General collectors are the former, and senior collectors are the latter. But generally, senior collectors will promote it internally and rarely recruit from outside, unless you have done credit card collection before.
If the work is difficult, the senior collector basically handles work orders, collects problem customers and trains new employees. , with strong strength.
Basic salary+year-end bonus =5 to 6W+5000 to 8,000.
But if human resources suggests that you be a general collector first, it will be less.
Extended data:
Affected by the current epidemic situation and the slowdown of economic growth at home and abroad, small and micro enterprises are facing problems such as high operating pressure, increased costs and difficult financing, which leads to a corresponding increase in the risk of non-performing loans for small and micro enterprises. A hard-working loan officer sorted out the collection of dry goods after loan and its precautions, hoping to help everyone.
Collection is mainly divided into three levels: primary collection, intermediate collection and advanced collection. The primary collection is mainly to educate customers on credit and explain the penalty interest and late fees. Intermediate collection is mainly a tug-of-war with the other party, while advanced collection mainly adopts weakness breakthrough and extreme pressure.
Collection concept
1. Know the customer background before collection. We should contact the customer first and wait a few days. If there is no progress, the customer will contact the customer contact to put pressure on him. Don't quarrel with customers at the beginning, and the follow-up work is not progressing well.
2. When collecting money, we can play a variety of roles, think from the customer's point of view, and let them feel that we are helping customers.
3. Follow up the collection irregularly, keep in touch with customers, send greetings to customers irregularly, and maintain a benign communication.
4. Pay attention to maintaining the efficiency of the call, analyze specific customers, grasp the psychology of customers, and grasp the pain points of customers. For example, if customers are afraid of their parents, we can force parents to exert pressure or be afraid of taking legal responsibility. We can exert pressure through legal means and so on.
We should pay attention to several points. Pay attention to your professional skills, verbal ability, logical thinking and legal knowledge when collecting money.
Collection skills
(a) the collection work is reasonable and legal, and the work of collectors should be neither humble nor humble.
If the debtor has a bad attitude, its purpose is to scare the collection staff to make fewer calls or dare not call. When you meet this kind of person, you can adopt the principle of three stops and remind the other person to pay attention to the way of speaking for the first time; Inform the other party for the second time that both parties have equal status; The third time, it will seriously warn that "for borrowers with lower quality, other ways will be taken to collect loans".
(b) Collectors need to master the skills of "seeing, listening and asking questions"
Hope: look at the data-occupation, age, identity, geographical differences, according to this classification;
Smell: Listen-know each other, distinguish between true and false, and catch the loopholes between each other's words;
Q: Point-to-point in-depth understanding, detailed exploration of suspicious things, the purpose is to break the lies and make customers feel wrong;
Find problems, change the pace of negotiations, and determine solutions.