regions and municipalities directly under the Central Government for approval and implementation.
Voice service
The voice service desk uses computers to process, process and store all kinds of information, and provides information services to users through voice. Telephone information service is the extension and development of telephone communication.
-Information service industry can provide information to users through voice and non-voice communication means. Non-verbal communication information services include videotex and data retrieval. China began to provide voice telephone information service in July, 1987. At present, many cities have adopted voice equipment to provide users with fully automatic voice information services. The special service number of telephone information service desk is "160" for manual service desk and "168" for automatic service desk.
According to China's unified regulations, the classification of telephone information services mainly includes post and telecommunications services, commodity prices, transportation and tourism, industrial and commercial enterprise directories, public welfare services, product information, material supply and demand, advertisements, patents, scientific and technological achievements, new technologies, new products, new equipment, new processes, finance and insurance, international business information, dynamic information and network information. Its information is mainly collected by the information service desk or provided by the information unit, and entered into the database established by each business start-up unit. China will establish national central database, sub-regional database and provincial database, and gradually realize national networking and information resource sharing.
—— Charges for telephone information services include telephone calls for users to use "160" and "168" special service numbers to inquire about information, and information service fees charged according to the principles of information value and paid service.
teleconference
Telephone service in which users in different places use telephone lines to hold meetings. This service connects several telephone circuits together through conference telephone tandem equipment, and can be equipped with amplification equipment, so that users attending the conference can hear their voices anywhere.
Service scope: The access location and service scope of conference telephone service will increase and expand with the continuous improvement of conference telephone tandem equipment. The central government has been able to hold large-scale national telephone conferences from provinces, prefectures and counties to rural areas. All departments and units can also hold regional small and medium-sized telephone conferences as needed.
Business type: conference telephone business can be divided into long-distance telephone conference and rural telephone conference according to the different call scope and service object. Long-distance teleconference is a teleconference held by users in different places using long-distance telephone lines. Long-distance telephone conference can be extended to users in rural areas through rural telephone lines. Rural telephone conference refers to the telephone conference held by different users in different locations in urban and rural areas of the county using rural telephone lines.
How to use it: you can have a conference call between users in two or more locations. Users attending the conference can talk or listen in the conference telephone conference room set by the telephone office or the user's own telephone conference room. Conference calls should generally be registered in advance according to the scale of the conference and the number of users attending the conference. The scheduled start and end time and content of the conference call will be notified to all users on time by the telephone office. If it is necessary to increase or decrease the number of users attending the conference or change the call time after the conference telephone registration, it should be proposed to the telecommunications department in advance so as to inform users everywhere.
Billing: the cost of conference call is divided into call fee, notification fee, consumption and other surcharges. The call charge is calculated according to the call distance and time of each receiving place. The tariff standard and charging method are the same as the basic price of long-distance telephone, sectional charging method or rural telephone price, and the basic charging time is 30 minutes. If the meeting time is less than 30 minutes, it shall be counted as 30 minutes; More than 30 minutes, according to the actual call minutes. The advance notice fee is charged according to the number of words in different places and the content of advance notice, and the basic price is calculated for each word 10/minute. If some or all users in this area cannot attend the meeting due to user reasons, a handling fee will be charged for the cancellation of this number. Other surcharges refer to the rural telephone connection fees charged by users below the county level for long-distance telephone conferences, and the fees charged for changing the call time and notification content.
Phone card/phone card
Telephone cards 200, 300, 300 and 200. The calling card business is a bookkeeping calling card business. Users can make local, domestic and international calls through any two-tone phone with password charging.
200 card open category, business functions:
-Class B card: prepaid cash card. Buy a considerable amount of cash coupons (advance payment) with personal ID card. After the advance payment is used up, you can continue to handle the cash increase formalities with the serial number of 200 cards or notification cards.
-Class C card: telephone savings card. One-time consumption card, with face value of 20 yuan, 50 yuan, 100 yuan and 200 yuan, will be automatically reduced when calling.
300 card opening categories and business functions:
-Class C card: savings card. When the amount on the card is below the minimum call level of one minute or exceeds the time limit (one year), the card is invalid.
What 200 calories and 300 calories have in common.
