Teacher Chen Xinxian, an expert in career promotion in China, is a professional vocational training teacher. In the past two days, she has done relevant training for Three Gorges Cigarette Factory, Zhongyuan Environmental Protection and Dengfeng Electric Power Group. Teacher Chen Xinxian is a professional human resource trainer in China. Internationally registered senior vocational trainer; Certified trainer of PTT International Vocational Training Association; Distinguished lecturer of China Human Resources Development Research Association; Professional training experts in tobacco, medical care and chain retail industries; Distinguished lecturers of Wanbao Group, Xiantong Group and Henan China Tobacco Industry Company;
Teacher Chen Xinxian emphasized that professionalism is the quality and ability of professional people to do their best to do their jobs. It is not measured by what benefits it will bring to individuals and what impact it will have, but by its relationship with work goals. More often, good professional quality should be an important indicator to measure the maturity of a professional.
Training target: grass-roots personnel and new employees of enterprises.
Training methods: classroom teaching, questioning and discussion, case analysis, group discussion, student briefing, lecturer comment, games, role-playing, etc.
Training Lecturer: Chen Xinxian
The first part: the concept of professionalism.
Five factors in shaping employees' professional quality;
Iceberg model of professional quality
1, knowledge refers to the factual and empirical information that an individual has in a specific field.
2. Skills refer to the structured application of knowledge to complete an iceberg model.
The ability of specific work, that is, mastering the technology and knowledge needed in a specific field.
3. Social role refers to a person's behavior and style based on attitude and values.
4. Self-concept refers to a person's attitude, values and self-impression.
5. Trait (personality) refers to the continuous response of personality and physical characteristics to the environment and various information. Quality and motivation can predict a person's long-term unsupervised working state.
6. Motivation refers to natural and lasting thoughts and preferences (such as achievement, affinity and influence) in a specific field, which will drive, guide and determine a person's external actions.
The true meaning of talent
Talent evaluation criteria: one is ability and the other is attitude.
Talent coordinate system: talent, talent, talent, talent.
Treatment of four types of talents
Famous sayings of entrepreneurs:
Characteristics of first-class professional concepts
1. Have a good attitude and belief.
Sunshine Mentality: A Case Study of Positive Mentality
How to cultivate a positive attitude?
The Essence of Dedication-Dedication and Happiness in Work
Become a man in advance
Be a person who dares to take responsibility.
team spirit
Be good at learning
Understand the needs of the organization and others.
3. Goal-oriented, serious and responsible
Sense of purpose and problem
4. Emotional management, high emotional intelligence can be more successful.
EQ of professionals is the decisive factor for success.
Hobbies and habits that should be overcome
5. Pay attention to potential development
Career concept and potential development
Methods of self-potential development:
1. auditory stimulation: when you are in panic, fear and lack of self-confidence, shout a few times, just like lifting weights and fighting, which can immediately restore your physical strength. The power of sound can influence your beliefs and bring positive actions. You can always play unconscious tapes at home or elsewhere, and it can also enter your subconscious, even in sleep, because your ears can play them 24 hours a day.
2. Visual stimulation method: Set up a dream board in the room, cut your goals into pictures, stick them on the dream board and watch them every day, which can stimulate your subconscious and realize your dreams every day.
3. Visual stimulation method: Using the principle that the subconscious does not distinguish between true and false, guide the successful scene you want in your brain, so as to achieve the purpose of replacing the negative thoughts in your subconscious. Through repeated visual hints, you can change your self-image, establish a belief in success, and make yourself take active actions to achieve the predetermined goals.
Part II: Management by Objectives
I. Scientific work
PDCA method is a tool of our work, a method, a standard of communication, a process of simplifying learning, a process of combing knowledge and a process of cultivating logical thinking. For the analysis of various problems, we should return to logic and purpose, think and analyze systematically from all aspects, enter a spiral upward cycle, and form habits from the overall situation and the whole.
2. Self-goal management of employees
1. Principles of setting goals
Smart goal principle
2. Action plan for setting goals
5W 1H principle
Steps to make a target work order
3. Practice goals and solve problems
Case: Why is the quality of the circuit board unqualified?
4. Feedback method of target execution
Three. The content of target management
L, pay attention to human factors.
Management by objectives is a participatory, democratic and self-controlled management system, and it is also a management system that combines individual needs with organizational goals. Under this system, the relationship between superiors and subordinates is equality, respect, dependence and support, and subordinates are conscious, independent and autonomous after committing themselves to their own goals and being authorized.
2. Establish target chain and target system.
Management by objectives decomposes the overall objectives of the organization step by step through a specially designed process and transforms them into sub-objectives of each unit and employee. From organizational goals to business unit goals, to departmental goals, and finally to personal goals. In the process of goal decomposition, power, responsibility and benefit are clearly symmetrical. These goals are in the same direction, interlocking and cooperating with each other, forming a coordinated and unified target system. Only when everyone completes his own sub-goals can the overall goal of the whole enterprise be completed.
