Zhu Yan is a staff member of State Grid Xi 'an Company, mainly responsible for meter reading and business handling. She started as a meter reader and gradually grew into a business receiver, a team leader and a professional technician in the customer service room. In the past, Zhu Yan worked in the payment window of State Grid for 19 years. She is conscientious and responsible in her work, receives every customer wholeheartedly, has a good attitude towards the payer and is efficient in handling affairs, so that convenience can benefit every customer. Love is where Zhu Yan stands out. Only by serving customers sincerely can she be recognized. Therefore, Zhu Yan became a model worker and everyone's role model.

First, warm service, customers take the initiative to send sugar.

From 65438 to 0996, Zhu Yan entered the State Grid and worked as a meter reader, one step at a time. On one occasion, Zhu Yan's client was a middle-aged woman. Because she lives alone, she is always cheated by her neighbors, so she loses her electricity bill. The customer wants to install the electric meter separately, but according to the regulations, the electric meter cannot be installed separately on the unit building. Zhu Yan personally went to the home of a disabled middle-aged woman and went through the installation procedures of the electric meter. The customer was moved to tears, and the middle-aged woman came to the business hall again and sent Zhu Yan some candy. Zhu Yan was also moved and worked harder.

Two, for six consecutive years, to help the paralyzed elderly to buy electricity.

An old man is paralyzed in bed, and his son works in other places, so he can only make people pay the electricity bill. Sometimes friends are away, and no one pays the electricity bill for the elderly. Zhu Yan personally came to help the elderly buy electricity.

Third, do a good job in management.

After accumulating valuable work experience, Zhu Yan became a manager and led the team to work together. Zhu Yan has a good working reputation, attaches importance to service innovation, practices post responsibilities and is skilled in operation skills. Zhu Yan taught his work experience to employees, emphasized the importance of quality service, and became the most trusted person of customers. He also talked about the importance of the work of window service personnel. In addition, Zhu Yan has extensive knowledge and profound understanding. She emphasizes the combination of theory and practice, giving consideration to skilled service and excellent business knowledge to achieve faster, more comprehensive and updated development.