If the goods exceed the replacement period stipulated by Sambo and meet the scope of free maintenance during the warranty period, customers can submit an after-sales application online, and JD.COM will arrange the service of replacing the goods for customers while picking up the goods at home. You can apply for service within the warranty period after the order is signed (calculated from 0: 00 the next day after the delivery of the goods).
Extended data:
If the goods are not within the scope of the national "Three Guarantees" or the manufacturer's free warranty service, such as man-made damage, external moisture, fuselage deformation, product serial number alteration or missing, unauthorized maintenance, subjective belief that the product function is not up to expectations, etc. , you will not be able to enjoy the 30-day exchange service. 30-day replacement service, if the goods of the same brand and specifications are out of stock or out of stock, they will be returned to consumers.
Door-to-door replacement service aims to provide better service for consumers. If the profit-making behavior of the service is found, the customer's right to enjoy the service will be revoked, and the credit rating of the customer's JD.COM account will be affected.
JD.COM-What is on-site maintenance service? (Self-operated goods)