1. What does Taobao training include?
The main contents of Taobao e-commerce training include Taobao shop opening, customer service, art design and operation.
The specific training contents are as follows:
1, Taobao opens a store: registering a store, locating the store, finding the source of goods, decorating the store, loading and unloading products, etc.
2, customer service: using Niu Qian platform, learn communication skills, familiar with Taobao rules, deal with pre-sales, after-sales, etc.
3, art design: drawing and retouching, making product details pages, shop decoration, etc.
4. Operation: data analysis, product positioning, store positioning, seo optimization, paid promotion, etc.
2. What is the content of Taobao customer service training?
1, basic knowledge training
As a customer service, you must know the advantages and disadvantages of the store products, after-sales and so on. When customers have questions, the customer service will provide accurate answers.
It not only plays a leading role in dialogue, but also gives customers a professional feeling. To some extent, customers will trust customer service more.
In this series of behaviors, customers are impressed to buy by describing the advantages of products.
Through training in problem solving and emergency response evaluation. Customers can reply in time if they have any questions.
2. Mood language training
The occupation of customer service is to communicate in words, so you can't use words casually. Pre-sales customer service should be polite and enthusiastic, and treat every customer with micro-expression.
The standard opening remarks make people feel that you are more professional, such as: "Hello, I am XXX customer service, and I am glad to serve you. What can I do for you? " Add micro-expressions. "
In conversation, you should use more words, such as you and praise. Customer service is more important. Problems should be solved in time. If you can't solve the problem or don't understand it, you can't reply directly to avoid disputes.
3. Customer FAQ training
Customer service faces a huge number of consultations every day. If we can sum up some common questions and accumulate some replies, we can reply to customers quickly, and these questions also depend on whether to buy or not, which can not be ignored.