Statement on Competition for Director of XXXX Center

XXXX

Dear leaders and judges,

Good morning! Thank you very much for giving me such an opportunity to show and exercise!

First of all, introduce yourself:

My name is XXXX, and I come from XXXX branch. Since joining XXXX, I have worked in professional and management positions such as engineering design, resident network construction, multimedia data engineering construction, XXXX business integration, and business support for government and enterprise customers in XXXX Branch. After nearly 12 years of training, I have grown from a non-telecom graduate to a middle-level manager of a local network, which embodies the care and help of leaders and my own efforts.

Today, I am competing for the position of director of XXXX Center. The following is a competitive presentation from four aspects: past performance, understanding of competitive positions, advantages of competing for this position, main working ideas and plans after joining the company.

I. Past performance

During the management of XXXX multimedia project construction, as a main member of the multimedia project construction team, I was responsible for the construction of XXXX broadband metropolitan area network and CN2XXXX local network, and was mainly responsible for the construction of nearly 654.38 million DSLAM lines in XXXX ADSL project, which laid a good foundation for the development of broadband access services in the whole region. In 2005, I was awarded as an outstanding talent of the provincial company. During my tenure as manager of XXXXXXXX and deputy manager of XXXXXXXX business center, I gave full play to my subjective initiative, actively innovated the business development model, and gradually built a project management team with good quality.

Technical support team and business support team. Under the leadership of the company's informatization leading group, we led the young XXXX team to actively cooperate with the channel to expand XXXX business. From 2006 to 2009, we realized the business income of XX million yuan, and the business of XXXX increased by nearly 66 times in just four years. The contribution of XXXX business income to the growth of main business income ranks first in the province, laying a solid foundation for the continuous scale development of XXXX business in XXXX local network. During my part-time job as Deputy Manager of XXXX, I took the initiative to meet customer needs and optimize customer network based on the principle of "maintenance and service, maintenance and operation", and undertook the pilot work of customer process optimization for government and enterprises in provincial companies, which was affirmed by the leaders of provincial and municipal companies. Under the care and guidance of the leaders of provincial and municipal companies, and through the joint efforts of the team members of the support center, in 2009, I achieved the first comprehensive ranking in the province of customer support for government and enterprises.

(Mainly the job content, explain clearly what you do at work. State your work performance, give examples to illustrate how to solve difficulties, or get important achievements in your work, or show data to tell the truth. Summing up experiences and lessons to improve working ability. Plan the work and make plans and arrangements for the next step. )

Second, the understanding of this position

Customer service center is an important part of XXXX customer service. It directly faces the market and customers, and plays an important role as a bridge between XXXX and users. At the same time, under the new market demand and competitive situation, customer service center, as the value center of XXXX, also plays an important role. The development of customer service in the new era is also an important part of differentiated competition. ) The customer service in XXXX Center directly affects the improvement of customer service quality and the construction of electronic channels in XX and XX8 local networks. The eight job responsibilities and six job requirements of the director of XXXX Center made me deeply realize that this job needs passion, innovation, persistence and rigor. I hope to be qualified for this challenging new position.

Third, compete for the advantage of this position.

1, with strong adaptability and working ability.

I graduated from XXXX in 2009 and took part in the work. Has engaged in engineering design, residential network construction, multimedia data engineering construction. During my tenure at XXXX, I served as the deputy manager and manager of XXXX business center and the deputy general manager of XXXX branch. Until 2009, I was the deputy manager of xxxx. So far, my work has spanned the whole process of marketing, engineering construction and customer support from pre-sale to after-sale. During the four years of XXXX's entrepreneurial development, XXXX's career has grown from scratch, from an annual income of 10,000 yuan to an annual income of 10,000 yuan. For two consecutive years, XXXX's business income contributed the most to the province's main business income.

2. Have strong learning ability and innovation ability.

From the back end to the front end, from construction to maintenance, from technology to management, I study hard, ask for advice modestly, and strive to adapt to the new work requirements in the shortest time. Through nearly two years' efforts in 2006-2007, we are committed to building the brand of XXXX comprehensive information service provider and innovating the construction mode of government informatization projects: telecom construction and government leasing. After 2008, according to the adjustment of the relevant management and control strategies of provincial companies, I adjusted it to the construction mode of "government supervision and telecom monopoly". ) During my tenure as manager of XXXX, I actively innovated the business model and created a cooperative model of "telecom construction and government leasing". At the same time, in my spare time, I applied for the master of engineering in XXXX, and now I have completed all the courses and entered the stage of thesis defense; And passed the PMP project manager certification in xxxx.

3. Have a strong sense of responsibility and dedication.

As a party member, he has a high political quality, loves telecommunications and concentrates on his work. Do things naively and practically.

4. Have a wide range of hobbies and be positive.

I have a wide range of hobbies and take an active part in various sports activities. Long-term exercise not only cultivated a healthy body, but also created my positive and challenging personality.

IV. Main working ideas and plans after taking office

According to the general requirements of "firm confidence, innovative development, overall consideration and key breakthrough" of the group company, combined with the annual development goal of the provincial customer service center, the work is carried out from the following three aspects:

1. Benchmark the call center capability maturity model, improve the internal process, team culture, training system, management norms and other aspects, reach the application-level standards as soon as possible, lay a solid foundation for reaching the professional-level standards in the later stage, and consolidate the "hard power";

2. Actively respond to call center outsourcing application business, highlight local advantages in outsourcing call center business operation, and enhance basic capabilities (industrial seats are oriented to BPO and high-end customers in the industry, standardized products (Lucky Treasure) cover low-end customer groups, and family seats meet flexible deployment needs), and comprehensively enhance the "soft power" of seats, thus enhancing customer value;

3. Actively cooperate with local networks, accelerate the promotion of electronic channels, expand cooperation areas, innovate cooperation modes, build a win-win value chain, and create "smart strength";

Verb (abbreviation of verb) conclusion

I remember watching a movie called Humen a long time ago. I can't remember the specific plot, but I remember Xiao Fangfang, one of the leading characters in the film, has a classic line in the film: Life is like a lottery, you will never win if you don't draw it. The purpose of my standing here today is not to win the prize. What is more important to me than the result is the process of participation. So thanks again to the leaders and judges for giving me exercise opportunities. No matter what the result of the game is, I will take today as a new starting point. No matter what position I am in, I will continue to work hard to create a better tomorrow for XXXX with you.

Thank you all.

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