# Simple operation: every step has voice prompts to guide fingers.
# Security: Users set their own passwords, which can be modified anytime and anywhere.
# Flexible use: Dial on any audio phone.
# Query Balance: Users can automatically query the balance by dialing the corresponding number.
200 calling cards are networked in the whole province, and 300 calling cards are networked nationwide from 2 1: 00 to 7: 00 today, weekends and legal holidays. The discount for domestic long-distance calls is also 200 and 300 cards.
How to use 200 cards and 300 cards:
Go off-hook and listen to the dial tone-> Dial the access code (300 cards dial 300820, 200 cards dial 200)- > Select the language according to the voice prompt->; Enter the card number according to the voice prompt (last 12 digits of the card number), and enter the 4-digit password according to the voice prompt-> Domestic direct dial or international direct dial (check balance, change password, etc.). )
800 service
800 service is a new type of telecommunication service paid by the called party. For customers who handle 800 business (such as airlines, trading companies, etc.). ). The telecommunications department will provide it with an 800 number, and the communication fees generated by users' consultation, investigation, feedback, ordering and sales by dialing the 800 number will be paid by 800 customers in a centralized way, and the calling users do not need to pay the communication fees.
-Characteristics of 800 service:
First of all, nationwide, you can use a unique 800 number. No matter whether the 800 customers come from multiple branches or where these institutions are located, you can use a unique number-800 * * * * * * to give customers a complete image with a unified 800 logo.
Secondly, the charm of 800 business is that 800 customers provide users with free call service, and at the same time, they prove the strength of the enterprise with a convenient, thoughtful and considerate service image, which enhances the reputation and visibility of the enterprise.
Third, the number 800 is easy to remember and use. Enterprises can use this simple number to provide customers with one-stop service.
Fourth, enterprises can also make use of the pay-as-you-go feature of the 800 service to provide convenient opportunities for employees on business trips to make phone calls, thus avoiding the trouble of paying the phone bill in cash during business trips, which is very beneficial for units with frequent activities outside.
-800 service can provide the following services:
* Category I: convenient calling.
1), unique number-When applying for 800 service, the customer only registers an 800 number, and can access the telephone numbers of different destinations according to the requirements put forward by the customer when applying.
2) Choose phones by time-800 phones can be connected to different phone numbers at different times.
3) Call transfer-When the called party is busy or does not answer the phone, the 800 phone can be transferred to other phones arranged in advance.
4) Select the destination according to the calling party's location-you can select the call path according to the calling party's geographical location and connect the 800 phone to the calling party's phone.
5) Call allocation-According to the requirements of 800 customers, the calls to 800 customers can be allocated to different phone numbers in a certain proportion.
* Category II: Call control.
1), call blocking-according to the needs of 800 customers, users in some areas can be restricted from calling him or not according to the long-distance area code or local office number.
2) Password access-When the calling party is engaged in the Broad800 service, it must dial the password determined by the called party in advance to connect.
3) Call frequency limit-according to the requirements of 800 customers, put forward the maximum limit for accepting incoming calls in a certain period of time. When this limit is reached, the system will not continue and send a recorded notice to the calling user.
4) Limit of the number of simultaneous calls to a certain destination-According to the requirements of 800 customers, when the simultaneous calls to this user reach a certain limit, the system will not continue and send a recorded notice to the calling user.
New function of program control
The new function of program-controlled telephone means that ordinary telephone is connected to program-controlled exchange, which not only meets password call, but also has various communication functions. You don't need to add any equipment to use the new function of program-controlled telephone. You only need a dual-tone telephone. You can easily use it by pressing this button on your own phone according to the correct steps, which will bring you fast and convenient communication.
Alarm clock service registration
The alarm clock service is that the phone rings automatically at your scheduled time. When you pick up the phone, you will hear a voice reminding you to do the planned thing. Pick up the headset and hear the dial tone, press "*55* scheduled time #", hang up after hearing the confirmation tone and complete the registration. Otherwise, repeat the operation. The scheduled time is 24 hours, such as 3: 30 pm, which is 15: 30.
use
At the scheduled time, the phone will ring automatically, so you can answer it. The alarm clock service is a one-time service, and the next service needs to be re-registered.
cancel
If you cancel this service before the scheduled time, please pick up the phone after hearing the dial tone and press "#55#", then you can hear the confirmation tone.
Transfer call registration
When you go out, transfer the call to your mobile phone in your temporary residence, so as not to delay the activity because you can't answer the phone.
