There are two cancellation methods, as follows:

1, valid pin code

Business rules

(1) Post-paid customers should provide valid identity documents when canceling their accounts. (If an agent is entrusted, the agent shall submit the original valid identity documents of the principal and himself at the same time; If the unit customer handles it, he must hold the valid certificate of the unit and his valid certificate).

(2) It is not allowed to cancel the account of users in different places. If I can't handle it, I can entrust someone else to handle it on my behalf, but I need to bring the original ID cards of the client and the client. If the number is not cancelled, the number holder will be pulled into the blacklist of the business hall.

(3) In principle, users are not allowed to handle account cancellation business during the agreement period.

(4) Users need to settle the overdue arrears, current arrears and real-time messages of this month for all user numbers under the same customer.

2. Passive pin number

Business rules:

(1) Post-paid users will be cancelled after 90 days of downtime due to arrears.

(2) The balance of the prepaid user account is less than or equal to zero or the validity period expires. If the user does not renew the fee, it will be cancelled after 90 days (60 days for some brands).

Processing channel:

The number belongs to the self-built business hall operated by the telecom operator.

perform formalities

When closing the account, you need to go through the formalities of making an appointment to close the account. If you owe money, you can't make an appointment to close the account. You can apply for an appointment to cancel your account after paying off the arrears.

Balance processing of Unicom number sales number account

After 1. the paid number is officially cancelled, the prepaid phone bill can be refunded, but the prepaid phone bill, the authorized phone bill and the phone bill recharged by one card cannot be refunded.

2. When the prepaid number is cancelled voluntarily, the balance of the communication account can be transferred to other designated local Unicom numbers in normal use:

A) If you choose to transfer the balance of the communication account to the prepaid number, the number must be valid;

B) If you choose to transfer the balance of the communication account to the post-paid number, the number must be in a normal online state, that is, the user cannot stop or cancel the number.

3. When the number is passively cancelled, if there is a balance in the account, the balance will be invalid.

20 18 12 16 reported that People's Republic of China (PRC) * * and the Ministry of Industry and Information Technology of China have asked three basic telecommunications companies to try out the off-site service of mobile phone cards at the latest on 201816.

China Mobile said that 20 17 has provided off-line card replacement service in its own business hall, aiming to realize online card replacement as soon as possible.

China Telecom said that it will start the trial operation of card replacement service in different places from 1 October 20 18 to 1, and it will be open to all users from 20 19 to1.

China Unicom said that it will strive to launch the off-site number sales service of its own business hall before the end of 20 18.

20 19 65438+ 10/0, China Mobile, China Unicom and China Telecom officially provided off-site mobile phone number cancellation services nationwide.