3. Focus on results
Management by objectives begins with the formulation of objectives and ends with the assessment of the completion of objectives. Work performance is the standard to evaluate the degree of target completion, the basis for personnel assessment and award, and the only sign to evaluate management performance. As for the specific process, ways and methods to achieve the goal, the superior does not interfere too much. Therefore, under the target management system, there are few elements of supervision, but the ability to control the realization of goals is very strong.
Part III: Communication and cooperation
Customer consciousness under market economy;
First, master the principles and skills of effective communication.
1. Follow six characteristics of effective communication.
1) bidirectional
Communication game: tearing paper with eyes closed (first round)
2) clarity
case analysis
3) Pay attention to substance and avoid individuality.
case analysis
4) Listen actively
Listening skills
5) Be good at asking questions and don't ask questions.
6) Nonverbal communication
The way of nonverbal communication
2. Deep understanding of effective communication
What is communication? How to communicate effectively?
Communication games:
2. How to communicate with superiors?
1. Principles of communication with superiors
2. Communication skills with the boss
3. How to communicate with peers?
1. Adhere to principles and safeguard rights.
Step 2 take the initiative to ask
Positive rejection
4. Actively express different opinions
Four. combine/join forces (with sb)
Introductory case:
Areas where employees collaborate and execute.
Where is the personnel gap in China?
Part IV: Time efficiency
Reasons for time management
1. Time calculation exercise
2. Time utilization problem
3. The uniqueness of time
Time management principle
Efficiency and effectiveness.
2.80/20 rule
3. Work value matrix
Specific and Practical Time Management Methods and Skills
1. Grasp the key of work
Different levels of efficient managers have different tasks and responsibilities, but their management activities are consistent, which can be simply summarized as three mastery, namely, mastering key work, key people and key activities. Whether the goal of efficient development can be achieved depends not on every link and step, but on restrictive factors. Constraints are often reflected in key work, key people and key activities. Grasping these three keys, efficient managers will solve the constraints.
2. Simplify working procedures
The simpler the workflow, the less likely it is to cause problems, and the more meticulous the executive departments and personnel are in the work process, the better the implementation effect will be. At the same time, simplifying the procedure is conducive to solving the phenomenon of "mountains meeting the sea" efficiently, so that articles that should not be published are not published, and meetings that should not be held are not held, which improves the efficiency of writing and meeting and reduces the management cost.
3. Reasonable arrangement of working hours
We should make a daily, weekly, monthly and annual work plan, list the work that should be completed in each time unit, prioritize, highlight the key points and confirm the completion time, and arrange the "undisturbed" time appropriately.
Efficient managers usually need a whole block of time to think about some important decisions or accomplish important tasks. In the process of carrying out these tasks, you should not be interrupted by the outside world, otherwise it will often take longer to re-enter the state of deep thinking and completion of work.
4. Reasonable authorization
It is impossible for any efficient manager to complete all the work or even the whole efficiency of his department alone, and it is impossible to make scientific decisions on everything alone. Therefore, it is one of the effective ways to improve the efficiency of time use to assign or authorize some things to others and let others share the work. It will improve the efficiency of the whole school to list all the things that can be authorized in the work and authorize the right people to make decisions and implement them.
Efficient managers must be fully authorized, and at the same time pay attention to supervision and inspection to ensure that the behavior of the authorized person is in line with the overall interests of the school. In the process of authorization, managers should avoid the tendency to regard others as resources or obstacles, in order to improve their efficiency and do more things, or they may have the desire to control others, and tend to let authorized people do things as required, or let them not interfere with our work. So that authorization is counterproductive.
Part V: Creative thinking.
Creative thinking
1. Improve employees' innovative thinking ability
1. Systematic thinking
Creativity =A+B
2. Thinking form:
Abstract thinking: also known as logical thinking. It is a way of thinking based on the concept of reflecting the same and essential attributes of things, judging and inferring on the basis of the concept, and reflecting the reality.
Thinking in images: Thinking in images means thinking and solving problems with intuitive images and representations. Its characteristic is concrete visualization.
Intuitive thinking: Intuitive thinking refers to quickly judging the answer to a question according to the perception of internal factors without step-by-step analysis, speculation and imagination, or suddenly having "inspiration" and "epiphany" on the question or even "premonition" and "prediction" on the result of future things.
Inspirational thinking: refers to the thinking of quick epiphany by intuition. It is not a simple logical or illogical one-way thinking movement, but the whole process of rational thinking with the unity of logic and illogical.
Divergent thinking: it refers to the thinking of seeking multiple answers from one goal and along various channels, as opposed to convergent thinking.
3. Creative thinking is a breakthrough of traditional thinking.