After hearing the dial tone, press "*57* Temporary Destination Phone Number #" again. After the operation is completed, the headset will sound a confirmation tone. Otherwise, repeat the operation.
use
When you hear the dial tone, press #57#.
cancel
Be sure to cancel this service in time when you come back from going out, otherwise your call will continue to be transferred to the temporary place where you registered.
Call waiting registration
With this function, when you are talking to someone, if another person calls, you will hear a notification tone telling you that there is another call, and you can make a choice according to the situation.
F- 150 customers can use this service as long as they apply to the telecommunications department; S- 1240 After hearing the dial tone, the customer picked up the earphone and pressed "*58#" on the phone.
use
When talking to customer A, if customer B calls, customer F- 150 can talk to customer B only by flapping the fork spring, and choose to talk to customer A or B alone in the same way; When the user of S- 1240 hears a call from a third party, he taps the fork spring first, and then presses "*58#" after hearing the dial tone, so the caller enters the waiting state.
cancel
S- 1240 After hearing the dial tone, the user presses "#58#" on the phone and hangs up after hearing the confirmation.
Call back when you are busy to register.
With this service, when you are busy dialing the other party's phone, you can hang up the receiver and wait without dialing again. Once the other party's phone is free, it will automatically call you back.
When you are busy dialing the other party's phone, you can press the "R" key on the phone or tap the fork spring, and press "*59#" after hearing the dial tone. This is a one-time service project and must be registered every time.
use
Hang up and wait. When the other party's phone is free, your phone will ring first. Pick up the earphone and the other party's phone rings again.
cancel
Press "#59#" after hearing the dial tone, and hang up after hearing the confirmation tone.
Short dial registration
Abbreviation is a service that replaces telephone numbers with 1-2-bit custom codes.
After hearing the dial tone, press "*5 1* abbreviation code * phone number of the other party #", where the abbreviation code is a customer-defined two-digit code. Hang up after hearing the confirmation tone, that is, registration is completed. If you don't hear the confirmation tone, you need to repeat the operation steps.
use
After registration, when you want to make an abbreviated call, pick up the headset and hear the dial tone. Just press the "* * abbreviation code" and wait a moment to hear the ring back tone.
cancel
When you hear the dial tone, press "#5 1* to shorten it to code number #". Hang up after hearing the confirmation tone. If you don't hear the confirmation tone, you need to repeat the operation steps.
If the customer wants to cancel the original registered phone number and register a new phone number, he can press "#5 1* abbreviation code * new registered phone number" after hearing the dial tone.
Hotline service registration
This is a service for users, through which users can establish close and frequent direct calls with each other.
After hearing the dial tone, press "*52* phone number of the other party #", hang up after hearing the confirmation tone, and complete the registration. Otherwise, repeat the operation.
use
If you want to contact the other party, pick up the earphone and don't dial it. After 5 seconds, the other party's phone will be connected automatically. If you want to make another call, please dial within 5 seconds after hearing the dial tone.
cancel
When you hear the dial tone, press #52#.
pay attention to
The other party set as a hotline can only have one phone number. If you need to change the phone number, just do it again on the phone.
Outbound call barring registration
This function can restrict others from using your mobile phone to make domestic and international long distance calls.
F- 150 When the customer picks up the receiver and hears a dial tone, please press "*54* 4-digit password of your choice".
For S- 1240 customers, please press "*54* 4-digit password of your choice *2#".
cancel
When you hear the dial tone, press "#54* 4-digit password of your choice".
The registration and cancellation of the three-way call service are operated by the telecommunications bureau.
This service can provide you with the convenience of three users talking.
use
When you are talking to Party B, you need to ask Party C to talk together and press the R key or fork spring. After hearing the dial tone, dial the phone number of Party C to hear the answer, and then press the R key or fork spring, and the three parties can talk at the same time. Note: only applicable to F- 150 users.
The registration and cancellation of the service of tracking malicious calls are operated by the telecommunications bureau.
With this function, the harasser can be "locked" by simply operating the phone, so that relevant departments can investigate and deal with it.
use
When you receive a disruptive phone call, you can press the R key or fork spring on the phone, then immediately dial the phone number designated by the telecommunications bureau and tell your phone number, so that the telecommunications bureau can help you find out the phone number of the troublemaker.
Only one troublemaker's phone number can be found in each operation. If you receive the phone call from the troublemaker again, you can still repeat the operation according to the above method.